Sales Service Representative

DOROTHY SELF

***** * **** ***** **** Creek, AZ, *5331 602-***-**** ***********@*****.***

CAREER OBJECTIVE

Diligent professional with 4+ years of experience and a proven knowledge of customer communications. Aiming to leverage my skills to successfully fill the Sales Associate role at your company.

EXPERIENCE

EINSTEIN'S BAGELS, PHOENIX, AZ

Customer Service Representative, Oct 2019 - Present

•Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

•Determine charges for services requested, collect deposits or payments, or arrange for billing.

•Solicit sales of new or additional services or products.

EINSTEIN'S BAGELS, CAVE CREEK, AZ

Assistant Manager, Sep 2016 - Oct 2019

•Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

•Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

•Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

•Inventory stock and reorder when inventory drops to a specified level.

•Instruct staff on how to handle difficult and complicated sales.

•Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

•Assign employees to specific duties.

•Enforce safety, health, and security rules.

•Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

•Plan budgets and authorize payments and merchandise returns.

•Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

•Establish and implement policies, goals, objectives, and procedures for their department.

EDUCATION

ALHAMBRA HIGH SCHOOL

PHOENIX, AZ

High School Diploma (May 1999)

ADDITIONAL SKILLS

•Speak Some Spanish

•Very Detail Oriented

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