Social Media Digital Marketing
Resume:
KATHLEEN DELAGARZA
CUSTOMER SERVICE REPRESENTATIVE
B I L L I N G, S A L E S, R E T E N T I O N, T R O U B L E S H O O T I N G PROF I L E
Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas and also obey company
protocol.
CONTACT
*********@*****.***
410 Stonewall St Rear
San Antonio, Tx. 78214
SKI L LS
CSG
BILLING
EDUCATION ON BILLING MICROSOFT OUTLOOK
SALES
RETENTION
EXP ERI ENCE
WIDE OPEN WEST CABLE LLC
JULY 2003 - NOV.2008 COLORADO SPRINGS, CO.
RETENTION AND SALES CSR- took inbound disconnects listened to fix any issues to retain customer (discount,tech call, active empathy,upgrade equipment add LOB Representative of the year for 3 consecutive years Time Warner Cable,Internet,Phone
OCT.2010 - AUG. 2015 COLORADO SPRINGS, CO.
Inbound tier 1 -billing,sales, active listening troubleshooting tv, rebooting modem using all software to determine if outage, roll truck, reboot receivers send signals, equipment hierarchy,involved digital upgrade from analog,first take down with cbs,
Dish Network
MAY 2019 - MAY2020 DENVER,COLORADO
Retention inbound agent- saved customer from disconnecting .active listening and hearing,fixing billing, technical issues educating on apps,dvr, upgrade equipment for another 2 year commitment . kept up on the industry and what is new what works and how putting things in layman terms for customer
,,building outstanding rapport
EDUCAT ION
St. Phillips College
JAN 1995 -AUG 1995
general studies GPA 3.8
Pikes Peak Community College
JAN 2009- MAY 2010
Certified Dental Assistant Phi Beta Kappa member for top grades
HOBBI ES
Travel Film Baking Reading
Marketing
Assistant Rufus
Stewart
EXECUTIVE SUMMARY:
I am a marketing
professional with a
passion for branding,
public relations, and
events. I am a strong
team player and have
exceptional
organizational skills.
ACADEMIC
BACKGROUND:
COLLEGE OF BUSINESS AND
MARKETING
Major in Digital Marketing
(Media & Branding)
2010-2014
Dean's Lister, 2012-2013
Student Affairs Secretary
Member of the Science Club
Football Team Quarterback
CRUSOE HIGH SCHOOL
Class Valedictorian
2005 to 2009
Class President, 2007-2008
Student Council Treasurer,
2005-2006
Captain of the Soccer Team
Member of the Crusoe High
School Theater Club
CONTACT ME: Home: 123-***-****
Cell: 123-***-****
*****@***************.***
PROFESSIONAL
HISTORY:
SOCIAL MEDIA COORDINATOR
Lime & Ice Creatives
May 2016 - June 2020
Set goals and planned online
branding initiatives
Developed and managed online content
Incorporated SEO strategies and generated web traffic MARKETING ASSISTANT
Toast and Poach Inc.
April 2014 - April 2016
Created and published relevant, quality content for social media channels
Designed strong visuals for
business cards and flyers
Assisted in PR events
AREAS OF EXPERTISE:
Content creation
Graphic design
Social media management
Partner relations
Events planning
Press releases and other marketing collaterals
www.reallygreatsite.com
123 Anywhere Street, Any City, State, Country 12345 Marketing
Assistant
Rufus
Stewa
rt
EXECUTIVE SUMMARY:
I am a marketing
professional with a
passion for branding,
public relations, and
events. I am a strong
team player and have
exceptional
organizational skills.
ACADEMIC
BACKGROUND:
COLLEGE OF BUSINESS AND
MARKETING
Major in Digital Marketing
(Media & Branding)
2010-2014
Dean's Lister, 2012-2013
Student Affairs Secretary
Member of the Science Club
Football Team Quarterback
CRUSOE HIGH SCHOOL
Class Valedictorian
2005 to 2009
Class President, 2007-2008
Student Council Treasurer,
2005-2006
Captain of the Soccer Team
Member of the Crusoe High
School Theater Club
CONTACT ME: Home: 123-***-****
Cell: 123-***-****
*****@***************.***
PROFESSIONAL
HISTORY:
SOCIAL MEDIA COORDINATOR
Lime & Ice Creatives
May 2016 - June 2020
Set goals and planned online
branding initiatives
Developed and managed online content
Incorporated SEO strategies and generated web traffic MARKETING ASSISTANT
Toast and Poach Inc.
April 2014 - April 2016
Created and published relevant, quality content for social media channels
Designed strong visuals for
business cards and flyers
Assisted in PR events
AREAS OF EXPERTISE:
Content creation
Graphic design
Social media management
Partner relations
Events planning
Press releases and other marketing collaterals
www.reallygreatsite.com
123 Anywhere Street, Any City, State, Country 12345 KATHLEEN DELAGARZA
Customer Service Representaive
Sales,Retention,Billing,Troubleshooting
MORE ABOUT ME
I have worked in the Cable industry for over tens years.I love itI feel accomplished when I fix a billing issue or educate on all the new technology that cable industry has to offer. Proficient in Csg and other software needed in the industry .
CONTACT DETAILS
Phone: 210-***-****
*********@*****.***
410 Stonewall St. Rear
San Antonio, Tx. 78214
AWARDS & RECOGNITION
Representative of the Year 3 years in a row at Wide Open West. Top 10 Percent for 2011-2014 top Quality Assurance calls at Time Warner Cable
Phi Beta Kappa at Pike Peak Community College
SKILLS AND ABILITIES
Patient
Good communication skills
Reliable and professional
Organized
Good listening skills
Team player
Dedicated
Fast learner
Motivated EMPLW
VIRGIN MOBILE -CSR BILLING ACTIVATION
Feb 2002 - June 2002 Colorado Springs, Co.
Activated accounts, Educated billing and how to reboot phone etc worked for 1st portability team
San Dias High School
Graduated Class of 2008
Honor Roll
President and Founder, Communications Club
Student Council President
Debate Team Vice Pres
Part of the Varsity Soccer Team and Rugby Team
PREVIOUS EDUCATION
University of El Dorado
Bachelor of Arts, Major in Communication
Social Media and SEO Consultant for University of El Dorado's Student Marketing Organization
President of the Dorado Communication in Business Organization San Dias High School
Graduated Class of 2008
Honor Roll
President and Founder, Communications Club
Student Council President
Debate Team Vice President
Part of the Varsity Soccer Team and Rugby Team
Marketing
Assistant
Rufus
Stewa
rt
EXECUTIVE SUMMARY:
I am a marketing
professional with a
passion for branding,
public relations, and
events. I am a strong
team player and have
exceptional
organizational skills.
ACADEMIC
BACKGROUND:
COLLEGE OF BUSINESS AND
MARKETING
Major in Digital Marketing
(Media & Branding)
2010-2014
Dean's Lister, 2012-2013
Student Affairs Secretary
Member of the Science Club
Football Team Quarterback
CRUSOE HIGH SCHOOL
Class Valedictorian
2005 to 2009
Class President, 2007-2008
Student Council Treasurer,
2005-2006
Captain of the Soccer Team
Member of the Crusoe High
School Theater Club
CONTACT ME: Home: 123-***-****
Cell: 123-***-****
*****@***************.***
PROFESSIONAL
HISTORY:
SOCIAL MEDIA COORDINATOR
Lime & Ice Creatives
May 2016 - June 2020
Set goals and planned online
branding initiatives
Developed and managed online content
Incorporated SEO strategies and generated web traffic MARKETING ASSISTANT
Toast and Poach Inc.
April 2014 - April 2016
Created and published relevant, quality content for social media channels
Designed strong visuals for
business cards and flyers
Assisted in PR events
AREAS OF EXPERTISE:
Content creation
Graphic design
Social media management
Partner relations
Events planning
Press releases and other marketing collaterals
www.reallygreatsite.com
123 Anywhere Street, Any City, State, Country 12345
Contact this candidate