Executive Assistant Manager

Linda Huynh

San Francisco, CA

( 415-***-**** * L. ********@*****.***

www.linkedin.com/in/linda-huynh-0128

Business Operations Manager Project Manager Operations Support & Strategist

Versatile, dedicated Office and Operations Manager respected for 15 years of experience providing exceptional office support and ensuring projects are completed on time and with extreme confidentiality for industry leaders, including Disney Worldwide Services. Proven track record of performing exceedingly accurate scheduling, reception, meeting planning, accounting, data entry and document preparation while creating a warm, welcoming environment for clients. Known as a motivational, influential leader and collaborator who guides team members in striving in fast-paced environments while performing regular and recurring duties simultaneously with minimal to no supervision. Out-of-the-box thinker committed to making continuous improvements in administrative functions, business operations, and records management to achieve organizational goals.

Core Competencies

Strategic Planning & Execution

Accounts Receivable & Payable

Business Development

Event & Project Management

Client & Vendor Relations

Cross-functional Collaboration

Bookkeeping

Logistic Administration

Team Training and Recruitment

Document Management

Project Coordination

Team Leadership

Personal Skills

Time Management

Dependable

Research & Analytics

Team Player

Organized

Verbal & Written Communication

Teamwork

Adaptable

Technical & Computer Literacy

Motivation

Critical Thinker

Problem Solver

Customer Service Skills

Flexible

Initiative and Enterprise

Professional Experience

DISNEY WORLDWIDE SERVICES INC. SAN FRANCISCO, CA LETTERMAN DIGITAL ARTS CENTER 6/2015 - PRESENT

Workplace Office Services Coordinator

Oversee projects and events, including logistics, agenda planning, approvals, meetings, coordination, RSVP collection, badge access, onsite registration, and insurance certificate.

Responsible for daily operations management of diversified secretarial and administrative duties for the department and team including calendar management ensuring their time is used efficiently and effectively, appointment scheduling, manage and update digital and physical filing systems, scanning and copying documents, ordering and maintaining office supplies, handle multiple reception lines, process invoices and reconcile expense reports, processing forms, data entry, preparing conference room, taking meeting minutes, distribute documents/materials, logistical arrangements, catering, drafting correspondence, attend quarterly tenant meetings.

Commended by the manager for efficiently handling a large and disparate list of services, including event management and coordination, snack and refreshment service initiative, schedule company equipment maintenance and repairs, furniture request, work ticket assessment, assignment and follow-up, recycling depot and ergonomic lab oversight, responsible for creating and maintaining personal and confidential information and documentation for employees including scheduling and tracking of ergonomic files, set up and other general needs.

Quickly earned a reputation for serving as an integral role in establishing both internal and external communications as a liaison interfacing at the management level representing management with Skywalker Properties Inc. in charge of building operations, campus facilities team, campus security, Disney tenants and clients, liaising between departments, Lucasfilm and Industrial Light & Magic.

Recognized for cultivating strong relationships with vendors and contractors while providing site walkthrough to offsite employees, corporate visits and affiliates, clients, tenants, and vendors.

Aid Human Resources in scheduling and administering onboard workplace services training to include company, department, and campus information, inform new hires of the policies and procedures to ensure they have the tools needed to navigate the campus and are equipped with the detailed knowledge to succeed. Respond to employee questions, and general administrative support to HR and internal teams. Manage the inventory, distribution and collection of security badges, office, and furniture keys for on an off boarding. Set up, deactivate, and approve special access to highly restricted areas and handle badge issues.

Assist in managing the In-House Shipping and Receiving Department Team.

Led efforts to enhance security operations by taking charge of security communications and approvals, providing exceptional security logistics when handling visitor registration, new hire accounts, delegates, security badge access for VIP arrivals and routes. Asist the global Director of Security on the site-specific Emergency Preparedness Plan orientation and set up security approvals, training, concerns, and meeting schedule.

Facilitated improved productivity while performing office support functions for the department. Delivered exceptional coordination and project management by collaborating with the Facilities Operations Manager to ensure smooth delivery of workstation equipment and gear for employee workstation set up, handle communications for weekly relocation or move process tasks and pre-move walkthroughs, including relocation of various departments and disciplines during shows and projects, and working with Skywalker Properties building engineers, and workplace teams- Director of Security, Executives, Telecom, IT, Facilities Technicians, Info Sys, Media System Engineers and department coordinators.

Efficiently utilized computer software systems, encompassing AutoCAD and Archibus to control database and mapping for San Francisco and Vancouver.

SHETLER & WHELAN SECURITY SERVICES SAN FRANCISCO, CA LETTERMAN DIGITAL ARTS CENTER 7/2011- 6/2015

Lead Officer

Recruited to assist with the security operations center training at the Letterman Digital Arts Center and Skywalker Ranch Fire Department for in-depth knowledge in public and private safety operations.

Served as the key contact for headship and mentorship of officers while overseeing the accomplishment of key functions, including reviewing, and signing off on training post orders and aiding management and supervisors with scenario training programs and created performance metrics & evaluations to gauge workforce productivity.

Directed security operations, supervising a staff of 10 employees (events, training, reports).

Ensured a timely response and resolution to emergency events by responding to service calls and complaints, monitoring the in-house emergency telephone and alarm system, and delegating tasks to officers.

Built vital and lasting relationships within the community when contacting and cooperating with law enforcement agencies in matters relating to the apprehension of offenders and the investigation of offenses.

Improved workplace safety scores by ensuring that assigned staff performed duties and responsibilities safely and prudently, not exposing them or others to unnecessary harm or risk of on-the-job injury.

GOLDEN GATE GUNS INC. SAN BRUNO, CALIFORNIA 11/2009 - 11/2010

Business Operations Manager

Served as a business operations manager responsible for leading office operations and ensuring efficient office workflow. Managed team members to sustain positive business relations by expertly securing new dealer accounts, vendors, and distributors.

Developed and implemented office administration strategies to meet organizational objectives.

Increase professional and technical knowledge by attending educational workshops, reviewing industry publications, and networking in professional organizations to align the company’s mission and vision.

Conducted and led weekly office staff meetings to maintain consistent communication.

Increased sales by applying enhanced sales strategies based on industry trends and participating in various business conventions and conferences throughout the year.

Ensured 100% accuracy and confidentiality when processing dealer records of sales into the database of the Bureau of Alcohol, Tobacco, Firearms, and Explosives and oversee documentation and updates of firearm information in the state acquisition and disposition log.

Achieved a perfect audit score by closely coordinating with the California Department of Justice and Bureau of Alcohol, Tobacco, Firearms and Explosives in performing in-store firearm and annual audit.

Improved customer service scores by working with customers to determine areas for improvement and boost customer satisfaction and needs.

Built a staff of top talent with a focus on customer service and productivity by hiring, managing, and coaching the Sales Team and educating them on company values and culture.

Guaranteed customer satisfaction and loyalty by keenly monitoring inventory, order merchandise, and office supplies to retain sufficient stock.

Additional Experience

HIGH BRIDGE ARMS INC. SAN FRANCISCO, CA 10/2005 TO 11/2009

Business Operations Manager

LAW OFFICES OF CHARLES B. SMITH SAN MATEO, CA

Law Clerk Intern

Technical Skills

Google Suite, Microsoft Office, and Outlook Applications, Zendesk, WorkSpeed, SAP, Splan, FileMaker Pro, AutoCAD, Archibus, Skype, Zoom, BlueJeans.

Education

California State University East Bay, Hayward, CA

Bachelor of Science- Criminal Justice Administration

Skyline College, San Bruno, CA

Associate of Arts in Administration of Justice

Projects and Community engagement

DISNEY WORLDWIDE SERVICES INC. LUCASFILM AND INDUSTRIAL LIGHT & MAGIC

2015 – Present

Annual Trivia Night Fundraiser Assisted in organizing the annual fundraiser to help local charities in the Bay Area.

Sidewalk Chalk Festival Participated in event organization and logistics to facilitate annual team-building exercise.

Thanksgiving Turkey Giveaway and Donation Collaborated with cross-functional team members to support a holiday tradition of giving.

Oscar/Award Celebration Aided in event preparation to support and celebrate professional relationships, achievements, and milestones.

Movie Premiere Screening Contributed to large-scale event coordination, ensuring alignment with established budgets and timelines.

Movie Production Giveaway Supported planning and execution for major initiatives tied to marketing, revenue, and public relations interests.

Saturday Movie Screening Promoted weekly event aimed at increasing employee engagement, satisfaction, and teambuilding.

Star Wars Charity Flash Sales Managed and handled event logistics and execution while promoting company products.

2018 – Present

Healthy Snack Program Initiative Worked with key partners, teams, and vendors to procure and maintain a selection of healthy snacks on-site.

Gay Pride Parade Event Volunteer

2019 – Present

Swords to Plowshares Engage with veterans while prepping meals as a community outreach to our neighbors.

Rise Against Hunger Meal Packer

Member Diversity and Inclusion Steering Committee (DISCo) Event Volunteer

SAN FRANCISCO ENTERTAINMENT COMMISSIONER STEVEN LEE

2000–Present

Event Coordinator Nihonmachi Street Fair Benefit, Chinese Railroad Worker Memorial Project, Toys for Tots, Community Youth Center, Roger Royce Foundation for the Leukemia Lymphoma Society, Rose Pak Memorial Scholarship

Detailed References Available on Request

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