RICK A. DORSHORST

adkl37@r.postjobfree.com 262-***-**** Waukesha, WI 53188

LEARNING & DEVELOPMENT PROFESSIONAL

SALES TRAINING TECHNICAL TRAINING CUSTOMER SERVICE LEADERSHIP DEVELOPMENT

10+ Years of Corporate Training and Coaching Experience

Learning strategist who turns training programs into a growth engine and differentiator in the marketplace. Delivers training solutions that promote employee performance and engagement. Leverages inherent relatability to connect with people from all backgrounds. Experienced in sales, management, and marketing.

Industry Experience: Consumer Electronics • Retail • Telecommunications • Healthcare • Business Services

Group & Individual Training • Learning Management Systems • Product Training • Presentation Skills

Content & Materials Development • eLearning • Communication Skills • Microsoft Office (Word, Excel, PowerPoint)

PROFESSIONAL EXPERIENCE

Hope In a Bottle - Owner June 2018 –Present

Zilis, LLC. - REGIONAL AMBASSADOR

Zilis provides complete endocannabinoid system support, driving Zilis to become the fastest growing hemp-derived CBD company in the United States. This success comes directly from the positive exchanges that our Ambassadors have with everyday people. Zilis is a unique hybrid, a social marketing company whose only advertising comes through word-of-mouth sharing by our nationally distributed workforce of Independent Ambassadors and retail customers.

Sales Performance. Earned Rank of Regional Ambassador and earned a free jeep by November 2018.

Sales Training. Provides team members with deeper understanding of products and compensation plan. Trains team on personal development and how to connect with customers to build the optimal team.

Premium Retail Services November 2019 – Present

RETAIL SPECIALIST

Ensure Premium’s client brands stand out by driving product availability. Executes retail merchandising activities in several retail locations keeping customers connected with the brands they are accustomed to.

Business Consulting. Job performance rated 4.35 Stars out of 5.

Winning Behaviors. Volunteered to increase hours during Covid – 19 pandemic.

American Tire Distributors (ATD) • Milwaukee, WI Aug 2018 – Oct 2019

TRAINING SPECIALIST

Equipped associates of 150 corporate accounts with the skills and knowledge to increase ATD tire sales. Traveled throughout WI/IL territory to make learning and customer service a competitive advantage.

Sales Performance. Strengthened sales outcomes through individual and group training: Avis accounts in Chicago and Franklin Park, IL grew from 3,600 units to 5,699 units in 2019; Hertz accounts in Des Plaines, IL and Milwaukee, WI grew from zero units to 2,480 in six months.

Winning Behaviors. Inspired a renewed focus on excellence across accounts; facilitated customer service skills training that transformed retailer behaviors toward consumers.

Sales Training. Provided account associates with deeper and richer skills to connect with customers; conducted Professional Selling Skills® (PSS) to convey the value of ATD products and close the deal.

Technical Training. Enabled account associates to navigate ATD web portal; ensured understanding of ordering procedures and available programs.

Business Consulting. Developed the retailing capabilities of accounts by conducting presentations and recommending demand generation strategies including tent sales, contests, and incentive programs.

The QTI Group • Waukesha, WI Sept 2017 – Mar 2018

SALES & CLIENT DEVELOPMENT MANAGER, Feb 2018 – Mar 2018

RECRUITER, Sept 2017 – Feb 2018

Brought on board as a recruiter and subsequently promoted to generate new business in the Milwaukee market where the company was little known compared to larger competitors.

Talent Recruitment. Identified and recruited high-quality candidates and coached them on interviewing skills; placed 10 candidates in 2 months.

Business Development. Brought in 4 new accounts in 2 months by creating a referral base, identifying high-potential prospects, delivering sales presentations, and building effective relationships.

Charter Communications • Waukesha, WI Aug 2013 – Aug 2018

SALES FACILITATOR

Established and delivered multi-platform training programs for the Sales and Retention department. Used training formats including Instructor Led Training, eModules, webinars, job aids, and training manuals.

Training Program Delivery. Executed training on products, sales, soft skills, retention skills, procedures, policies, practices, and billing system programs.

Leadership Development. Trained business leaders on change management with employees during transition to Spectrum.

Learning Needs Assessment. Developed a Return to Work Assessment that gauged an agent’s readiness to return to work after an extended absence.

Training Effectiveness. Scored 4.7 out of 5 on the L1 Kirkpatrick Model, the worldwide standard of evaluating the effectiveness of training programs.

Volt Workforce Solutions • Brookfield, WI June 2012 – Aug 2013

BUSINESS DEVELOPMENT MANAGER

Built brand awareness to develop new B2B accounts and close sales for this small staffing firms.

Sales Accomplishments. Exceeded quota by 10% within first five months by landing new accounts.

U.S. Cellular Corporation, Inc. • Waukesha, WI Mar 2004 – Nov 2011

PRODUCT MARKETING MANAGER, Sept 2006 – Nov 2011

Strengthened revenue growth by guiding sales, marketing, and customer care organizations to understand how to talk about products and help customers use them. Participated in Marketing department’s Product Group to provide regional guidance on product marketing programs and launch plans.

Technical Training. Developed and implemented classroom style “Data Hands-on Training” for agents, call centers, and retail and direct channels, enabling them to be “best in class” sales associates.

Customer Training. Created “Device Workshops” in three territories (WI, IA, NE) to increase customer knowledge and satisfaction after purchasing smart phones.

Record-breaking Sales. Achieved company record of 15,000+ prepaid activations in one quarter.

BUSINESS DEVELOPMENT MANAGER, Mar 2004 – Sept 2006

Propelled business to business sales through retail and agent distribution channels in Wisconsin.

Learning and Development. Collaborated with Learning and Development Department to design and facilitate classes for the Small Business Initiative launch for 500+ retail associates in Wisconsin.

Performance Improvement. Grew customer satisfaction score to 109% and market levels to 111% by identifying knowledge gaps and executing training programs to certify agents.

Sprint Nextel Corporation • Waukesha, WI Aug 1999 – Mar 2004

AREA SALES MANAGER, Oct 2001 – Mar 2004

INDIRECT ACCOUNT EXECUTIVE, Aug 1999 – Oct 2001

Built relationships with Big Box retailers including Best Buy and TSR Wireless to market and sell cellular services. Promoted to lead and manage store managers and their teams.

Sales Leadership. Initiated a cross-disciplinary approach to retail store operations that improved associate sales, built a cohesive team, reduced employee turnover, and saved thousands of dollars in costs.

Team Sales. Achieved overall 23% revenue increase from 2001 to 2004.

Personal Sales. Achieved consistent #1 national sales ranking. Elevated sales by 40% during tenure.

EAR, NOSE AND THROAT TREATMENT CENTER • Brookfield, WI

AUDIOLOGIST

Generated referrals and presented healthcare seminars to medical professionals and consumers.

Sales Growth. Exceeded the state average of hearing aid sales by $70K+ annually for 3 consecutive years.

EDUCATION

Master of Science, Audiology, UNIVERSITY OF WISCONSIN – Stevens Point, WI

Bachelor of Science, Communicative Disorders, Education Minor, UNIVERSITY OF WISCONSIN – Stevens Point, WI

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