Store Manager Assistant

**** ****** ***** ******** (Claire) Ramos 850-***-****

Eglin AFB, FL 32542 LinkedIn: Clarizza Ramos ****.*******@*****.***

Objective

I hope to obtain employment within your business. I look forward to acquiring new skills, as well as utilizing those I already possess, to best fulfill the position. I will do all I can to provide a positive experience for those we serve, our visitors, and associates. I will always strive to best represent my colleagues, workplace, and professional standards.

Education

●Crestview Senior High School Crestview, FL- Graduated June, 2009

High school diploma

●Northwest Florida State College Niceville, FL- Fall 2009 to May 2011

Associate of Arts Degree- Focus on English Education

●Florida State University Tallahassee, FL- Fall 2011 to December 2013

Bachelor’s Degree- Major in English Literature, Minor in Education

Other: University of Phoenix Online- Fall 2013 Single course for FSU degree program

_ Employment History

●Ulta - Beauty Advisor - Jan. 2021-Present

The Beauty Advisor is under direct supervision of store management. This individual is responsible for providing an exceptional experience for all ULTA guests by engaging each guest to determine their individual needs, keeping fixtures fully stocked with merchandise, maintaining overall store cleanliness and completing tasks as assigned. PRINCIPAL DUTIES AND RESPONSIBILITIES: Makes eye contact, smiles, and promptly acknowledges and greets each guest entering the store, or guests within close proximity while moving throughout the store. Offers friendly, knowledgeable and courteous service. Understands that guest service is the top priority and ceases performing tasks when guests are present and in need of assistance. Determines each guest’s needs and answers questions concerning products and services. If necessary, partners with management to ensure the guest’s needs are met. While serving guests, recommends additional and complementary products and/or services based on information provided by the guest or items already selected for purchase. Informs guests of current promotions, events and services within the store. Is able to serve multiple guests at one time while maintaining composure during busy or peak selling times. Contributes to the store’s overall sales, conversion goals, and meets or exceeds individual goals. Helps to eliminate and/or reduce potential theft of product by providing exceptional guest service and maintaining awareness while on the sales floor. Courteously handles sales, refunds and exchanges. Ensures that the correct price, tax and/or discount are applied correctly to each sale. Ensures all resets and planograms are executed as directed. Sets up advertising displays or arranges merchandise to highlight sales and promotional events. In between serving guests, ensures the store is replenished throughout the day and merchandises all products to company standards on shelves and tables. Participates in physical inventory preparation, execution and follow-up. Executes receipt of shipment truck within company guidelines. Executes other operational tasks as directed by management. Responsible for overall store cleanliness including restrooms, cashwrap, backroom and sales floor. Takes the initiative to stay informed regarding new or existing products is knowledgeable about their ingredients and benefits to better serve guests. 25hrs/wk

●Lowe’s - Internet Fulfillment- Dec. 2020 to Jan. 2021

The primary function of the Internet Fulfillment Associate is monitoring alerts/queues of customer orders, ensuring orders are picked, packaged securely, distributed to the correct location, processing and finalizing paperwork, and closing out the transaction. Conducts weekly audits of customer orders and downstocks merchandise as needed throughout shifts. Responsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise. Also responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate. Other duties as assigned. Job requires physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. 20-40hrs/wk

●US Military, NAVSOLEOD – Front Desk Clerk - April 2020 – Nov. 2020

Ensures security and privacy of all guests is maintained at all times. Must possess a welcoming manner and positive attitude, demonstrate effective communication skills. Provides assistance in handling customer complaints, involving management as necessary. Utilizes the Property Management System (PMS) to access the guest information. Uses ONITY machine for key management and door maintenance. Verifies registration information. Provides guests with their room key or card. Receives requests and processes reservations within established guidelines. When rooms are not available, provides certificate of non-availability (CNA) and/or alternative lodging in the area. Registers and assigns rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations. Responsible for inventorying all keys and any supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat. May be required to run and print various reports form the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports. Answers phones and transfers calls to appropriate individuals and replies to guest questions. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required. Coordinates with military leadership. Performs other related duties as assigned. 40hrs/wk

●Optavia - Health Coach- February 2019 – Present

Completes health assessments with prospective clients to assess needs, chooses appropriate health plan, coaches on success tips and building health habits, performs weekly check in calls, manages orders, tracks client progress. Meets client needs and answers questions, provides literature. Certified by OPTAVIA in partnership with The MacDonald Center for Obesity Prevention and Education (C.O.P.E.) in the M. Louise Fitzpatrick College of Nursing at Villanova University. Health coaching focused on nutrition & weight management, as well as healthy minds and bodies. 5-30hrs/wk

●Florida Office of Financial Regulation – Recruiting Coordinator - Jan. 2019 - Jan. 2020

(Senior Management Analyst II, Government Analyst II)

Created policies and procedures for all steps of the hiring process. Trained management on hiring protocol. Initiates job posting. Writes/Edits position descriptions, qualifying questions, and interview questions. Vets candidate resumes and applications. Recommends candidates for interview. Supervises interviews conducted by management. Assesses departmental needs. Monitors employee satisfaction, retention, etc. Tracks agency vacancies and makes reports to managers and Executive Direction. 40hrs/wk

●Rue 21 - Assistant Store Manager - November 2018 - December 2018

Provides managerial, operational, and financial support to Store Manager. Drives and maximizes store sales, controls and minimizes shrink, and controls payroll within budget to achieve store goals. Executes company directives for merchandise placement, visual displays, and signage as well as maintain company standards for cleanliness and organization within a store. Ensures compliance with all company policies and procedures, and follow all safety standards to ensure a safe work and shopping environment. Demonstrates exceptional customer service. Supports the Store Manager in driving associates to execute their job duties, provide exceptional customer service, and offer positive resolutions to challenges and complaints from customers, Achieves accuracy in executing markdowns, shipping, receiving, and cash control- Help recruit, train, develop, and retain qualified associates to ensure staffing needs are consistently met. Participates in the performance counseling of associates. Other duties as assigned. 40hrs/wk

●Apex Management Group- HR Recruiting Coordinator- July 2018- October 2018

Follows up on candidate applications, schedules interviews, administers background checks, employee paperwork, and new hire on-boarding. Additionally provides support to office staff. 40hrs/wk

●Byrd Regional Hospital- ER Admitting Specialist- March 2018- May 17, 2018

Registers ER patients, collects and verifies insurance and payments, provides personal and financial counseling services and gathers patient information for in-patients, out-patients and emergency room patients in the functional areas of admissions, discharges, payment planning insurance verification and emergency room treatment records. Uses databases and programs to input new patients and patients waiting, as well as managing patient rooms. The ER Admitting Specialist serves as the hospital's phone operator, taking internal and external calls and doing all overhead pages. The ER Admitting Specialist will register ALL patients after Main Admitting closes each day. 40hrs/wk

●Stage- Visual Manager -Dec. 31, 2017 to March 2018 (Previously Assistant Store Manager – Nov. 2017)

OBJECTIVE: To ensure execution of corporate visual and merchandising directives, review and understand all corporate directives, including weekly planners, monthly visual merchandising instructions, buyer updates, and quarterly floor plans. Must be knowledgeable of all visual elements and merchandise fixtures. Assist store management with special projects, floor moves, special events, corporate requests, and train associates on presentation standards.

KEY RESPONSIBILITIES:

• Implement all major floor moves in quarterly floor plans. Assist store team in maintaining flows and adjacencies throughout the quarter. Ensure strong impacts of all merchandise and vendor intensifications.

• Execute all Visual Merchandising Instructions Updates and Buyer Updates.

• Execute all seasonal or promotional sets and outposts.

• Assist store manager with implementing Weekly Management Planner and Weekly Cosmetics planner. Execute daily actionable items pertaining to Visual.

• Assist store team with processing new merchandise receipts.

• Ensure store team maintains presentation standards, including merchandising, wallscaping, signing, vendor impacts, and fixturing. Partner with store manager to train all associates on presentation standards.

• Maintain all visual elements (signs, mannequins, collateral, door signs, banners, etc.) throughout the store, including walls, tables, floors and windows. Ensure proper storage and organization of all visual elements when not in use.

• Assist store manager with sales event set-up during major promotional events.

• Participate in planning, set-up, and take-down of all special events.

• Partners with store manager to implement all Divisional Corporate requests.

• Maintain open lines of communication with Regional Presentation Coordinator. Ensures store manager is aware of all dialogues with the PC.

SKILLS PREFERRED:

• Excellent communication and interpersonal skills.

• Retail experience.

• Good display and merchandising skills. 40hrs/wk

(Assistant Store Manager)

Assists Store Manager in meeting goals in:

CUSTOMER SERVICE/ SALESMANSHIP:

• Ensure that all Customers are greeted in a prompt and friendly manner.

• Ensure that all Customer phone calls are handled in a courteous & helpful manner.

• Ensure that all associates are provided with merchandise information & effective salesmanship techniques.

• Inform Customers of advertised and promotional events to increase sales volume.

• Use merchandise knowledge to increase units per transaction.

• Solicit new accounts and promote Premium Rewards Program.

PERSONNEL:

• Assist in the preparation and delivery of performance evaluations.

• Assist in the utilization of company training programs.

• Assist in addressing poor performance & administering the counseling process as necessary.

MERCHANDISING:

• Direct and ensure compliance with current VMi floor plans

• Direct seasonal outposts set-up.

• Direct and ensure accuracy of sales event set-up.

• Ensure compliance with signing guidelines.

• Ensure compliance with Folded Merchandise Program.

• Ensure compliance with YES merchandise.

• Direct and ensure accuracy of clearance event set-up.

• Ensure compliance of fixture usage.

• Set and enforce standards for window and interior displays.

• Ensure stock keeping maintenance is followed (including close to open policy).

• Ensure compliance with merchandise presentation standards and departmental prototypes.

OPERATIONS:

• Ensure compliance with all S.A.S.S. procedures.

• Ensure P.C.A.s are completed in a timely, thorough, and accurate manner.

• Ensure damages are completed according to procedure and shipping deadlines.

• Ensure compliance with procedures for receiving, sorting, and processing freight.

• Ensure that company assets (register and safe funds, bank deposits, equipment, etc.) are protected.

• Ensure proper maintenance of store equipment and property.

• Ensure compliance with housekeeping standards. 40hrs/wk

●Florida Office of Financial Regulation- Administrative Assistant II - Jan. 2017 to Aug. 2017

(To the Bureau Chief of Enforcement, Consumer Finance Division)

Confidential Administrative Assistant II to the Bureau Chief of Enforcement in the Consumer Finance Division of the Florida Office of Financial Regulation. Various duties, including, but not limited to: evaluation and initiation of correspondence, memorandums and reports; prepare, type, and/or proof correspondence, reports, and legal documents using appropriate software; maintains database for Bureau of required data for performance, human resources, staffing issues, training information, etc.; reviews consumer complaints, enters into database, assigns to examiner; records retention, archival and retrieval of files and pertinent documentation; handles travel arrangements and processes vouchers; prepares materials for training and meetings; maintains calendars; schedules and coordinates meetings; acts as backup IRMAG and assistant to Director. 40hrs/wk

●Women’s Clinic of Tallahassee- Administrative Assistant, Client Advocate - Dec. 2015-Feb. 2017

(And Volunteer Coordinator)

The position entailed counseling clients, working phones, charting, and clerical work. I recorded appointment notes and gave resources and referrals as needed. I audited office documents and patient records as needed. I did inventory of our resources and maintained the office area. This job required patience, tough skin, efficiency, confidentiality, organization, sensitivity to others, an amiable disposition, teamwork, and leadership abilities. I trained incoming Client Advocates and volunteers. As an Administrative Assistant, I did Community Outreach (liaison between ODWC and anyone from associates, to donors, to clientele; assisted in planning, managing, and executing fundraisers), appeals, networking, and served as a point of contact for fundraising events and activities. I also served as the Volunteer Coordinator. Before leaving, I was co-managing our PR, to include branding, advertising, creating and maintaining social media platforms, and other marketing strategies and projects. HIPPA and OSHA compliant. 40+ hrs/wk

●Bealls Outlet- Supervisor- Oct 2016-Dec 2016, Sales Associate/Cashier- Aug. 2015-December 2016

Assists customers in a professional, friendly manner, maintains store merchandising standards and has responsibilities to open and close the store location. A supervisor upholds the company policies and procedures of the store while the Store Manager is not present. Evaluates reports in order to execute store action plans. Demonstrates operational agility based on the needs of the business. Achieves company goals for processes and programs. Develops daily/weekly/monthly action plans to ensure all Company standards are met. Effectively merchandises softlines/hardlines with or without company directive. Assesses store layout and individual inventory levels to merchandise to drive sales. Ensures proper handling of merchandise functions within the store. Able to use of all company systems including POS. Organizes, delegates, prioritizes and holds team accountable for achieving all operational goals and tasks. Models a positive customer experience. Upholds a culture that builds exceptional internal and external experiences. Builds a customer base through the company loyalty program by obtaining customer information. Effectively coach teams to achieve results. Develops a collaborative working environment. 30-40hrs/wk

●Child Care Network- Assistant Teacher- July 2015- Aug. 2015

Teachers will be responsible for establishing and maintaining a classroom environment that utilizes space, materials, routines, and guidance techniques to effectively facilitate physical, social, emotional, and intellectual development of children. Additionally teachers will enrich the classroom with appropriate teacher-made materials and exhibits of child artwork. Teachers must also maintain a clean, sanitary, attractive and well-organized classroom.

Responsibilities include, but are not limited to:

-Planning, teaching and implementing the curriculum for all children from infants through preschool children

-Providing love and quality care for the children throughout the day in order to meet their emotional and physical needs

-Planning and executing indoor and outdoor experiences appropriate to the developmental levels of the children

-Interacting with children both physically and verbally throughout the day

-Assisting children with their personal hygiene and clean up of classroom

-Serve and eat meals with the children

-Meet with parents, staff, and administration

-Attend in-service and staff development training programs

-Familiarity with state licensing requirements and CNI policies 40hrs/wk

●Sacred Heart Medical Group- Medical Office Assistant- February 2015-March 2015

Greet patients & visitors, check patients in and out in medical system & patient database, obtain necessary patient documentation. Verify and enters patients' personal & demographic information. Obtain and verify insurance authorizations/pre-certification. Complete medical record release requests and schedules/confirms patient appointments. Enter, reviews and submits charges for patient procedures and services daily. Collect co-payments and reconciles all daily reports and deposits for accuracy. Provides general office and clerical support to assigned out-patient/medical office. Clean office areas and lobby/waiting room at close of day. Knowledge & application of various hospital and safety procedures & regulations.

●Women’s Clinic of Tallahassee- Client Advocate- September 2013- September 2014

Opening/closing clinic. Greet clients & administers intake paperwork. Point of contact for clients, visitors, associates, donors, & callers. Triage. Crisis Intervention. In-person & phone counseling. Explanation/Expertise of various procedures & topics for educational purposes. Practicing client confidentiality. Writing reports. Database entry of client information & demographics. Record keeping. Scheduling. Maintain appointment calendar. Answer emails. Research. Clerical duties (e.g.- copying/faxing/scanning, filing/organization, managing supplies & inventory, etc.) Following up with clients. Referral services. Urine tests. Cleaning duties. Following/enforcing workplace, state, and health policies & standards. 40hrs/wk

●Wyndham Vacation Resorts- Child Care Attendant- May 2011 to August 2011

Meet and deal tactfully with the clients. Gather client information. Attend to the needs of any number of children of various ages in the child care center. Activities coordinator. Creating employee schedule. Managing paperwork. Filing. Maintenance of the child care facility. Limited transportation of children around the grounds. Cleaning. Allocating resources. Inspect equipment and toys for safety. Perform other related duties as required. 40hrs/wk

●AAFES- Cashier, Sales Associate- April 2011 to June 2011

Sales Associate at AAFES is tasked to be at all times courteous to all authorized customers coming in and out of the department store. He or she makes sure the customers receive high quality of service. He or she ensures all customers are attended properly by being attentive of any customer queries. A Cashier is responsible in receiving payments from the customers. He or she should also be courteous in receiving customer payments by acknowledging them. He or she must be vigilant, watchful and accurate in processing customer assets. He or she is also responsible in ensuring the security of the store assets in the cash register is safe. 25-40hrs/wk

●Forever21- Sales Associate, Cashier- Sept. 2010 to March 2011

Greets and provides excellent customer service while obtaining maximum sales results. Maintains a friendly, professional behavior at all times with customers, supervisors, and co-workers. Ensures the store maintains its excellent visual presentation. 25-40 hrs/wk

●St. Michael Parish, Eglin AFB- Assistant Youth Minister- August 2010 to October 2010

Aids Youth Minister with curriculum planning, set up, and lesson overview. Monitors students. Presents material, Coordinates with parish/church and parents, as needed. 3-5hrs/wk

●BakitWhy.com- Content Intern- Nov. 2009 to March 2010

I helped maintain the site. I did updates, spotlight features on other online communities, researched potential topics for content posts, and wrote articles.

_ Skills

●Administrative

●Analytical & Problem-Solving

●Clerical (Basic Reception duties: handling phone calls, email, filing, organization, etc.)

●Community Outreach

●Computer Literacy/Technological Proficiency

●Coordinating & Managing Events (Fundraising, Training)

●Creating Training Material and Office Resource Documents/Etc.

●Donor Retention

●Education

●Google Applications Proficient (Calendar, Docs, Drive, Gmail, Sheets)

●Intrapersonal Effectiveness/Communication

●Leadership/Management

●Marketing

●Medical Charting

●Microsoft Office & Outlook Proficient (Excel, PowerPoint, Word; Email, Calendar)

●Networking

●New Media

●Outlook

●Public Relations

●Public Speaking/Fundraising Appeals

●Research

●Resource Management

●Sales

●Social Media (Integration and Management)

●Teamwork/Team-building

●Training New Personnel

●Volunteer Coordination

●Website Creation and Management

Written Communication & Word Processing

_ Certifications

●ESOL Certified

_ Community Service/Additional Work Experience__

●Co-Coordinator for 30 Hour Famine event

●Art Camp Assistant [seasonal, one-week sessions] (4 camps, 2 years)

●Religious Education Teacher’s Aid;

- 6th/7th grade - Sept 2006 to May 2007

-8th grade- Sept. 2007 to May 2008

-High School- Sept. 2008 to May 2009, Sept. 2010-May 2011

●Religious Education Teacher, 7th grade- Sept. 2009 to May 2010

●Data Entry for CSU, an FSU RSO- Fall 2012

●Adult Core Team Member for the Our Lady Of Victory Parish Youth Group- Aug. to Dec. 2015

Achievements

●Director of Communications for the TYM youth group of St. Michael’s parish at Eglin AFB, 2009

●Website Co-Creator/Editor “ ”, 2006- 2007

●Board member and spokesperson for the Youth Committee of the inaugural ECMCYC*, 2009

●Assistant to the Director, Emerald Coast Military Catholic Youth Conference (*ECMCYC), 2010 and 2011

●President of the Florida State’s chapter of National Council of Teachers of English (FSUCTE), 2011-2012

●Produced Spring Retreat 2013 for the Catholic Student Union of Florida State University, 2013

●Co-coordinated Open Door Women’s Clinic Golf for Life Fundraiser, 2016

●Co-coordinated ODWC’s Annual Fundraising Banquet, 2016

●Created a comprehensive training program for new hire/volunteer counselors for ODWC.

●Organized and Coordinated the 2017 Annual Training Conference for the State of Florida Office of Financial Regulation Division of Consumer Finance

●Traveled with Regional Visual Manager of Stage Stores to recover stores in need, execute new changes to floor sets, and implement monthly visual merchandising update; Nov. 2017-March 2018.

Contact this candidate