Solutions Consultant

William T. Rousos

216-***-**** ● Avon Lake, OH ● *******.******@*****.***

EXPERIENCE

Technical Consultant 1

Hyland Software Westlake, OH 2016 - 2018

●Perform requirements analysis in which information about business process and technical requirements are gathered from key client stakeholders

●Design, configure, and implement OnBase solutions to new and existing infrastructure applying existing OnBase and server infrastructure knowledge

●Conduct on-site training of customer users and of customer appointed OnBase system administrators

●Implement solution based on the documented requirements; implementation could involve installing new, upgrading existing, or a consulting assessment of, OnBase ECM software modules

●Train super users on system functionality to ensure seamless transition into new ECM system.

Technical Consultant 2 2018 - 2019

Hyland Software Westlake, OH

●Lead onsite discovery meetings with key customer stakeholders to determine functional requirements for the implementation of their OnBase solution

●Present documentation on solution requirements to key customer stakeholders for validation and approval

●Identify and document best practices and challenges with configuring OnBase solutions S

●Support customer testing initiatives; troubleshoot and resolve operational issues

●Provide guidance to other Technical Consultants

●Create internal documentation around implementation and upgrade best practices and standard procedures

Solution Consultant 2 2019 - Present

Hyland Software Westlake, OH

●Perform requirements analysis in which information about business process and technical requirements are gathered from key client stakeholders

●Design solutions in which basic best practice knowledge is applied

●Compose and deliver documentation outlining requirements for building the solution

●Assist with demonstrating the configured solution or prototypes of the solution

●Design and build solution, including configuring application development tools

●Test the configured solution and ensure solution is functioning as designed; resolve any issues in a timely manner

●Compose training materials and conduct training sessions for customer

●Develop plan for migration of configured solution into production environment and support customer throughout migration process

●Transition key information to the Technical Support team to ensure continued successful support of customer

●Define upgrade plans and execute upgrades of the software to newer versions

●Participate in pre-sales opportunities with Sales and Business Development team to provide technical or industry knowledge toward work estimates and transition to the engagement delivery team as needed

●Define proper system infrastructure needs based upon the customer's technology landscape

EDUCATION

University of Akron Bachelor of Science in Computer Science May 2016

SKILLS

●Comprehensive knowledge of software development lifecycle

●Exceptional project management skills

●Ability to design, configure and test software

●Skilled in usability testing and developing software architecture

●Strong documentation and problem-solving skills

●Excellent communication and interpersonal skills

●Experience in working with customers both over the phone and face to face, demonstrating good judgement and ability to manage customer's expectations

●Ability to work effectively with team/others and share knowledge to ensure team success

●IT awareness and good working knowledge of Microsoft Office applications

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