KATHLEEN DELAGARZA

CUSTOMER SERVICE REPRESENTATIVE

B I L L I N G, S A L E S, R E T E N T I O N, T R O U B L E S H O O T I N G PROF I L E

Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas and also obey company

protocol.

CONTACT

210-***-****

adkl4g@r.postjobfree.com

410 Stonewall St Rear

San Antonio, Tx. 78214

SKI L LS

CSG

BILLING

EDUCATION ON BILLING MICROSOFT OUTLOOK

SALES

RETENTION

EXP ERI ENCE

WIDE OPEN WEST CABLE LLC

JULY 2003 - NOV.2008 COLORADO SPRINGS, CO.

RETENTION AND SALES CSR- took inbound disconnects listened to fix any issues to retain customer (discount,tech call, active empathy,upgrade equipment add LOB Representative of the year for 3 consecutive years Time Warner Cable,Internet,Phone

OCT.2010 - AUG. 2015 COLORADO SPRINGS, CO.

Inbound tier 1 -billing,sales, active listening troubleshooting tv, rebooting modem using all software to determine if outage, roll truck, reboot receivers send signals, equipment hierarchy,involved digital upgrade from analog,first take down with cbs,

Dish Network

MAY 2019 - MAY2020 DENVER,COLORADO

Retention inbound agent- saved customer from disconnecting .active listening and hearing,fixing billing, technical issues educating on apps,dvr, upgrade equipment for another 2 year commitment . kept up on the industry and what is new what works and how putting things in layman terms for customer

,,building outstanding rapport

EDUCAT ION

St. Phillips College

JAN 1995 -AUG 1995

general studies GPA 3.8

Pikes Peak Community College

JAN 2009- MAY 2010

Certified Dental Assistant Phi Beta Kappa member for top grades

HOBBI ES

Travel Film Baking Reading

Marketing

Assistant Rufus

Stewart

EXECUTIVE SUMMARY:

I am a marketing

professional with a

passion for branding,

public relations, and

events. I am a strong

team player and have

exceptional

organizational skills.

ACADEMIC

BACKGROUND:

COLLEGE OF BUSINESS AND

MARKETING

Major in Digital Marketing

(Media & Branding)

2010-2014

Dean's Lister, 2012-2013

Student Affairs Secretary

Member of the Science Club

Football Team Quarterback

CRUSOE HIGH SCHOOL

Class Valedictorian

2005 to 2009

Class President, 2007-2008

Student Council Treasurer,

2005-2006

Captain of the Soccer Team

Member of the Crusoe High

School Theater Club

CONTACT ME: Home: 123-***-****

Cell: 123-***-****

adkl4g@r.postjobfree.com

PROFESSIONAL

HISTORY:

SOCIAL MEDIA COORDINATOR

Lime & Ice Creatives

May 2016 - June 2020

Set goals and planned online

branding initiatives

Developed and managed online content

Incorporated SEO strategies and generated web traffic MARKETING ASSISTANT

Toast and Poach Inc.

April 2014 - April 2016

Created and published relevant, quality content for social media channels

Designed strong visuals for

business cards and flyers

Assisted in PR events

AREAS OF EXPERTISE:

Content creation

Graphic design

Social media management

Partner relations

Events planning

Press releases and other marketing collaterals

www.reallygreatsite.com

123 Anywhere Street, Any City, State, Country 12345 Marketing

Assistant

Rufus

Stewa

rt

EXECUTIVE SUMMARY:

I am a marketing

professional with a

passion for branding,

public relations, and

events. I am a strong

team player and have

exceptional

organizational skills.

ACADEMIC

BACKGROUND:

COLLEGE OF BUSINESS AND

MARKETING

Major in Digital Marketing

(Media & Branding)

2010-2014

Dean's Lister, 2012-2013

Student Affairs Secretary

Member of the Science Club

Football Team Quarterback

CRUSOE HIGH SCHOOL

Class Valedictorian

2005 to 2009

Class President, 2007-2008

Student Council Treasurer,

2005-2006

Captain of the Soccer Team

Member of the Crusoe High

School Theater Club

CONTACT ME: Home: 123-***-****

Cell: 123-***-****

adkl4g@r.postjobfree.com

PROFESSIONAL

HISTORY:

SOCIAL MEDIA COORDINATOR

Lime & Ice Creatives

May 2016 - June 2020

Set goals and planned online

branding initiatives

Developed and managed online content

Incorporated SEO strategies and generated web traffic MARKETING ASSISTANT

Toast and Poach Inc.

April 2014 - April 2016

Created and published relevant, quality content for social media channels

Designed strong visuals for

business cards and flyers

Assisted in PR events

AREAS OF EXPERTISE:

Content creation

Graphic design

Social media management

Partner relations

Events planning

Press releases and other marketing collaterals

www.reallygreatsite.com

123 Anywhere Street, Any City, State, Country 12345 KATHLEEN DELAGARZA

Customer Service Representaive

Sales,Retention,Billing,Troubleshooting

MORE ABOUT ME

I have worked in the Cable industry for over tens years.I love itI feel accomplished when I fix a billing issue or educate on all the new technology that cable industry has to offer. Proficient in Csg and other software needed in the industry .

CONTACT DETAILS

Phone: 210-***-****

adkl4g@r.postjobfree.com

410 Stonewall St. Rear

San Antonio, Tx. 78214

AWARDS & RECOGNITION

Representative of the Year 3 years in a row at Wide Open West. Top 10 Percent for 2011-2014 top Quality Assurance calls at Time Warner Cable

Phi Beta Kappa at Pike Peak Community College

SKILLS AND ABILITIES

Patient

Good communication skills

Reliable and professional

Organized

Good listening skills

Team player

Dedicated

Fast learner

Motivated EMPLW

VIRGIN MOBILE -CSR BILLING ACTIVATION

Feb 2002 - June 2002 Colorado Springs, Co.

Activated accounts, Educated billing and how to reboot phone etc worked for 1st portability team

San Dias High School

Graduated Class of 2008

Honor Roll

President and Founder, Communications Club

Student Council President

Debate Team Vice Pres

Part of the Varsity Soccer Team and Rugby Team

PREVIOUS EDUCATION

University of El Dorado

Bachelor of Arts, Major in Communication

Social Media and SEO Consultant for University of El Dorado's Student Marketing Organization

President of the Dorado Communication in Business Organization San Dias High School

Graduated Class of 2008

Honor Roll

President and Founder, Communications Club

Student Council President

Debate Team Vice President

Part of the Varsity Soccer Team and Rugby Team

Marketing

Assistant

Rufus

Stewa

rt

EXECUTIVE SUMMARY:

I am a marketing

professional with a

passion for branding,

public relations, and

events. I am a strong

team player and have

exceptional

organizational skills.

ACADEMIC

BACKGROUND:

COLLEGE OF BUSINESS AND

MARKETING

Major in Digital Marketing

(Media & Branding)

2010-2014

Dean's Lister, 2012-2013

Student Affairs Secretary

Member of the Science Club

Football Team Quarterback

CRUSOE HIGH SCHOOL

Class Valedictorian

2005 to 2009

Class President, 2007-2008

Student Council Treasurer,

2005-2006

Captain of the Soccer Team

Member of the Crusoe High

School Theater Club

CONTACT ME: Home: 123-***-****

Cell: 123-***-****

adkl4g@r.postjobfree.com

PROFESSIONAL

HISTORY:

SOCIAL MEDIA COORDINATOR

Lime & Ice Creatives

May 2016 - June 2020

Set goals and planned online

branding initiatives

Developed and managed online content

Incorporated SEO strategies and generated web traffic MARKETING ASSISTANT

Toast and Poach Inc.

April 2014 - April 2016

Created and published relevant, quality content for social media channels

Designed strong visuals for

business cards and flyers

Assisted in PR events

AREAS OF EXPERTISE:

Content creation

Graphic design

Social media management

Partner relations

Events planning

Press releases and other marketing collaterals

www.reallygreatsite.com

123 Anywhere Street, Any City, State, Country 12345

Contact this candidate