Sales Manager

MICHAEL J. GAVIN

*******@*****.*** 201-***-****

www.linkedin.com/in/mike-gavin-newjersey Denville, NJ

VP DIRECTOR OF SALES

Innovative and energetic leader with global marketing expertise who possesses experience in wireless - wire line integration, IoT and SaaS. Skilled at defining strategic and operational objectives with senior executives and executing objectives across multifunctional and multicultural teams. Possesses excellent communications, leadership, analytical and problem-solving skills. Proven performance in delivering superior value to the business and continuously improving customer satisfaction.

KEY QUALIFICATIONS

Strategic Business Planning

Thought Leadership

Account Management

Mobility, IoT & SaaS Experience

Motivating Leader

CRM Expertise (e.g., Salesforce.com)

Complex Sales Negotiator

C-suite Engagement

Forecasting & Budgeting

Proven Leader in Sales & Operations

Organizational Transformation Leadership

Customer Satisfaction & Retention

Organization Development

5-time President’s Cabinet Winner

PROFESSIONAL EXPERIENCE

Verizon (wireless), Basking Ridge, NJ May 2000 – February 2021

Verizon Business Group - Group Vice President, July 2018 – February 2021

Led a national 44-person vertically focused enterprise sales organization responsible for driving the adoption of mobility solutions, IoT, and SaaS in the Manufacturing, CG, and Agricultural industries.

Built strategic relationships through engagement with the C-suite to improve Verizon’s position and close opportunities, leading to $300M in annual sales revenue.

Exceeded target by 113.45% in 2018, 111.52% in 2019 and 105.43% in 2020

Verizon Wireless (WBG) – Managing Director of Sales Operations, May 2015 – December 2018

Built and led Wireless Business Group Sales Operations organization. The organization is responsible for support across CRM, reporting, forecasting, budgeting, sales incentives, communications, training, customer engagement, events, programs, processes, engineering, and field support through engagements with 3,400+ clients generating over $4B in annual revenue, 500+ salespeople, and key functional teams.

Played an integral role in the 2015/2016 restructure to help shape the face of the business organization within Verizon Wireless.

Built an operations organization from 2 to 123 strong during one of the most transformational timeframes in company history.

Verizon Wireless - Associate Director of Strategic Sales, July 2008 – May 2015

Built and led an 11-person organization that provided support to Fortune 500 companies with more than 350,000 connections generating over $250M in annual revenue.

Drove connection and revenue growth while reducing customer churn and increasing profitability through efficiencies in 2008 which led to significant gains starting in 2009.

Tasked to dive deep and wide into accounts to ensure all wireless opportunities were pursued.

Exceeded targets by more than 114% while in the position.

•President’s Cabinet 2011, 2012, 2013 & 2014

•Winner’s Circle 2009 & 2010

•Quarterly Director’s Table Award Winner 6 out of 8 Quarters

MICHAEL J. GAVIN *******@*****.*** PAGE TWO

Verizon Wireless - Associate Director of Business Sales, December 2007 – July 2008

Managed a 32-person organization focused on supporting our most valued customers.

Drove the Business Sales organization to grow connections, increase revenue per sale, strengthen customer relations and identify opportunities to improve performance.

Established a training program using job aids for event preparation, sales processes, and prospecting that led to increased rep knowledge and strengthened KPI performance in 2008.

Winner’s Circle 2008.

Verizon Wireless – Global Account Manager, July 2006 – December 2007

Returned to account management to increase VZW’s voice and data penetration in the IBM account through increased partnering, identifying opportunities and improving the ongoing relationship. Leveraged internal relations to establish a “Sell Through” agreement and Executive Sponsorship.

Grew revenue 30% YOY and connections 31% YOY.

Verizon Wireless – Manager of Strategic Partnerships, September 2004 – July 2006

Managed the relationship between VZW and its two parents, Verizon Communications and Vodafone. Responsibilities consisted of strategic planning and development, creation of joint value proposition enhancements, the facilitation and support of joint account planning, program analysis, assist with the coordination for and response to joint bids and act as liaison to both organizations for problem resolution.

C-Suite and Board Level engagement across Verizon and Vodafone

Primary contact for all Verizon and Vodafone business units

Integrated VZW products/services into Verizon Business portfolio

Led expansion and adoption of a joint value proposition that included Joint Bidding and MSA

Developed a global value proposition with Vodafone MNC

ADDITIONAL EXPERIENCE

Verizon Wireless – Sales Manager Acting Director Sales Operations Associate Director Sales Operations

Bell Atlantic Mobile – Sales Manager Corporate Account Manager Business Account Executive Training Manager Telemarketing Sales Representative

EDUCATION

Master in Business Administration – Marketing: Fairleigh Dickinson University, Madison, NJ

Bachelor of Arts – Management: Stockton University, Pomona, NJ

COMMUNITY INVOLVEMENT

Board Trustee – Indian Lake Community Association (past President, Vice President and Treasurer)

Founder Co-Chairman – Band+Aid on Broadway

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