Customer service

KEY SKILLS

PERSONAL ABILIITIES :

Demonstrate a willingness to learn, Energetic, Has a responsible approach to any tasks that I undertake or situation I am presented with, Fast Learner, Hardworking and Goal-oriented

Excellent interpersonal, customer service, and communication skills

Strong ability to multitask

Team player and can adapt on diverse environment

SYSTEM KNOWLEDGE : Computer Literate most especially in MS Application (Word,Excel,and Powerpoint),Data Encoding, Sitatex, and Althea System.

EDUCATION

TERTIARY: Philippine State College of Aeronautics

Bachelor of Arts Major in Aviation Logistics,

Pasay City, Philippines (2014-2018)

SECONDARY: HSL-Braille College

Taguig City (2010-2014)

SEMINARS ATTENDED

Aircraft Accident Investigation (Resource Speaker: Col. Alberto C. Dulay PAF), February 11, 2016 (Pasay City, Philippines)

CNS ATM and New Technologies for ATS Today (Resource Speaker: Edgardo Estivo) February 11, 2016 (Pasay City, Philippines)

Awareness of Dangerous Goods ( Resource Speaker: Joan B. Bolalin) February 11, 2016 (Pasay City, Philippines)

SSC Annual Leadership Seminar and Workshop February 3, 2017, Philippine State College of Aeronautics Villamor Airbase, Pasay City

AWARDS AND AFFILIATIONS

TERTIARY: L.A.N.I. Scholarship 2014 – 2018

Cerafica Scholarship 2017-2018 Scholarship Grantee 2017-2018 with Merit award

Best in Thesis (2nd) 2018 published at IHERF

(International Higher Education Research Forum)

Educational Credential Assessment for Immigration, Refugees and Citizenship Canada:

Assessed by WES- World Education Services

ECA#:4603055IMM

CANADIAN EQUIVALENCY SUMMARY

Bachelor’s Degree (three years)

International English Language Testing System (IELTS) Passer 2020

General Training

Test Result

Overall Band Score: 6.0

CEFR LEVEL: B2

Technical Education and Skills Development Authority (TESDA)

National Certificate II- Caregiving

CLN-NQ-4829845

With Basic Life Support

Council on Cardiopulmonary Resuscitation

WORK EXPERIENCE

On-the-job training at LBC Express Incorporation (June 23, 2017- August 18, 2017) (300 hours), General Aviation Domestic Rd,Pasay Metro Manila

-Technical and Non-technical skills

2 Months of Training at DNATA INC.

-Dangerous goods

-Customer Service

Passenger Service Agent at Saudia Airlines under the ground handling of DNATA INC.

At Terminal 1 International Airport

-Servicing customer by performing meet and greets, check-ins. Aircraft boarding and deplaning

-Ticketing, baggage service, public announcements, providing connecting flight information and direction assistance

-One of the administrative ensuring all confidential files and documents

-Answering calls from passenger local and international regarding their concerns

Vaccinator of child 0-59 months in Department of Health Magdalena,Laguna

-Giving vaccines for anti-polio

CHARACTER REFERENCES

Mr. Inno Rafael T. Delos Santos Instructor 092********

Mr. Jonathan M. Nagasao Supply and Property Officer 092********

Mr.Mark Martin D. Ong Avionics Mechanic 091********

TAGUIG CITY, PHILIPPINES *************@*****.*** 092********

Cindy D. Villaflor

CAREER OBJECTIVE

Aspiring to work with an organization that offers responsible position where I can utilize my skills and capabilities to carve a niche for myself and effectively deliver towards contributing to the organizations aspirations and also enhance my personal growth through continual upgrading knowledge.

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