Karol Norton Operations & Admin Manager

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CURRICULUM VITAE

KAROL FRANK SILVA LOBO NORTON

Al Nahda, Sharjah – United Arab Emirates

Mobile: +971-**-*******

Email: adklmn@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/karol-norton-a47a9a83 LinkedIn: https://www.linkedin.com/in/karol-norton-4a030413a INTRODUCTION

DEDICATED ADMIN & OPERATIONS MANAGER WITH OVER 12 YEARS EXPERIENCE IN UAE OF SUCCESSFULLY COORDINATING THE ACTIVITIES OF VARIOUS DEPARTMENTS CONCERNED WITH ADMINISTRATIVE, EVENTS, GROUND SUPPORT, PRODUCTION, PRICING, SALES AND DISTRIBUTION OF PRODUCTS & SERVICES. COMFORTABLY WORKED WITH PEOPLE OF ALL LEVELS AND HAVING AN EXCELLENT COMMERCIAL APPROACH TO SOLVING PROBLEMS AND DEVELOPING BUSINESS PROCESSES. HAVING PROVEN EXPERTISE AND STRONG ABILITY TO IMPROVE PROCESSES MAXIMIZE PRODUCTIVITY AND INTRODUCE SYSTEM EFFICIENCIES.

NOW LOOKING FOR A NEW AND CHALLENGING POSITION; ONE WHICH WILL MAKE BEST USE OF MY EXISTING SKILLS AND EXPERIENCE AND ALSO FURTHER MY PERSONAL AND PROFESSIONAL DEVELOPMENT.

AREAS OF EXPERTISE

STAFF LEADERSHIP & TRAINING IMPORTS & EXPORTS (SEA, AIR & LAND) CUSTOMER SERVICE HS&E, QUALITY CONTROL MARGIN PERFORMANCE STAFF MANAGEMENT NEW BUSINESS DEVELOPMENT PURCHASE, SUPPLY & WAREHOUSE OPERATIONS OPERATIONAL STRATEGIES POLICY & PROCEDURE DEVELOPMENT CONTRACT NEGOTIATIONS INVENTORY MANAGEMENT PROFESSIONAL EXPERIENCE

STADLERS TRADING CO LLC / STADLERS CORP FZE (DUBAI, UAE) FEB 2012 TO DEC 2020 Operations Manager - (Administration & Logistics)

Oversee daily operations, logistics and distribution activities; comply with all health and safety requirement. Also in charge of ensuring that all staff are adequately trained and skilled to deliver the qualitative service that is expected of them. Responsible for monitoring and continuously improving the standard of performance and quality within the operation and customer service.

Duties:

Directing and managing all logistic staff and subordinates.

Monitoring the cost, quality and efficiency of both the movement and storage of stock and goods.

Negotiating costs with suppliers, couriers and other third parties.

Working closely with the Director, HR Department and Financial Manager.

Organizing and assisting the HR Manager in staff recruiting for all departments.

Responsible for building customer relation and ensuring customer is satisfied with the supplied product.

Ensuring compliance to all Environmental Health & Safety goals and objectives.

Verifying documentation related to Letter of Credit, imports/exports, SASO, SABER and customs for UAE and other GCC countries.

Closely coordinating service & supply of goods from Europe, USA to UAE and other GCC countries.

Quote verification from suppliers & submission to customers; providing the best solution for their requirement. Including review of Vendor and Client registrations in the company database.

Overlooking project setup, advertising and visual presentation for meetings and yearly trade fairs.

Official visit to Euroblech Hanover, Germany – For training and interaction with all suppliers for implementing new strategies for better sales performance and operations of supply.

Contributed consistently to increasing profit margin, employing hands-on approach to all facets of operations from project and vendor management to equipment troubleshooting and process improvements. Professional Achievement: Secured sales lead, finalized the deal with the client and handled logistics of high-end industrial equipment worth AED1.9million through consistent client approach. Karol Norton Operations & Admin Manager

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CURRICULUM VITAE

FORTES TRANSPORT RENTALS & LIMOUSINE SERVICES LLC (DUBAI, UAE) OCT 2008 TO DEC 2011 Manager – Sales / Accounts / Operations & Logistics Leading and motivating the entire team and responsible for looking after all staff roster, admin & accounting, vehicles and a proven track record for effectively running a successful transport function in a high pressure environment. Duties:

In charge of the day to day operations of the transport department.

Ensuring company compliance of all transport policies required for tour operations.

Making sure that all transport fleet vehicles are properly maintained and serviced.

Developing and nurturing customer relationships.

Appraising staff performance and also taking disciplinary measures when required.

Prepare and maintain accurate records and documents related to operation and administration.

Handled complete accounts, records and audits of the company.

Working closely with Directors.

Supervising ground operations (transportations & logistics) for various events, airlines, hotels, large tour operators

& private companies in U.A.E.

Professional Achievement: Handled group event of 2200+ guests and overlooking 70+ coaches and guides for a 5 day event. The group event was awarded to our firm to organize just 3 days prior to the event. FREELANCE EVENT MANAGER (GOA, INDIA) OCT 2006 TO SEPT 2008 Event Organizer

Created a strong customer service orientation with an active commitment to continuous improvement. Excellent communication skills and comfortable working in a multi-tasking environment. Duties:

Suggesting/recommending various venues depending on clients requirement.

Responsible for making arrangements such as accommodation, travel and food for the entire crew.

Responsible for arranging casts/group of artists and venue setup as and when required.

Attending to requirements before and during event.

Managing all communications and marketing in support to the event.

Use of administrative skills.

Professional Achievement: Managed and coordinated 600+ local artists for a single event. NORTON COMMUNICATIONS /SLN WHOLESALE OUTLET (GOA, INDIA) JUNE 2005 TO JUNE 2006 Manager

Oversee daily strategies for business in a communications outlet and creating a trend for increasing sales for a Wholesale and Retail outlet.

Duties:

Preparing monthly schedules.

Managing and supervising daily business transactions.

Payment of Salaries to employees.

Maintain / update all employees’ records.

Performed frequent and effective networking with a variety of business partners and customers. Professional Achievement: Conducted competitor survey to analyze and amend the local market wholesale and retail prices within 6 months of start-up.

Karol Norton Operations & Admin Manager

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CURRICULUM VITAE

KEY SKILLS AND COMPETENCES

Ability to analyse and organize market research data. Constant strive for improvement of processes and easing work environment for others. Experienced in tracking activities of the company’s competitors. Improved Entrepreneurial Skills.

Proven ability to lead, motivate and build a successful team. Able to manage and develop a diverse group of highly skilled people. Proven influencer and negotiator.

Building and maintaining strong and effective relationships with suppliers and customers. Problem solving and result oriented.

Comprehensive knowledge of import/export procedure and processes. Experience of budgets and financial controls.

Problem solving and prioritising skills.

Setting achievable objectives and managing all projects. Able to work under pressure and as a part of a team. ACADEMIC QUALIFICATIONS

BACHERLORS IN ARTS (Major in English) AUG 2005 TO MAY 2008 MADURAI KAMRAJ UNIVERSITY (INDIA)

OTHER EDUCATIONAL QUALIFICATIONS / IT SKILLS / CERTIFICATIONS DIPLOMA COURSES:

MANIPAL INSTITUTE OF COMPUTER EDUCATION (MICE) – GOA, INDIA JUNE 2008 TO SEPT 2008

Desktop Publishing – CorelDraw, Adobe, Illustrator, Photoshop, In design

Basics in Financial Accounting – Tally 9

Computer Skills covering MS office, Windows/MS-Word/Excel PERSONAL DETAILS

DATE OF BIRTH : NOVEMBER 29, 1985 NATIONALITY : INDIAN (GOA) RELIGION : ROMAN CATHOLIC WORK EXPERIENCE : 15 YEARS (12YRS. IN UAE) VISA STATUS : VISIT VISA (VALID UPTO 19/04/2021) JOINING NOTICE : IMMEDIATE LANGUAGES KNOWN : ENGLISH, HINDI AND KONKANI (NATIVE - READ, WRITE, SPEAK) PORTUGUESE (INTERMEDIATE – READ, WRITE, SPEAK)

CHARACTER AND PROFESSIONAL REFERENCES

MR. SUDESH RODRIGUES MR. RANBIR SEN MR. JACKIE ALPHONSO DIRECTOR EDITOR CREDIT CONTROLLER

STADLERS TRADING CO LLC CRICTICVIEWER.COM FAB ABU DHABI BRANCH

+971********* +971********* +971*********

I hereby declare that the above information furnished by me are true and correct to the best of my knowledge and belief.

Thank you for taking your time to review my credentials and experience. I look forward for the opportunity to discuss personally how I can contribute my strengths at your esteemed firm. KAROL F.S.L NORTON

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