Manager Store

MICHEL-L’E LONG

**** ***** ******* ** · 267-***-****

adkl66@r.postjobfree.com

Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.

EXPERIENCE

07/2020-CURRENT

TARGET, HR EXPERT

As an HR expert I prepared/updated employment records related to hiring, transferring, promoting, and terminating employees. I process personnel action forms ensuring proper approval. I review resumes, and perform reference checks when needed. I conduct training sessions for all employees. When needed I explain human resources policies, procedures, laws, and standards to new and existing employees. I am up to date with the Philadelphia work week laws and make sure that they are being upheld. I make sure all new hire paperwork is completed and processed correctly. I Inform job applicants of job duties, responsibilities, benefits, schedules, working conditions, and promotion opportunities. I address any employment relations issues, such as work complaints and harassment allegations and assist with processing employee grievances. I conduct on the job training programs. I prepare all government reports so we remain in compliance. I assist with making the schedule for the entire store as well as maintaining all documents of changes. I organize fun events for the team as well as volunteer opportunities.

10/2019-CURRENT

HILTON, FRONT DESK AGENT

As a front desk agent I welcome all guests upon their arrival and assign rooms. I provide information about our hotel, the available rooms, as well as rates and amenities. I preform all check-in and check-out tasks. I manage online and phone reservations and inform customers about different payment methods and verify their credit card and personal data. I respond to clients’ complaints in a timely and professional manner and speak with our housekeeping staff to ensure all rooms are clean, and fully-furnished to accommodate guests’ needs

I confirm group reservations and arrange personalized services for vip customers and events. In addition I upsell facilities and services, when appropriate and maintain updated records of bookings and payments. I also prepare the audit paperwork for the hotel making sure I have all paperwork from each department.

12/2018-09/2019

TELLER LEAD, PNC

As a lead teller I provide approvals in accordance with bank's policies. I order and maintain branch cash levels. I preform monthly audits and complete branch monthly tasks in a timely manner. I ensure operational that all employees are aware of polices and onboard them effectively. I am in charge of the sales of my teller team and help them enhance their knowledge of products that we offer.

03/2018-12/2018

TELLER LEAD BACKUP, PNC

As a teller lead back up I process cash, and check transactions in an effective and efficient manner. I am responsible for delivering great customer service and do so by delivering my insights and ensuring that the relationship they have with PNC is always in good standing. I settle the Instant Card Issuer (ICI) weekly and check in daily for any errors. I am the ATM custodian and make sure to check the ATM daily for errors and skimming devices as well as settle the ATM’s each week. As a backup teller I also review all paper work to ensure that signatures are up to date and all paper work is in order. I am also in charge of our scan to folder signature cards, which I check daily. I assist with the onboarding process for new employees.

05/2017-03/2018

MARKETING ACCOUNT MANAGER, pENN MARKETING

As a marketing account manager, I managed several accounts for my company. I taught and trained new starts, and I was responsible for a team of people. I was in charge of the interviewing and hiring process for the company. I helped maintain a good relationship with top clients, and maintained paperwork for the office. I was responsible for overseeing the company’s marketing budget.

06/2013 TO 05/2017

SHIFT MANAGER, RAINBOW

Helped manage sales associates and kept the store running while store manager was off. I was in charge of paperwork for the day, markdowns, floor moves, wall changes, etc. I managed four departments and ensured that they were looked over every day. I am a very neat and clean person and I like to create an environment where people can come and experience nothing but satisfaction.

05/2011 TO 06/2013

CASHIER, CVS

Handled cash transactions and balanced register daily. Assisted customers with their shopping needs. Stocked shelves and ensured store was properly stocked. Interacted with a variety of people and excelled in customer service and meeting the customers’ needs.

EDUCATION

SEPTEMBER 2016

ASSOCIATE OF ARTS: BUSINESS MANAGEMENT/PSYCHOLOGY, COMMUNITY COLLEGE OF PHILADELPHIA

I currently attend community college and I major in psychology and business. I plan to receive a bachelor's degree in both fields.

SEPTEMBER 2010-SEPTEMBER 2011

KUTZTOWN UNIVERSITY

Coursework includes Speech and Communication, Sociology and Psychology Student government representative.

JUNE 2010

HIGH SCHOOL DIPLOMA, CONSTITUTION HIGH SCHOOL

I was a member of the debate team, and participated in the talent shows that were hosted at my school. I was a part of Nation History Day, which is when the teachers assisted students in building research and development skills. We took historical events and researched them and did a presentation about them as competition. While attending this school I learned leadership, patience and the value of being on time.

SKILLS

Exceptional interpersonal communication superb time management skills

Effective leader

Staff training/development

Consistently meet goals

Conflict resolution

Organized

Deadline-oriented

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