Medical Customer
Resume:
Kay Hartline
Niles, MI *****
mail to:*********@*****.***
Professional Summary
Data Entry, medical office, medical transcription, secretarial, word processing, call center, H.R. personnel helper.
EXPERIENCE:
Specialized Staff Sol./PressGaney, Inc.
2015 to 2015
*Detailed data entry of customer answers.
*Conducted surveys over phone for computer input.
*Probed, investigated and persuaded patients for feedback answers to help medical
Clinics, E.R., & hospitals improve their services to their patients with assigned ratings.
Amerifleet Trans.
2012-2014
*Implemented excellent communication skills to customers in person, for daily pick
up and delivery of personal and fleet vehicles using software, Internet and
government offices.
Walmart
2008-2010
*Promoted sales products to a 98% margin by using markdowns.
* Showcased products for customers daily displays.
Truck Accessories Grp.
2006-2008
*Collected payments for truck caps/parts after pick up and delivery of items to dealers.
*Skillfully used customer service skills in person and through phone and apps.
Kingman Dedicated Svs.
2005-2006
*Facilitated C.S.skills in person and through the phone apps to set up appts.
*Initiated and delivered products to dealer along with matching paperwork.
Peoplelink Staffing Agency
Temp. Agency
2003-2005 South Bend Clinic
Trustcorp Mortgage Co.
CBM Accounts
Med. Secretary/Data Entry
*Obtained information and compiled data using Excel and database.
*Developed reports for medical folders, transcribed & purged information.
*Detailed data entry, mortgage accounts, postings, finalized mortgage papers & folders.
Kay Hartline
1433 Lawndale Ave.
Niles, MI 49120
mail to:*********@*****.***
Nationwide Insurance/Agent Trainee/Secretary
2002-2003
* Quoted auto and home insurance rates.
*Expanded new territories from Internet/Intranet inquiries.
*Compiled data for handling clients’ accident forms.
*Validated clients changes, applications, cancellations and complaints.
*Collected customer payments.
Dr. Ishwara Bhat-Private Practice
2001-2002
*Checked patients in/out along with follow up appts.
*Verified insurance coverage, resolved patients accounts.
*Investigated Medicaid rejects, prepared folders and medical reports.
*Interacted with Dr. and M.A.’s to refill patients prescriptions at pharmacies.
Swift Transportation Co.
2000-2001
*Implemented customer service skills in person and through apps.
*Initiated and delivered the pick up of supplies for our customers.
Liberty Mutual Insurance Co.
1987-2000
*Achieved 100% updated changes daily to our customers’ policies and employees.
*Trained new employees within the department.
*Obtained customer/employee accident, medical, and catastrophic information
over phone.
* Prepared updated changes in customer policies & filed their workers comp. claims.
Education:
Associates Degree 2005
Major: Business/Medical
SouthWestern Mich. College & Davenport University
Computer Skills: AS400 Loan Quest, Citrix Client, Windows 7 & 10; Internet Explorer 11.0, Netscape 7.0, PowerPoint, Excel, Word, Outlook, Voxco Grp.Inc. 2015 (v)1.10.3.261), Express Scribe v4.33 NCH Software, Cisco Phone System
Honors and Activities:
Member of the Phi Theta Kappa National Honor Society.
Strenghths:
*Resourceful and detail-oriented, skilled problem-solver, and multi-tasker.
*High-energy, confident professional with an infectious enthusiasm for technology.
*A patient listener who focuses on different accents and personalities for clarification purposes.
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