Manager Project

Donald E. Almgren

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Mobile: 973-***-**** **********@*****.***

Qualifications Summary

Plan the work and then work the plan!

A strategic, results-oriented Project Manager and Business Analyst/QA Analyst skilled in both Agile

(Jira/Confluence) and Waterfall methodologies. Twenty-five years of extensive project execution, business analysis and quality assurance experience across a diverse range of industries. Adept at full release management with extensive product SDLC experience ranging from development of business and functional requirements, project execution, quality assurance, and client beta engagements through to general availability and production/help desk support. Professional Experience

eNOVA – New Providence, NJ 10/2019-4/2020

Sr Project Manager- Contractor/Converted to Full-time Project Manager leading ten plus speaker bureaus and content projects for top pharmaceutical accounts. Migrated from Smartsheet to Workfront to increase visibility of projects across all departments by 75% while engaging all departments for planning of assets and delivering 100% on time to meet critical deadlines. Directed daily standups for all projects to assure team aligned with the day’s most important tasks and adjusted timelines accordingly as well as communicating changes to Account Managers and senior leadership.

Martindale-Avvo/Internet Brands - New Providence, NJ 7/2014-7/2019 Sr Agile Project Manager/Scrum Leader – Populus Group Contractor (Contract Successfully Completed) Project Manager for Lawyers.com, Martindale.com and Client Service Center. Directed sprint planning, daily standups, release planning, backlog grooming and roadmap planning. Managed sprints for all three core applications for the Martindale Joint Venture for Internet Brands as we re-platformed from .Net to PHP and Oracle to Postgres. Project leader for the redesign and re-platform of the old Editorial System and subsequent successful implementation into company-wide business portal. Main point of contact for customer service tickets and scheduling of customer-facing issues for resolution working with Dev teams in three countries. Reduced 60% of recurring system issues and customer tickets by identifying root causes and prioritizing fixes in future sprints.

ADP, Inc. Global Network Services - Roseland, NJ 4/2014-6/2014 GNS Project Manager – Apex Tech Contractor (Contract Successfully Completed) Orchestrated weekly production deployments for Tax Center of Excellence (TCoE) converting business unit call centers (call representatives) to new data center. Scheduled, managed and supported multiple conversions concurrently over a 3 to 4 week revolving deployment cycle. Donald E. Almgren

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LexisNexis – New Providence, NJ 1/2011-11/2013

Lawyers.com provides comprehensive and valuable legal content that over 4 million consumers access each and every month looking for a lawyer or legal information. Business Analyst/Requirements Manager – Populus Group Contractor (Contract Successfully Completed) Results-oriented and motivated Business Analyst/Requirements Manager for Lawyers.com. Worked closely with stakeholders from Business, Development, QA and User Experience teams to capture, define and achieve functional requirement sign-off for Lawyers.com (full site as well as mobile), Competitive Essentials iPad app (2013 Mobile Web Award winner!) and Lead Alert app. Agile Project Manager/Scrum Leader – Randstad Contractor (Contract Successfully Completed) Agile Project Manager for Lawyers.com. Scheduled and orchestrated successful weekly production releases to Lawyers.com utilizing TFS and Jira to manage/prioritize backlog items. Managed cross- discipline team of 20+ professionals from Product Team, Development and Quality Assurance (on-shore and off-shore), User Experience, Requirements, Editorial, Marketing, SEO among others while reporting weekly status directly to executive management. Communicated effectively with Product and Sr. Management stakeholders on status, issues, risks, change requests, project goals and objectives for releases/sprints.

Caregiver & Employment Search 8/2009-11/2010

Part-time caregiver for a close cousin who was battling a serious illness. When I wasn’t caring for my cousin, my focus was set on employment opportunities which resulted in employment at LexisNexis. Sungard STeP – Parsippany, NJ 7/2000-7/2009

One of the world’s leading software and IT services companies. Sungard serves more than 25,000 customers in over 70 countries, including the world’s 25 largest financial services institutions. Program and Project Manager (2004-2007; 2008-7/2009) Program Manager for Sungard’s intelliSUITE line of products. Overall management of programs and support for all planning, development, testing and roll-out activities at the program level for SunGard’s exception management and research applications. Built relationships, developed processes and trained cross-functional and offshore teams to facilitate efficient, consistent, and successful program deliveries.

Defined product release content (6-12-18 month Roadmap) for future versions and service packs with Director of Product Management and Director of Product Strategy.

Wrote business requirements based on client feedback, Product Management input and overall direction of product vision.

Trained Sales, Professional Services and Help Desk teams on product enhancements which increased teams’ product knowledge and effectiveness with clients and prospects.

Decreased delivery time to clients from 8 weeks down to just 4 weeks by developing a standard process for all intelliTRAN projects resulting in improved client satisfaction and a more predictable delivery cycle.

Supported intelliTRAN installations and managed user acceptance testing efforts, often managing their User Acceptance Testing to meet production implementation deadlines.

Visited customer sites to conduct usability reviews to generate enhancements for future product versions. Donald E. Almgren

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Manager of Product Engineering (2007-2008)

Managed a team of four technical Product Engineers to support our intelliSUITE line of products (providing 24x7 support) for over 300 customers..

Managed the re-organization and centralization of the Level 1 Help Desk support from US/UK support model to Pune, India support. Reorganization included extensive product and support training as well as team building.

Improved customer support ratings by over 25% through the implementation of structured handover procedures from Project team to Help Desk personnel. Product Manager (2003-2004)

Product Manager for intelliTRAN CS. intelliTRAN CS is a web application with standardized transaction database schemas providing online real-time balance and transaction reporting, historical statement and payment transaction research, and inquiry initiation and status. It is targeted to tier 1 and tier 2 commercial banks that want to provide web transaction research and inquiry capabilities to their correspondent banking customers.

Defined and prioritized product roadmap.

Created business and functional requirements, project plans and coordinated releases.

Hosted demos of upcoming releases to key client to solicit feedback.

Provided product training and information to our Sales and Professional Services team for each release.

Visited client to analyze production issues and improve product resiliency. Quality Assurance Manager (2000-2003)

Performed wide range of application and installation testing for all releases of intelliTRACS and intelliTRAN.

Responsible for the management of quality assurance testing for all intelliTRACS and intelliTRAN product releases, including all service packs and hot fixes.

Planned and prioritized automated testing program for intelliTRACS.

Visited customer sites to conduct user reviews to better understand how our clients use our applications and generate enhancements for future product versions. Education

B.S. in Business Administration, minor in Operations Management, from Susquehanna University Community Affiliations

Assistant Chief, Chatham Volunteer Fire Department (Past Battalion Chief, Capt., Lt., FF1/FF2) Past Chairperson, Chatham Joint Recreation Advisory Committee Past coach for Borough recreation soccer, football, basketball and baseball teams (Past Basketball Commissioner) Past ice hockey coach for Chatham Hockey Club

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