Customer Care Assistant
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
Surname Dingalo
First name Nontuthuzelo
Address ***** ****** ******
Mzamo Crescent
Vosloorus
1475
ID Number 750-***-**** 084
Contact Number 082*******
Nationality South African
Marital Status Married
Dependants One
Home Language Zulu
Other Languages Xhosa,Sotho,English
Gender Female
Email Address. **************@*****.***
ACADEMIC PROFILE
SECONDARY EDUCATION
Name of School Orlando west High school
Highest Standard passed Grade 12
Subjects Passed Xhosa, English, Afrikaans, Business Economics, Biology,
History and Geography.
TERTIARY QUALIFICATIONS
1. Name of Institution : Parktown College
Qualifications N4 Human resource Certificate (1996)
Subjects Completed : Intro to Computers, Entrepreneurship & Business
Management, Human Resource Management and
Business Communication.
2. Name of Institution :IBN Computer School
Qualifications Diploma in Computer (1998)
Subjects Completed : Intro to Computer, Ms Word, windows 2000, Lotus 123,
Word Perfect, Bookkeeping and Typing.
3. Name of Institution : Appletech Communication Centre
Qualifications Call Centre Certificate (2006)
Subjects Completed :Outbound & Inbound Calls, Customer Service, Sales
Techniques, Telephone Etiquette, Communication skills,
Power of Team, Internet skills, Windows98/2008/XP,
Microsoft Word.
4. Bytes Technology : Certificate in Customer Service Representative Skills
(2014)
Subjects Completed : Customer Interactions, Communication Skills, Conflict
Stress and Time Management.
5. Bytes Technology Group :Certificate in Improving Individual Performance ( 2015)
Career panning
Coaching and mentoring
Disengaging
Monitoring and appraising performance
Recruiting
Setting standards
Succession planning
Training and development
6. TEEC College : Higher Certificate in Theology (2014-2015)
Subject : Intro to the Old Testament, Intro to the New Testament,
Pastoral Care, Christian Proclamation.
Work Experience
1. Woolworths Eastgate : 2000-2002 Woolworths Coffee Shop Assistant and Supervisor.
: 2002-2003 Woolworths Food Market Demonstrator, Floor
assistant, Cashier.
: 2003-2005 Woolworths Customer Service Consultant.
Duties Include : Receiving & issuing of Credit Cards, Card Collection, Account
Enquiries, Account payments, Information Desk assistant, Fica
Compliance.
2. Uthingo National Lottery : Dec 2006-2007
Duties Include : In-House technician, Cancellation of unwanted Lotto ticket,
Activation and confirming of Scratch Cards.
3. Bytes Connect : Vodacom Directory Enquiries (Sep-2007)
Position Held : Customer Care Consultant and System Administrator
Duties Include : Fixing Pc’s Troubleshooting, Acting Floor Assistant.
4. Altech Autopage (Node) : Customer Consultant (September 2014)
Duties : Sales for (Node)
Troubleshooting
5. Vodacom Prepaid Customer Care :Vodacom Call Centre Coach for Prepaid
ACHIEVEMENTS
Runner up Certificate in call centre agent of the year (2009) Bytes Technology
Bytes Technology - Certificate of Achievement (June 2010)
Work References
1. Company Name : Woolworths Eastgate
1. Busisiwe Nkosi (Supervisor Customer Service)
Contact Number : 011-***-****
2. Anna Mphosi (Supervisor Woolworths)
Contact Number : 011-***-****
2. Company Name : Altech Node
Mpho Seloane Supervisor
Contact Number : 011-***-****/ 071*******
3.Company Name :Bytes Connect
Contact Person :John Mokhabuki Manager
Contact Number 011-***-****
Themba Ncube : Bytes Connect
Supervisor for Vodacom Prepaid Customer Care
Contact Number : 011-***-****
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