Chat support agent

RUBBY ROSE LABAO ALCONADA

Ungka II in front of aqua Monte Rosa and Parc Regency Iloilo City

Mobile Number: 091********

Email Address: *****************@*****.***

OBJECTIVE: To enhance my skills and knowledge in the food service and hospitality industry and in preparation to my chosen career.

WORKING EXPERIENCE

Southern Cross Hotel

-1125 M. H. Del Pilar St. Ermita, Manila

-Housekeeping (RELIVER) March2011-2014

Southern Cross Hotel

-1125 M. H. Del Pilar St. Ermita, Manila

-Housekeeping (CHAMBERMAID) March2015-June2016

Faith Online Support Services

-ATM Building Ledesma Street,Iloilo City

- Chat Support Agent June2018-December2019

VA Support Assistance Services

-Iloilo City

December2020-March2020

SKILLS AND QUALIFICATIONS

Proficient in written and spoken English

Basic experience with computer applications such as ( MS Word, Excel, Power Point)

Good Communications Skills

SEMINAR ATTENDED

Awarded Certificate of Recognition for successfully participating in Thai Cooking class, January. 27-30, 2010.

Awarded Certificate of Participation on Bohol Familiarization Tour and Resort Management Orientation, August. 23-25, 2009.

Resort Operation Management, Food and Beverages Service Procedure with Bartending demo, February 26 – March 2, 2009, Provinces of Ilocos.

Hotel Seminar on Housekeeping, Front Office and Sales and Marketing with Batangas Tour, October. 9-10, 2008, Hotel Ponte Fino Batangas City, Tagaytay and Batangas.

2nd Mini Chefs on Parade ’08 September. 24-26, 2008, CEU-Manila.

Hotel Seminar on Front Office Management Procedure, Housekeeping Procedure and Bed Making, February. 21, 2008, Manila Hotel.

4th Annual Convention October 1 2010, New World Hotel in Makati City.

Hot Kitchen Cook NCI (Culinary Arts), November 07-18, 2011.

Hot Kitchen Cook NCII (Advanced Culinary Arts), February 06-17, 2012.

EDUCATIONAL BACKGROUND

Tertiary Centro Escolar University, Makati City Year 2007-2011

(Bachelor of Science in Hotel and Restaurant Management)

Vocational HOT KITCHEN COOK- NCI November 07-18, 2011

(Culinary Arts), TESDA Taguig

Hot Kitchen Cook NCII February. 06-17, 2012

(Advanced Culinary Arts), TESDA Taguig

Secondary Jesu-Mariae School, Parañaque City Year 2003-2007

Primary Jesu-Mariae School, Parañaque City Year 1997-2003

PERSONAL DATA

Date of Birth : September 11, 1990

Age : 30

Sex : Female

Place of Birth : Makati City, Philippines

Civil Status : Single

Father’s Name : Roberto J. Alconada

Occupation : Seaman

Mother’s name : Rosario L. Alconada

Occupation : House keeper

Language or dialects spoken: English and Filipino

CHARACTER REFERENCE

Mrs. Luzette T. Mijares

HRM Coordinator Centro Escolar University

Office Number: 8932464, 8932469 loc. 129

Mrs. Lydia Tormis

Supervisor Housekeeping Southern Cross Hotel

Cellphone Number: 092********

Mr. Donald Alipala

Supervisor Faith Online Services

Cellphone Number: 091*-***-****

Contact this candidate