Relationship manager- whitehatjr
Resume:
Tulika Ganguly
Address: Thane (w), Maharashtra, India
Phone: +91-836*******
Email: *********@*****.***
Marital Status: Married
Passport no: J8380938
EDUCATION
College: Mercer County Community College; New Jersey, USA
Associate of Applied Science (AAS); Major: Digital Film
Passing year: January 2016
.
HSC: Shree Shankar Shetty College; Thane, Maharashtra, India
Passing year: 2010
SSC: Lok Puram Public School; Thane, Maharashtra, India
Passing year: 2008
EXPERIENCE
Whitehat Junior Education Technology Private Limited, Mumbai
Ed-Tech Company
Relationship Manager - Executive Ombudsman
Escalation Desk
Department: Process Excellence & Quality (October 2020- Present)
Work on real-time tracking and responding to customers queries on email and call
Ability to listen to customer grievances and active problem-solving skills
Initiating hierarchical escalation process, including senior authorities and asking for their support, if the need arises
Responsible for supporting and managing escalations while maintaining the relationships between departments and servicing client needs
Responsible for improving client profitability and analyze client issues using root-cause analysis
Ensure timely resolution of all escalations within optimum turnaround time while
maintaining high level of professionalism
Identify process gaps and seek help within the various departments of the company to address issues and find a resolution
TRIP CRAFTERS, Mumbai, India
TripCrafters.com is a Leading Travel Company
Content Developer (December 2018-Current)
Researching travel related information on specific destinations
Preparing and writing travel articles and travel guides
Uploading content and relevant images on the company’s website
Coordinating with external writers for content creation purpose
Editing, proof-reading, and publishing content written by external writers
International BPO
Hexaware BPS; Navi Mumbai (March 2018- October 2018)
Supervisor- Ola Safety Response Team, Ola Australia
Handling safety concerns for customers and driver partners
Categorizing safety cases and giving appropriate support and resolution based on logical
thinking and analytical skills
Writing detailed reports after reviewing the case and speaking to the customer/driver partner
Handling social media platforms for Ola; namely Facebook, Twitter and Instagram
Giving appropriate responses and resolutions to customers on various social media platforms
XPOGR, Dubai, UAE
Video Production House
Pre Production and Social Media Executive (December 2016- November 2017)
Researching, conceptualizing and writing for various commercial productions handled by XPOGR
Assisting in shoots and lining up rough cuts with the editor
Developing content for XPOGR’s social media platforms and website
FREELANCE
Content Writer, Mumbai, India
Writing blogs and articles on various travel topics and destinations for etravego.com
Writing content for social media posts and copy for online ads for online retail store Kosha.
Writing educational content for the English department of Target Publications and preparing assignments for the purpose of helping students with the school curriculum
Video Production, New Jersey, USA
Camera operator and editor for wedding videos, conducted in both interior and exterior environments
Performed editing and other changes in collaboration with the team
WORK STUDY
MERCER COUNTY TELEVISION (MCTV) New Jersey, USA
On-campus Television Station
Production Assistant (2013-2015)
Wrote, produced, shot and edited various segments and shows for the broadcast on MCTV.
Involved in the production and direction of ‘Dish It Out’ on MCTV, which won the Silver National Telly Award 2014 in the Educational Category
Assisted in the production and live broadcast of events held in the college premises
INTERNSHIP
ARM AND HAMMER STADIUM, New Jersey, USA
Operating cameras for live games of the Trenton Thunder Baseball Team
Assisting in setting up for broadcast of the games
Operating the wireless camera on the field during the games
COMPUTER KNOWLEDGE
Basic Adobe Premiere Pro (Editing Software)
Microsoft Excel, Word and PowerPoint
Tulika Ganguly
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