Customer Care Service Representative

ANGELA TONI JUSTINIANI

Address: Unit *i-**** Tal Bldg. Brgy San Isidro Makati City

Email: ********************@*****.***

Mobile no: 096********

To look for a full time position in an environment that offers a greater challenge, increased benefits and opportunity to help the company advance, efficiently and productively.

A LEADER HARDWORKING MOTIVATED PATIENT SKILLED

Strong Points & Ability:

Possess strong motivational, interpersonal and communication skills.

Have a high level of drive and desire to be a winner and achieve all set goals.

Have a high level of professionalism, honesty, integrity and in excellent work ethic.

Promote efficiency and team spirit.

Have the ability to handle stress and work under pressure.

Always demonstrate an enthusiastic attitude by smiling, tone of voice, and over all behavior

Job Experiences:

CUSTOMER CARE REPRESENTATIVE

RCBC PLAZA IHG

January 2020-February 11,2021

Providedservicesthroughphoneinteractionswithcardholders,focusing on resolving their account requests in a professional, accurate and efficient manner

Generated positive customer feedbacks by incorporating cardholders needs based on consumer analysis

Undertookperiodiccomplianceexamsandtechnicaltrainingtoenhancesystem knowledge, proficiency, and conformity on policies and procedures

PerformedoutboundcallsforCollectionpurposes

CUSTOMER CARE REPRESENTATIVE

TELEPERFORMANCE AYALA

February 2017-January 2020

Provided servicest hrough phone interactions with cardholders, focusing on resolving their account requests in a professional, accurate and efficient manner.

Generated positive customer feedbacks by incorporating cardholders needs based on consumer analysis

Under took periodic compliance exams and technical training to enhance system knowledge, proficiency, and conformity on policies and procedures

PerformedoutboundcallsforCollectionpurposes

RECEPTIONIST

Z SALON MAGALLANES

July 2014-January 2016

CUSTOMER SERVICE REPRESENTATIVE

CSS CORP.

February 2014-April 2014

RECEPTIONIST

NAUTICAL BLISS SPA

June 2013-January 2014

CASHIER/SALES AGENT

BODICHITTA INT.INC

February 2012-April 2012

RECEPTIONIST

HOT HAIR SALON

June 2012-August 2011

EDUCATIONAL ATTAINMENT:

2004-2006

EMILIO AGUINALDO COLLEGE.Ermita Manila

Bachelor of Science in Nursing

2000-2004

ST.MARY OF THE WOODS SCHOOL

1994-2000

THERESIANA DE MONTEALEGRE DAME SCHOOL

I hereby certify that the above information is true and correct to the best of my knowledge.

ANGELA TONI JUSTINIANI

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