Project Manager / Business Analyst

Yuliana Alvarez Sandoval

Barrio San José de Alajuela

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E X P E R IE NC E

Solution Analyst (Business Analyst) UPS (Nov 2019 – to present) As a Senior Business Systems Analyst I work on a team that is responsible for project intake, requirements gathering and partnering with stakeholders to collaborate on optimal customer solutions to get Visibility or Billing data in diferent formats. I perform functions on highly complex projects and provides guidance to a team of Business Systems Analysts (BSAs) on cross- functional projects. I also serve as a liaison between the business community and Idevelopment team. This position elicits and analyzes business needs for highly complex projects, determines the impact and integration of solutions to business processes and systems, and validates that solutions fit within the long-term strategic vision. I alos ensure that the work products conform to quality and content standards, and stays current on industry best practices, standards, trends, tools and techniques. I collaborate with organizational stakeholders and senior management to establish and implement processes that enhance efficiency, and improve work products for the enterprise.

Business Analyst Fiserv (May 2018 – May 2019)

I was responsible to bridge business systems requirements from the end user (client) to functional implementation of technical solutions. Client facing role where I interact with the client, Account Management, and Technology. I am able to understand the client needs and guides those configuring the solution for the client. I am responsible for internal and external validation of the client's solution.

Responsabilities:

• Review initial business and system requirements for implementation.

• Gather and communicate comprehensive business and system requirements

• Develop the implementation plan and coordinate tasks/dates with the team

• Communicate with Fiserv clients on the plan. Hold weekly meetings to discuss status, risk, questions, etc.

• Coordinate the build, client testing, acceptance of the solution, production readiness and go-live activities with the client as well as internal Fiserv teams.

• Create the turnover documentation to enable Client Technical Support to manage the client post go-live.

Business Analyst Intertec (Oct 2015 - Mar2018)

Act as a liaison between the client area and technical organization by planning, conducting and completing an analysis of moderately complex business problems to be solved with automated systems.

Project Management:

On assignment to a US Bank Client under a Technology Solutions PMO. Managing technical projects from Initiation, requirements, risks analysis, budget control, execution, time tracking, testing, monitoring and controlling and closure for different bank applications supported by the department following a waterfall methodology as a project management framework

• Project Manager for Software implementation projects.

• Provide support on the complete life time of the projects

• Consolidate estimates for the teams involve on the projects

• Planning, monitoring and controlling the projects.

• Risk Management.

• Act as a point of contact for the different teams: Customer, Developers, QA, Production. Business Analyst

• Provide technical assistance in identifying and evaluating automated systems and related procedures that are cost effective and meet business requirements.

• Coordinate test plans and programming activities.

• Day by day work with user groups to provide training, resolve questions, assess user needs and recommend changes to the automated systems.

• Responsible for gathering data and preparing necessary reports.

• Update reports and databases used by the client group. Scrum Master / Product Owner

• Guide the entire team on the Scrum framework.

• Act as a Product Owner, responsible for the Product Backlog.

• Create User Stories.

• Main Point of Contact between Business and Scrum team. BTS Team Lead:

• Lead a multicultural team to success in different subjects: Metrics, Goals, career path, mentoring and others.

• Focus point of individuals in the team for work related or not related issues.

• Able to manage healthy relationship with every member in the team.

• Generated engagement meetings to help in continuously have positive and encouraged team.

• Helped in growth of team members.

Release Support Manager IBM (2014 – Oct 2015)

I was responsible for proper communication between Requestor, Software Packaging, Testing and Distribution teams, AT&T and other teams:

• Interfacing with AT&T as a Project Manager since the beginning to the end of the projects for coordination and approvals we needed.

• Interfacing with other teams (Ex: packaging, field services) for missing information, delays, etc.

• Negotiation of schedule time with customer UAT/Field Trial monitoring/scheduling Obtaining sign-off for UAT (customer Testing)

• Target list approval with requestor (criteria for the Software Distribution)

• Result monitoring, analyze, planning, Control, Risk management.

• Creation and approval SMS distribution requests

• Manage and nurture relationship between DCS and client Hewlett Packard (2011 – 2014)

Business analyst Hewlett Packard (2013 – 2014)

This entails Replacement Parts Logistic Management:

• Provide an adequate follow up to replacement part order escalations.

• Verify the customer requested parts and locate them in local warehouses to prepare shipment.

• In case there is no part availability, deep research is performed to provide a functional equivalent component in order to fulfill our customer’s needs.

• If necessary, coordinate purchase orders for those critical scenarios where is not possible to find a low cost alternative.

Continuous Improvement:

• Constant seek of improvement areas in the current process and/or team’s performance as Technical training for my coworkers.

• Develop improvement plans and execute them as Team Projects ISS Engineer Hewlett Packard (2011 – 2013)

Provides hardware support for HP ProLiant Servers for Engineers Customers This entails:

Hardware support, BIOS updates, networking issues, Raid configuration (RAID management, rebuild, and creation), new installations on operating systems like Windows Server, Linux RH, CentOS, Suse, etc.

Diagnose damaged server parts and arrange warranty replacements with logistic department. Support provided was via phone and email. I’ve been top performer the last year and have received top survey and Service excellence award. Enrolled in Project Management: PM fundamentals: “Starting Project Management”.

EDUCATION

• Universidad de Ciencias Empresariales.

• Second-year student of Systems (IT) Engineering and Business Administration (2008 – until now, in progress)

• Centro Cultural Costarricense Americano Level 12 English now.

• HP Project Management Society PM fundamentals: “Starting Project Management”. 2013

• Scrum Master certified (2016)

SKILLS

• Knowledge to work with tools like: JIRA, Trello, Service Now, Teamwork’s and Wrike.

• I have basic academic knowledge in the following areas:

• Working knowledge and high expertise of computer and server architecture - memory

(DDR, DDR2, DDR3 and SODIMM).

• Processor, serial ports, parallel ports, bus master/IDE configuration and USB.

• Database design using Oracle 10g C Programming Language Networking basics DNS / HTTPS

• Maintenance and Repair of Computer Equipment Linux UPS and Tape Storage hardware repair. PMbook 5th

edition course at HP.

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REFERENCES:

• Mario Jimenez Ureña, ISS Technical Engineer – 89977567

• Pablo Lopez Umaña, DCS Database – 60510511

• Emmanuelle Chavarria, Operation Manager –71801947

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