Office Officer
Resume:
CARLTON BROWN
Alabaster, AL 35007
Phone: 205/616-2442
Email: *********@*****.***
Summary
Results-oriented professional with proven leadership skills, and exceptional administrative and organizational abilities. Excellent communication skills, both written and verbal, with extensive training, presentation and public speaking experience. Able to quickly establish rapport and maintain strong relationships. Articulate and poised demeanor/approach to dealing with people and situations. Over ten years of managerial and supervisory experience, which includes directing staff and programs to achieve maximum outcomes. I also have experience with the development and management of the onboarding process of a company. Individual goals are to assist with effectively and efficiently improving standards while increasing the bottom line.
Skills
Exceptional listener and communicator, highly analytical thinking with demonstrated talents for identifying, scrutinizing, improving, and streamlining complex work processes
Computer-literate performer with software proficiency covering variety of applications
Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Proven relationship-builder with unsurpassed interpersonal skills
Growth focus leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards
Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation
Innovative problem-solver, Resourceful team player who excels at building relationships with customers and colleagues
Professional Experience
Hairston Brown Consulting 09/01/2016 to Present
DBA – Hairston Brown Financial & Insurance Services
Managing Partner
Hairston Brown Financial & Insurance Services is a proprietary Independent Insurance Agency. As Managing Partner, I am responsible for the overall management of the agency, as well as the day-to-day operations. My duties and responsibilities include hiring new talent; overseeing the onboarding and training process; developing performance evaluations; development and policy implementation; and business strategic planning. In the earlier stages of growing the business my duties ranged from accounting and bookkeeping for the agency to managing and servicing client policies. As Managing Partner, of a newly formed business I was not only responsible for managing the systems we had in place, but for the development of most of them still in use today.
Hairston Brown Consulting 2011 to 2016
DBA – Farmers Insurance – Mittie Brown Agency
Managing Partner
Farmers Insurance – Mittie Brown Agency is captive agency formed under Hairston Brown Consulting a proprietary business. As Managing Partner of a newly formed scratch agency my duties and responsibilities ranged from customer service and sales, to the development of office systems and budgeting. Later as staff was brought on, I was tasked with the development of the Agency’s first onboarding process, as well as determining salaries and compensation. Specific accomplishments are as followed:
PIF - Policies in Force increased by more than 450 within the first year of operation.
Responsible for Developing and Implementing the various policies for the office
Determine the salaries and the working conditions of the employees in the office
Developed process to evaluates, assesses and manage the performance of each employee
Design filing system and set-up protocols to ensure that these systems are up-to-date
Set-up QuickBooks to maintain the office budget and keep track of all expenses
Developed a personnel filing system to manage human reassures for the office are up-to-date and secure, and that transfer and disposal of records as per the retention schedule and policies are carried out effectively
Hold regular meetings with staff to review performance of the company and the staff.
Deliver reports and presentations regarding the finances and the working of the office to agency partner
Helped to resolve any office and/or personal disputes within the agency.
Ensure that there is adequate supply of stationery and equipment in the office.
Probation & Parole Officer 2006 to 2011
State of Alabama
Responsible for investigating and researching offenders’ personal, legal and social history for information needed by the Board, Court and/or other agencies to make appropriate decisions regarding the individual.
Communicate regularly with attorneys, victims and families, and other law enforcement professionals
Issue writs of arrest for non-complying offenders, keep accurate and up-to-date caseload data, and maintain positive relationships with the public.
Campus Police Officer 2005 to 2006
University of Alabama at Birmingham
Patrolled designated area, and provided security to students, all campus faculties.
Security Supervisor 2004
Assigned to Compass Bank as supervising shift officer, also responsible for patrolling area, maintaining logs, and documenting incidents.
Patrol Officer/D.A.R.E./School COPS Officer 1999 to 2003
City of Hattiesburg, Mississippi
As Patrol Officer, charged with protecting and serving the community, took the initiative to organize and facilitate community meetings, identifying appropriate speakers to enhance partnerships within the community.
In 2001, was selected in competitive process as a DARE Officer, performing drug education and training in schools, as well as receiving Instructor and Facilitator’s Certification.
Chosen by Chief of Police to serve as first COPS Officer, providing security, and mediating disputes at high school.
Assisted School District with enforcing policies, conducting investigations, and assisting School Resource Officer.
Professional Associations
John Maxwell Team Member, Mentor Level
Toastmaster Member & Officer
Served as Team Leader Church of the Highlands Growth Track
Served as New Member Team Leader Faith Chapel Christian Center
Education
State Licensed in Property & Casualty, 2013
State Licensed in Life & Health, 2014
Master’s Degree: Executive Leadership – Liberty University, 2010 – 2012
B.A. Degree: Criminal Justice – University of Southern Mississippi, 1997
Associates Degree: Criminal Justice – Meridian Junior College, 1994
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