Tulika Ganguly

D.O.B: **.**.****

Address: Thane (w), Maharashtra, India

Phone: +91-836*******

Email: adklf2@r.postjobfree.com

Marital Status: Married

Passport no: J8380938

EDUCATION

College: Mercer County Community College; New Jersey, USA

Associate of Applied Science (AAS); Major: Digital Film

Passing year: January 2016

.

HSC: Shree Shankar Shetty College; Thane, Maharashtra, India

Passing year: 2010

SSC: Lok Puram Public School; Thane, Maharashtra, India

Passing year: 2008

EXPERIENCE

Whitehat Junior Education Technology Private Limited, Mumbai

Ed-Tech Company

Relationship Manager - Executive Ombudsman

Escalation Desk

Department: Process Excellence & Quality (October 2020- Present)

Work on real-time tracking and responding to customers queries on email and call

Ability to listen to customer grievances and active problem-solving skills

Initiating hierarchical escalation process, including senior authorities and asking for their support, if the need arises

Responsible for supporting and managing escalations while maintaining the relationships between departments and servicing client needs

Responsible for improving client profitability and analyze client issues using root-cause analysis

Ensure timely resolution of all escalations within optimum turnaround time while

maintaining high level of professionalism

Identify process gaps and seek help within the various departments of the company to address issues and find a resolution

TRIP CRAFTERS, Mumbai, India

TripCrafters.com is a Leading Travel Company

Content Developer (December 2018-Current)

Researching travel related information on specific destinations

Preparing and writing travel articles and travel guides

Uploading content and relevant images on the company’s website

Coordinating with external writers for content creation purpose

Editing, proof-reading, and publishing content written by external writers

International BPO

Hexaware BPS; Navi Mumbai (March 2018- October 2018)

Supervisor- Ola Safety Response Team, Ola Australia

Handling safety concerns for customers and driver partners

Categorizing safety cases and giving appropriate support and resolution based on logical

thinking and analytical skills

Writing detailed reports after reviewing the case and speaking to the customer/driver partner

Handling social media platforms for Ola; namely Facebook, Twitter and Instagram

Giving appropriate responses and resolutions to customers on various social media platforms

XPOGR, Dubai, UAE

Video Production House

Pre Production and Social Media Executive (December 2016- November 2017)

Researching, conceptualizing and writing for various commercial productions handled by XPOGR

Assisting in shoots and lining up rough cuts with the editor

Developing content for XPOGR’s social media platforms and website

FREELANCE

Content Writer, Mumbai, India

Writing blogs and articles on various travel topics and destinations for etravego.com

Writing content for social media posts and copy for online ads for online retail store Kosha.

Writing educational content for the English department of Target Publications and preparing assignments for the purpose of helping students with the school curriculum

Video Production, New Jersey, USA

Camera operator and editor for wedding videos, conducted in both interior and exterior environments

Performed editing and other changes in collaboration with the team

WORK STUDY

MERCER COUNTY TELEVISION (MCTV) New Jersey, USA

On-campus Television Station

Production Assistant (2013-2015)

Wrote, produced, shot and edited various segments and shows for the broadcast on MCTV.

Involved in the production and direction of ‘Dish It Out’ on MCTV, which won the Silver National Telly Award 2014 in the Educational Category

Assisted in the production and live broadcast of events held in the college premises

INTERNSHIP

ARM AND HAMMER STADIUM, New Jersey, USA

Operating cameras for live games of the Trenton Thunder Baseball Team

Assisting in setting up for broadcast of the games

Operating the wireless camera on the field during the games

COMPUTER KNOWLEDGE

Basic Adobe Premiere Pro (Editing Software)

Microsoft Excel, Word and PowerPoint

Tulika Ganguly

Contact this candidate