Customer Care Office

Falayi Oluwatosin Ayotomide

NO * Educational Laurel, Prof Osekoya Lane, Agbowo, Ibadan

Phone, +234-806-***-****

Email: **************@*****.***

OBJECTIVE:

To strive for excellence and precision at all times, to work with the existing staff and facilities, contributing the best of my ability and quota, through self-development so as to improve organizational objectives and achieve organizational goals and targets.

PERSONAL DATA

Gender: Female Date of birth: 08th Dec, 1989.

Marital Status: Married State of Origin: Ekiti Nationality: Nigerian

EDUCATIONAL BACKGROUND

2016- 2017 University of Ibadan

M.sc in Forest resources Management

2006- 2012. Ekiti State University Ado Ekiti, Ekiti State, Nigeria

B.Sc. Forestry Wildlife and Fishery Management,

1999-2005. Obalatan Commercial Grammer School Ilupeju Ekiti

SENIOR SECONDARY CERTIFICATE (SSCE)

WORK EXPERIENCES

FEB 2016 - DEC 2016 ISON BPO Limited

Abeokuta Branch, Ogun State

Customer Care Representative

Outline of responsibility:

Maintained a positive, empathetic and professional attitude toward customers at all times.

Responded promptly to customer inquiries, communicating with customers through various channels and acknowledging and resolving customer complaints.

Kept records of customer interactions, transactions, comments and complaints.

Communicated and coordinated with colleagues as necessary.

Provided feedback on the efficiency of the customer service process.

Managed a team of junior customer service representatives.

Ensured customer satisfaction and provide professional customer support.

DEC 2013 - JAN 2016 ENTERPRISE BANK LIMITED

EKSU Branch, Ado Ekiti, Ekiti State

Relationship Manager

Outline of responsibilities;

Maintained good relationships with clients so that the business can maximize the value of those relationships.

Identified contacts at potential client companies to establish and foster a relationship.

Participated in one-on-one meetings with clients to explain services in an effort to guide their choices.

Understood the problems and challenges of clients and identify ways the business could better address those needs.

Grew the business by identifying new sales and business development opportunities.

Seek opportunities to cross-sell or upsell to existing clients.

Monitored and assess activities of our competitors to proactively satisfy and retain our clients.

Provided excellent service in order to maintain a positive reputation for the business.

Resolved any customer complaints in a prompt and professional manner.

Set revenue targets and then develop and execute a strategy to meet those

NOV 2012 -DEC 2013. Federal Polytechnic Auchi, Edo State

Administration Officer

Outline of responsibilities:

Managed office supplies stock and place orders

Prepared regular reports on expenses and office budgets

Maintained and update company databases

Organized a filing system for important and confidential company documents

Answered queries by employees and clients

Maintained a company calendar and schedule appointments

Booked meeting rooms as required

Distributed and stored correspondence (e.g. letters, emails and packages)

Prepared reports and presentations with statistical data, as assigned

PERSONAL ATTRIBUTES

Organized and highly self-motivated

Goal-oriented with strong leadership capabilities

Good communication skills (oral and written)

Computer literacy (Proficiency with Microsoft office)

A Team player and a fast learner

TRAINING AND CERTIFICATION

Seminar on fish farming and Agro-processing organized by Wonderful Company(2013)

Seminar/Workshop on Entrepreneurship, Human Resources and Leadership(2013)

REFEREES

I will provide on demand.

Contact this candidate