Customer Care Sales

CURRICULUM VITAE

FOR

KABELO MABUA

KABELO MABUA

P. O. Box 3266, Francistown, Botswana. Mobile: (002**-********/ 74184214

E-mail: ***********@*****.***

PERSONAL DETAILS

NAME : KABELO MABUA

MARITAL STATUS : SINGLE

GENDER : FEMALE

NATIONALITY : MOTSWANA

DATE OF BIRTH : 17 August 1971

IDENTITY NO (OMANG) : 816625308

DRIVER’S LICENSE : 163051 Class B

LANGUAGES : English and Setswana

Ambitions

●To become a life style coach

●To run my own training consultancy.

Hobbies

●Music and Travelling

●Reading

●Learning new things

●Coaching and mentoring.

PROFESSIONAL EXPERIENCE

Managing director Power Edu: Jan 2020 to date

Power Edu is an Agency which is owned and directed by myself Kabelo Mabua. Its main business is supplying of different commodities to both government and private companies. It’s line of trade includes supply of protective clothing, cleaning chemicals, electrical supplies, medical equipment, agricultural products, office stationary, fruits and vegetables, food staff etc.

Functions includes

Day to day running of the office (office administration).

Responsible for all sales and marketing of the business.

Negotiating with manufacturers.

Responsible for all decision making on behalf of the business.

Carrying out customer service training.

Coaching Sales and Marketing teams.

Managing Director Cassandra’s Kitchen: Feb 2010 – Dec 2019

Francistown, Botswana. Cassandra’s Kitchen is a catering company which is owned and directed by myself Kabelo Mabua. I have been running Cassandra’s Kitchen from February 2010 to date. Cassandra’s Kitchen has organized and served at Barclays Bank card launch, City of Francistown council meetings and workshops, world disability day etc. We have also catered for weddings maximum 450 people, Christmas Party at Mupane Gold mine for 630 people, Ministry of Education awards presentation for 250 people, Botswana Cricket Association 350 people and many more.

Functions includes

Food Catering services for conferences, workshops, weddings, launches, anniversaries etc.

Doing all Sales and Marketing activities i.e sales promotions, Marketing strategy, Sales and marketing budgets.

Managing customer loyalty and retention.

Running the daily activities in the kitchen

Events management

Sales Manager (Cresta Marang & Cresta Thapama Hotels)Jul 2004 – Jan 2010

Francistown, Botswan: These are two properties with 96 rooms and 105 rooms respectively. Cretsa Thapama Thapama Hotel is a Corporate Hotel whilst Cresta Marang Hotel is a tourist Hotel. Cresta Thapama Hoptel is an Urban type of a hotel whilst Cresta Marang Hotel is a resort type of a hotel with a camp site. International tourists formed a good part of the clietelle. Cresta Thapama Hotel was mainly promoted in Botswana whilst Cresta Marang Hotel was promoted more in South Africa. Website for both hotels is www.crestahotels.com

Functions included

●Organising all marketing, Sales and promotional activities for Cresta Hotels in the Northern region(Thapama Hotel &Marang Hotel)

●Participating in exhibitions in Botswana, Zimbabwe, Zambia and South Africa.

●Developing marketing strategies. .

●Responsible and part of the preparation, presentation and ensuring the hotel’s annual operating budgets, sales & marketing plan and capital budget are executed properly.

●Ensuring that revenue and customer satisfaction targets are met and exceeded.

●Management of all decisions made for the best interest of the business.

●Organising sales calls to existing and potential customers.

●Doing presentations to prospective customers.

●Managing staff compliment of 201

●Carried out trainings on customer care, customer services and telephone answering skills.

●Updating of the company website.

●Looking after all the advertising and branding issues.

Sales Manager (CrestaBotsalo Hotel) Dec 1999 – Jun 2004

Palapye, Botswana: This is a 56 roomed, 3 star hotel in Central Botswana which is mainly for Corporates and for conferences. Botsalo Hotel has 1 restaurant, 1 cocktail bar, 1Casino bar with a food outlet, a conference room with a seating capacity of about 120 people, the conference room can be partitioned to take 50 and 70 people each. The Hotel had a Casino which had Tables, and machines. It is a stop over for tourists in transit to different places such as Khama Rhino Santuary, enroute to the Okavango Delta.

Functions included

●Customer Relationship management and retention

●Developing marketing research, sales planning and marketing strategy.

●Developing promotional activities and campaigns for the hotel.

●Developing budgets for Sales and Marketing activities

●Supervising staff complement of 50

●Training of frontline staff on customer care, telephone answering skills, front office management.

Front Office Manager (Into Africa Mowana Safaris)Apr 1994 – Nov 1999

Kasane, Botswanaa: This is a safari company which organies both Safari activities and leisure activities into the Chobe National park, trips to Victoria falls and activities in Victoria falls, flight to the Okavango Delta and transfers to the destinations as per customer request for Cresta Mowana Safari Lodge customers. The company was also representing other companies in Kasane such as Avis Car rental and Zimbabwe Express Airline.

Functions included

●Managing the day-to-day safari activities including excursions to Victoria Falls, game drives to Chobe National Park, Boat cruise into the park, fishing boat excursions, Horse riding, Canoeing, helicopter rides in Victoria falls, airport transfers, and accommodation bookings.

●Being a hostess in boat cruises and excursions to Victoria falls.

●Doing transfers to Victoria falls airport or the Victoria falls.

●Working with Wild Life department in ensuring collection and payments of the park levy for the hotel guests.

●Developing packages and making an itinerary for the hotel guests i.e the Delta, the Vicfalls trips, flights bookings

●Compiling business reports monthly.

●Managing sales and providing frontline hospitality to an average of hundred (100) customers a day.

●Working as a Sales Agent for Avis Car Rentals.

●Representative of Zimbabwe Express Airline, doing reservations and Air Ticketing.

●Supervising staff complement of about 25.

●Conducting trainings for frontline staff on customer care and customer services.

Head Receptionist (Kubu Lodge)Dec 1990 – Dec 1992

Kasane, Botswana: This is a Lodge in the Botswana tourist area of the Chobe National park.. the lodge has website : www.kubulodge.net

Functions included

●Day to day administration of the front office i.e bookings

●Answering queries and requests from customers.

●Organising Safari Activities to the Chobe National Park i.e Boat cruise, Game drives

●Billing preparations.

OTHER CERTIFICATION

●New Hire Back office training (AVIS)

●Customer service training(BotsHost)

●Customer care training (SBC)

●Emergency care(first Aid)

●Peer counselling on HIV/ AIDS

●Service Excellence

EDUCATION

Certifications for professional development, Customer service level 7 2020

Wildlife Campus, Game Lodge Management 2019

Botswana Open University, Certificate in Vocational Education and Training 2018/9

Cyprus Institute of Marketing, Advanced Diploma in 2009

Marketing Science

Cyprus Institute of Marketing, Diploma in 2007/8

Marketing Management

The college of professional management, Diploma in Sales

Management and Marketing 1996

Zimbabwe Educational College, London Chamber of Commerce and Industry 1993

Certificate in Selling and Sales Management

Maun Secondary School, Cambridge ‘O’ level Certificate 1987/8

REFEREES

Ms Segomotso Banda Mr Moemedi Rannoba

Group Human Resources Manager General Manager

Cresta Hotels, Gaborone. 3912222 Crocodile Camp Safaris, Maun.

Email: ******@******.**.** Email: **************@*****.***

Mrs Malebogo Lekgoa

Lecturer

Tonota College of Education

Tonota, Botswana

*********@*****.***

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