Customer service representative

MYRNA GUERRA

**** ******* *** ****, ** ***** **********@*****.*** 956-***-****(Cell) 956-***-**** (Cell)

OBJECTIVE

Seeking a customer service position in an organization where I can excel my knowledge.

EDUCATION

June 2007- Present SOUTH TEXAS COLLEGE, MCALLEN, TEXAS Associate of Interdisciplinary Studies

March 1999 - October 1999 SOUTH TEXAS VO-TECH, MCALLEN TEXAS Computer Accounting Diploma

June 1994 - May 1995 UT PAN-AMERICAN, EDINBURG, TEXAS Basic Coursework

EXPERIENCE

April 2008- Present MCALLEN MEDICAL CENTER MCALLEN, TX FINANCIAL COLLECTOR

Visit patients and advise them of their financial responsibility with insurance copays, deductible and deposits. Assist cashiers with payment, assist patients with their hospital bill, and answer all phone calls regarding accounts.

December 2007-February 2007 LA UNION DEL PUEBLO ENTERO SAN JUAN, TX SOCIAL SERVICE PROVIDER

Provided social services that included filling out immigration papers, notarize letters, prepare income taxes, and translate documents to Spanish and English for a nonprofit organization.

July 2007- October 2007 INFINITY INSURANCE INC. MCALLEN, TX TRANSLATOR

Answer incoming calls from insurance representatives and assist with translation, dial clients and leave messages.

September 2006- April 2007 HELP AMERICA. MISSION REG MED CENTER, FINANCIAL COUNSELOR

Assist patients in applying for financial assistance, helped with Medicaid applications, checked online for benefits, answered phones, file, copy, and fax information.

September 2005 –September 2006 EXPRESS PERSONNEL SERVICES, MCALLEN, TX CLERICAL ASST

Customer service for various employers, processed liens and loans, data entered all loan information on system.

May 2005 - August 2005 ATTORNEY GEN. OFFICE, EDINBURG, TX CLERK – CSI ASSISTANT

Entered lien and AIWH forms cases, submitted legal forms through internet system, and assisted in reminding clients of scheduled appointments.

February 2005 - March 2005 BERT OGDEN BMW NISSAN, MCALLEN, TX ACCOUNTS PAYABLE CLERK

Posted daily payables, completed reports, filed, printed and distributed checks, performed title work on new and used vehicles.

September 2004 TO February 2005 RIO MANAGEMENT CO., MCALLEN, TX PAYROLL CLERK

Record daily time sheets, printed and distributed employee’s checks, shredded, filed, organized employee’s files, greeted and assisted employees with insurance questions or withholdings.

January 2001 - March 2004 BERT OGDEN MISSION, MISSION, TX WARRANTY ADMINISTRATOR/ SECRETARY

Entered information, trained cashiers, assisted with payroll, greeted customers, helped with annual parts inventory, closed daily invoices, printed daily reports, and balanced register.

REFERENCES

Available upon request.

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