Office Assistant Manager
Resume:
Pg. *
Judith LeAnn Rigsby
Broken Arrow, Ok 74011
Cell 918-***-****
***********@***.***
Career Objective
To use my skills in formulating collection procedures, job placement, supervision/ leadership skills in a call center/ collections firm requiring an individual with a high degree of customer relations, organizational, and problem solving skills.
Summary of Qualifications
Heavy experience collections, expense control, streamlining operations, Strategic planning to generate a high income potential in a fast paced call center collection environment.
Professional Experience
Noble Financial Solutions (2011 to 2019)
Tulsa, OK
Relationship Manager
During my employment with Noble I created relationships with consumers.
Accounts were 3rd party, met consumers needs as well as companies.
Accounts were resolved, my goals were attained 55% of my file.
Strategically fulfilled needs of companies financial needs 500k – plus.
2 years of my employment was to only help consumers find work, shelter, food, and medical as needed.
Excelled in different phases of the company.
LeAnn Rigsby Pg. 2
Dish Network (3/2010 to 11/2010)
Tulsa, OK.
Collections Specialist / Customer Service Representative
Collections on existing accounts, past due, and accounts closed down with past due balances.
Assisted satellite customers with dealer activations, all customer service calls, and technical support.
Dr John Keveney (2006 to 2011)
Tulsa, Ok.
Volunteer Position/ Assistant Manager
Assisted in collecting past due accounts and developing a no balance system or minimal balance to drive revenue.
Worked with the manager making collection calls daily to existing customer’s with past due balances not covered by insurance.
Scheduled patient appointments, checked patients in/ out collected customer payments.
Assisted with accreditation and federal guidelines.
Career Point Institute (2006 to 2008)
Tulsa, OK.
Career Placement Director/ Externship Coordinator/
Collections
Coordinated with businesses and organizations to place graduating students and provide career placement services.
Collected on all past due balances on students who are currently attending school, students on externship sites, and all past due accounts.
Renewed and developed contacts, directed public service campaigns.
Supervised and developed faculty.
Created and implemented a career placement class, along with marketing/ sales strategies to grow closed contracts to 94%.
Raised site numbers from 80 to 200+ within the first three months.
Grew placement rate of students from 79% to 98% for legal areas.
LeAnn Rigsby Pg. 3
Decision One (2003 to 2005)
Tulsa, OK.
Collections/ Technical Support Team Leader
Lead a technical team in collections, selling all cellular technology services for Sprint for Sprint as well as identifying and resolving any cellular and 3G internet issues.
Developed new hire training procedures.
Raised average to 89% in up-sell numbers.
Wright Business School (2002 to 2003)
Tulsa, OK.
Department Head- Medical Program/ Collections
Directed all department functions including all collections, coordinating curriculum, ordering equipment, supplies and providing supervision/ training of the faculty.
Coordinated with the VP to ensure program met OSHA compliance.
Assisted with establishment of new site and marketing of new program and school.
Created new hiring process from staffing placement.
Career Point Institute (2001 to 2003)
Tulsa, OK.
Externship Coordinator/ Instructor/
Internal/ External Collector
Improved external/ internal collections on past due student loans by 50%.
Coordinated with business owner/ managers and placement Director to match graduating students and to ensure compliance with business guidelines, clinics and school curriculum.
Grew program from 4 extern sites to 100+ with a hiring rate increase from 6% to 93%.
LeAnn Rigsby Pg. 4
Hillcrest Medical Group/ (1992 to 2003)
Utica Park Clinic
Broken Arrow, Ok.
Lab Technician/ Office Assistant- Collections
Performed a wide range of testing procedures on pediatric through geriatric patients and assisted physicians in interpreting results.
Maintained collections and provided outstanding balances to the director, and to the doctor’s.
Kept inventory and crash cart adhering to strict guidelines.
Documented all records in OSHA and COLA compliance.
Cross-trained in X-rays, EKG’s and Holter Monitors.
Locust Grove Funeral Home (1990 to 1992)
Locust Grove, OK.
Director of operations
Directed operations including coordinating family plans, collections.
Sold products and services with accountability of ensuring OSHA compliance.
Education:
Dallas School of Mortuary science
Dallas, TX
Associates Degree in Science- Mortuary Science
Tulsa Community College,
Tulsa OK.
Business, Economy and Biology coursework (80 hours)
References Available Upon Request
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