Customer Service Assistant
Resume:
Lacy Pierskalla
************@*****.***
Brea ca, 92821
EXPERIENCE:
Brea Veterinary Hospital
Brea, CA 92821
November 2017-present
Customer service rep, reception, data entry, phone etiquette, filing, customer service, medical knowledge,
Starbucks
Brea, CA 92821
November 2016-present
Customer service, cashier, team work, food handling and prep, coffee knowledge, hand made craft beverages: barista, store operations, organizational skills, patient/client interaction, medication handling, pet restraint, assisting the Dr’s and staff, sanitation’s, radiograph
Founders Vet Clinic
Brea, CA 92821
March 2016-September 2016
Receptionist/office manager assistant
Open/closing of front office, cashier, end of day reconciliation of daily transactions, correspondent of medical records(fax/email/scan documents) coordinate files and faxes, compile client communications and relay from Doctor to pet parent, Answer phones, scheduling appointments, filling medications, discharge surgical patients, go over recommendations, medication, flea prevention, over all hospital cleaning/disinfecting, client/patient communication
Pet Hospital
Orange, CA 9
November 2015-February 2016
Vet Tech/Assistant
Help room patients, collect initial medical data and update patient chart (temp, heart rate, pulse, over all ear/eye check) administer vaccinations, medications, assist vet with health examination. Work up estimate based on clinical examination/recommendations, collect blood via vena puncture/cysto, fecal, cytology, tracheal intubation, discharge surgical patients, go over recommendations, medication, flea prevention, over all hospital cleaning/disinfecting, client/patient communication
Meramak Bankcard
Brea, CA 9282
May 2015-October 2015
Customer service, (receptionist), data entry, email correspondence, teamwork, daily task delegation, execute daily tasks, computer knowledge, (Microsoft word, excel, Internet, GAA bank card program, filing, transmission of faxes, scanning documents, email, messages) personal assistant
Alta Vista Country Club
Outside customer service
Feb 2015-may 2015
Placentia, CA
Customer service (assist club members with their equipment, setting up equipment for club members) over all maintenance of pro shop. Organize, clean, stock. Team work, outside maintenance of golf carts, driving range. Open/close coarse for daily use.
Freelance Stylist and MUA
Self employed
April 2012-present
Orange County, ca
Basic hair care and styling. Hair cut, color, perm, skin care, waxing, facials, nail care, acrylic overlay, Polish, reflexology, make up application, basic special effects makeup, make up application, basic beauty care and needs.
VETERINARY TECHNICIAN
Companion Animal Hospital
Diamond Bar, ca
July 2011-April 2012
Over all hospital care and maintenance, customer service, up sales of basic animal products, appointment setting, cashier, banking, office work, filing, animal medicine and health care. Intravenous catheter placement, jugular blood draw, radiology (basic/traditional film) dental prophylactic, vaccine administration, I.v. Medication administration, I.v. Fluid administration Anastasia administration and monitoring, lab work (blood cell count, electrolyte panel, urinalysis) routine ear cleanings, hematoma repair, over all hospital sanitation and organization, client services, computer input, phone handling (multiple lines) client recovery.
Banfield the Pet hospital
May 2007-February 2011
Corona ca
Hospital care and organization, customer service, animal welfare and safety, animal mall care, phone handling (multiple lines), schedule appointments, client info input, patient care, IV catheter placement, intravenous fluid and medication administration, radiology (traditional film), vaccines, laboratory (blood cell count, iof's, electrolyte, urinalysis) ocular staining and evaluation, routine ear care/cleaning, minor grooming, assistant to the doctor and lead nurse, surgical prep and assistance, ECG monitoring, patent recovery, lab input, client education for animal safety and welfare, animal rights.
Receptionist
Habra Linda Animal hospital
May 2006-April 2007
Lahabra ca 90631
Front office organization, filing, phone's (multiple lines) customer service, client recovery, patient input, hospital maintenance, pharmacy, admin,
Shift Leader
Togo's Eatery
January 2000-may2006 (with a one and a half year break)
Brea ca
Customer service, phone orders, catering, food prep and handling, sanitation, end of day banking, open and close of establishment, shift leader of five plus coworkers, cashier, organizational skills, team work, inventory and loss prevention.
Sales associate
Robinson's May
March 2002-August 2002
Brea, ca
Customer service, sales, inventory, loss prevention, cashier, cash handling, team work,
EDUCATION:
Marinello School of beauty
Vocational/certificate program
June 2013-October 2014
Cosmetology:hair, skin, nails, beauty industry and personal grooming
Brea Olinda High
Diploma
Graduated March 2000
General education with special interest in vocational science and applied arts.
Skills:
•customer service
•cashier and cash handling/banking
•vet tech/animal care
•receptionist
•organizational skills
•team player
•phone etiquette
•sales
•retail
•people skills
•fast leaner
•proficient in food prep and handling
•proficient with animal care and safety
•proficient with hair color application
•appointment setter
•jack of all trades
References available upon request
Contact this candidate