Management Project

ANAND ASHOK GADVE

Contact: +91-982*******, E-Mail: ************@*****.***

Targeting senior level assignment in IT Infrastructure Management, Global IT Operations, Project Management and Incident Management with an reputed organization

Location Preference: India/Overseas

PROFILE SUMMARY

Key Skills:

Site Manager

Windows 10 Migration

SCCM/DHCP/DNS/Active Directory

Team Leader

Wintel Technologies

Project Management

Change Management

Incident Management

Vendor Management

Data Center Management

Experienced professional with over 15 years of experience in the areas of process excellence and management for global IT infrastructure operations, Incident, Change, Problem, Project, People and Vendor Management

Experience in managing Office 365, Windows servers, Domain Controllers, Active directory, File/Print Servers, RSA, VPN and AW/Intune consoles

Capabilities in assessing & mapping requirements and translating them into functional specifications, custom designing solutions and troubleshooting for complex information system management

Resourceful in providing timely & effective response/RCA to clients on logged requests and updating requests records to reflect steps taken forward resolution

Strategic planner with skills in dealing with clients/end-users for requirements gathering, risk assessment, finalization of technical architects and discussions for effort/costs/time estimation and client co-ordination and reporting

Developed excellence in managing deployments, configuration, administration and troubleshooting complex infrastructure configurations

Travelled Australia and Singapore for managing onsite projects.

An excellent team player and communicator with exceptional interpersonal and problem solving skill with friendly and respectful attitude

WORK EXPERIENCE

March 2010 - May 2020 ADP Pvt. Ltd. as a Project Lead (IT Operations)

Role:

At ADP, my job responsibility was a blend of people management and Individual contributor. I was leading IT operations team in Pune location which managed complete IT operations/Infrastructure of the company and provided support to end-users across the location.

Handled Incident/Changes/SLA/Infrastructure, Team/People management

Technical Responsibilities

Strong knowledge and experience in Virtualization Technologies like VMWare, Azure

Managing Windows server infrastructure with various roles of windows server 2008/2012/2016.

Managing and troubleshooting Active Directory, User and group management and NTFS Permissions.

Managed user accounts using Active Directory 2008/2012 to create new domain accounts, provide controlled access to existing network resources.

Worked as an escalation point for the entire delivery team in Pune, Singapore and Australia region for all technical issues. It included providing highest level of support on issues related to office 365, Active directory, E-mail, Mobile devices, File/Print Server, Hardware & Workstation Builds (Migrations)

Handled and provided support to team members on all types of tickets from P1 to P5 till there closure

On-call availability to address any critical outages, infrastructure maintenance and hardware related issues

Keeping systems and all other IT related devices up to date with latest patches, firmware, OS & hardware

Managed IT Infrastructure of the company which comprised of physical and virtual servers, printers, network devices, MUX rooms, Hub rooms & Data center devices(switches, storage, voice appliances)

Real time monitoring and proactive approach for the alerts ensuring maximum availability

Single point of contact for domain migrations, OS builds migrations and device upgrades (Includes Singapore and Australia regions)

Troubleshooting all issues related to IT hardware, dual identity accounts, multi domain issues, voice/network appliance support, support for storage devices

Created and Maintained up to date documents for Data Center hardware, application software (licensing) and IT hardware inventory

Operational Responsibilities

Hiring and staffing candidates for Technical Positions

Assigning KRA/KPIs to team and perform annual assessments for appraisal ratings

Managed and Handled P1 incidents bridge calls

Random internal audits in the team on compliance and governance framework

Mentored and provided trainings to new team members for their up skilling

New Joiners IT inductions

Decision making for IT budget, both Capex and Opex

Vendor management & decisions on partnership renewals

Managing shift schedules and leave management

Onboarding and off boarding associates from IT perspective

DR-BCP management committee SPoC, ISO/ISMS audit coordinator

Hardware asset cycle decision committee member

Handled Data center annual shutdown maintenance

PROJECT SUMMARY

Domain migrations for 80+ associates in Singapore Location (Worked Onsite)

Domain migrations for 400+ associates in Australia (Worked Onsite)

End of life (asset debonding) and tech refresh for workstations, servers and mobility devices as part of compliance and asset life cycle

Rolled out and migrated all the systems to Win 10 OS and patch deployment to v1903 for 3500+ associates without any production impact

Virtual Tech Café setup : India’s first Virtual Tech Café project implemented to handle Incident based queries with NPS of 90%

AV/VC upgrades from Polycom to Cisco WebEx units and conducted trainings for all the associates

Single Identity Project – Single domain consolidation across all global locations

Implemented MPS solution for effective and secured print solution

Aug 2004 - Feb 2010 Indira Group of Institutes Pune, as System Administrator

Managing Team of 10+ associates for level 1 support, directly reporting to IT Director

Single point of contact for 5 branch offices

Successfully migrated Windows 98 OS to Win XP and Win 7

Data Center design and implementation

Infrastructure designing of UPS Load and backup, raceway and fiber backbone

Configure and Maintaining Servers in Data Center

Handling annual ISO and NAC audit

Administration, Installing and configuring of Antivirus software

Setup of computer practical Labs for different streams as per the requirement

Managing field/floor support for desktop/network related issues

Management of Print Server

Vendor Management – Coordination with various Vendor like ISP, UPS, Projector, Hardware and Software to run the business uninterruptedly

EDUCATION

Master’s in computer management from Pune University in 2003

BSc (Physics) from Pune University in 2001

Trainings and Certification

Completed training and Certification in VCP510-VMware Certified Professional 5 [V5.1] Registration # 264538431

Completed training and ITIL foundation in IT Service Management certification. (Certificate Number 5793786.20576858)

Completed Azure Training.

PERSONAL DETAILS

Date of Birth : October 04th 1978

Languages Known: Marathi, Hindi and English

Address: Privia 9, Flat # 903, Floor 9th, PCNTDA, Moshi Pradhikaran, Sector # 6, Pune,Pin 412105

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