Customer Service, rides operator and attendant

CUSTOMER SERVICE

Namwanje Phiona

Gender : Female

Nationality : Ugandan

Marital Status : Married

Date of birth : 25th May

Passport number : A00265191

Visa Status : Resident

Mobile + (971-*********

Email: ****************@*****.***

Profile Overview

A dedicated 4D studio attendant, Theme park attendant & Tour guide Professional with over 5+years of experience in the customer service industry. Proven track record in resolving and reducing customer complaints and meeting customer service level expectations. I am seeking a position in Customer Service where my extensive experience will be further developed and utilized in accomplishing the ultimate goals of the Organization.

KEY SKILLS

Excellent communication skills, good at microsoft Word and Excel, very good at team playing,good at cash register, excellent phone etiquette, excellent at customer service and satisfaction, multi task, good at sanitation and safety knowledge.

WORKING EXPERIENCE

Cinema, attraction and rides operator and attendant at legoland dubai for 04/05/2018 - 31/12/2020 .

Customer service assistance/ cashier at Cineplex Cinema from 2017 - 02/02/2018.

Youth development link (UDL) supporting team from 2015-2016.

EMPLOYMENT HISTORY

COMPANY : DUBAI PARKS AND RESORT(LEGOLAND) UAE, DUBAI POSITION: 4D STUDIO ATTENDANT / OPERATOR, THEME PARK ATTENDANT & TOUR GUIDE FROM MAY 2018 - DECEMBER 2020.

RESPONSIBILITIES AND ACHIEVEMENTS

Cinema Attendant ( 4D studio), Attraction Attendant and rides operator

Attraction Attendants monitor and operate attractions safely while assuring a memorable visit for all guest.

RESPONSIBILITIES

Greet all guests as they approach the attraction with a friendly smile and fun acknowledgement.

Assist guest awareness or questions on how to use theater, clarify and enforce all attraction safety rules.

Explain the attraction and rules in a fun, safe encouraging way.

Execute your role's guest service performance standards on a daily basis and ensure they are never compromised.

Notice opportunities and take action to facilitate social interactions with families.

Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality.

Create and perform your own "signature move" and interact with guests on an ongoing basis.

Responsible for general cleanliness of attraction and surroundings.

Operate and monitor attraction maintaining safety and cleanliness at all times.

Assist guests with any special requests or special needs. Safety First.

When safety is in doubt, refrain from allowing more guests .

EDUCATIONAL CREDENTIAL

2010-2013 MAKERERE UNIVERSITY BACHELOR DEGREE IN ARTs

2008-2009 SHAMMAH HIGH SCHOOL UGANDA ADVANCED CERTIFICATE

2004-2007 HIGH STANDARD SECONDARY SCHOOL UGANDA CERTIFICATE OFEDUCATION

Languages: Fluent in ENGLISH both written and spoken.

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