Customer Service.Driving. Baking. Sales

Meverly Anne Basco

The Gentriheights Phase * Blk. 26 Lot 9

Along Governor’s Drive, Manggahan

General Trias, Cavite 4107, Philippines

Mobile #093********

************@*****.***

EDUCATIONAL BACKGROUND

1997- 2001 De La Salle University Dasmariñas Philippines Bachelor of Science, Hotel and Restaurant Management 2004 Basic and Advance Massage Therapy Training

Dolphin Management, Manila, Philippines

2005 Aromatherapy and Massage Therapy

Steiner Leisure Company, London

WORK EXPERIENCE

Steiner Leisure Company Cruise Line

Massage Therapist

2005-Present

• Comply with all procedural guidelines pertinent to massage therapy and interact professionally with guests

• Provide safe, suitable and effectual massage techniques.

• Explain method and applicable techniques appropriately to customer needs as well as preferences.

• Ensure to observe customer reaction to massage as well as modify as required.

• Elicit feedback on given massage therapy and respond accordingly.

• Maintain confidentiality as well as sensitivity related to age plus gender during client interactions.

• Reports any unusual customer interactions to supervisor promptly.

• Head responsibility to clean and maintain massage rooms, changing linens and refilling supplies etc.

• Provide comfortable plus relaxing spa experience to all guests ensuring extreme safety for guests. Vivere Hotel, Alabang, Philippines

Executive Secretary

2003-2004

• Support F&B department with time management, data gathering and communication for the execution of projects or events.

• Assist in menu design and production for weekly, seasonal, and annual features; create and post appropriate signage for events.

• Coordinate and arrange, attend and participate in assigned meetings including preparing agenda, reserving and preparing meeting location, and recording and transcribing minutes as requested.

• Perform clerical duties and manage all purchasing information such as invoices, contracts and company credit card receipts ensuring accurate record keeping and timely submittal of documentation and (expense) reports to finance.

Meverly Anne Basco

The Gentriheights Phase 2 Blk. 26 Lot 9

Along Governor’s Drive, Manggahan

General Trias, Cavite 4107, Philippines

Mobile #099*-***-****

************@*****.***

WG&A Ferry Cruise Line, Manila, Philippines

Section Head - Food &Beverage Dept.

2002-2003

• Manages service aspects in all food and beverage assigned areas and events, and acknowledges members and guests.

• Prepares and monitors annual budget (subject to approval by GM/Finance Committee/Board of Directors), revenue goals and the expenses for the Food and Beverage department as well as generating various (weekly, monthly etc.) business volume forecasts and planning accordingly.

• Reviews and analyzes various financial results/reports to monitor overall Food and Beverage performance and takes any corrective actions that may be needed.

• Monitors market conditions that impact menu offerings, business volume, and profitability.

• Executes inventory control and calculation for monthly analysis and reconciliation. Identifies opportunities to control food costs and other expenses. Works closely with the CFO on policies and procedures and the monthly inventory processes.

• Participates with the Chef, Food & Beverage Managers and Catering Managers in the creation of menus to entice variety of appetites including restaurant and banquets while incorporating a menu pricing structure that will support the bottom line goals. California Pizza Kitchen, Makati, Philippines

Receptionist

2001-2002

• Ensure all guest bills are correct and reviewed by a Head Waiter or Manager prior to being presented to the guests.

• Prepare accurately the cashiering during the lunch and dinner service in the restaurant.

• Record the loss through spoilage or waste and report the loss to the Head Waiter/Manager immediately.

• Ensure the menus are prepared, printed, cleaned and ready on time on a daily basis and ensure that the restaurant stock for paper, menu covers and stationeries is at the right level.

• Maintain high standards of appearance, cleanliness of uniform and personal hygiene at all times.

SKILLS Fluent in oral and written English and Tagalog

Computer Literate

Reference is available upon request.

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