Manager Training

GUY E. TALLEY *** Fifth Ave Suite H*** New York, NY 10001

917-***-**** (Mobile) *********@*******.***

https://www.linkedin.com/in/guy-talley-079a49

ACCOMPLISHED CORPORATE TRAINER/INSTRUCTIONAL DESIGNER LEVERAGING EXPERTISE IN CURRICULUM DEVELOPMENT, CUSTOMER SUPPORT & ORGANIZATIONAL TECHNICAL TRAINING An accomplished trainer/instructional designer with over 22 years of experience in areas of training, designing and delivering e-learning and instructor-led materials. Target-driven, results-oriented team member focusing on comprehension and inclusion initiatives. Strong analytical, organizational project manager with the ability to meet strict deadlines, completing projects at or under budget. Experienced process improvement specialist able to support and work with all levels of management as well as individuals of diverse backgrounds and cultures. TECHNICAL SKILLS

Fluent in both PC and Macintosh and environments.

Standard Office Software

Advanced knowledge Microsoft Office Suite: MS Project, MS Teams, MS Visio, OneDrive, 365 Portal, Adobe Connect, Adobe Acrobat 10, Confluence, JIRA Adobe Captivate, Articulate 360, Adobe Photoshop, Adobe Illustrator, Adobe Flash, Adobe Dreamweaver, Adobe Presenter, Adobe Audition, Google Suite, Snag It, Camtasia, Lectora. Clinical and Proprietary Software

Allscripts SCM, Touch Works, Allscripts Wand, Sunrise Mobile MD II, Sunrise Pharmacy and ED Manager, Eagle, Mysis, Teleforms, WebCis, Evers, eVital, WebEx, SharePoint, Cornerstone, HealthStream, Net-Learning, LMS Administration, NextGen, Centric, EPM/EHR, eClinicalWorks v10 & v10e, Optum 8.5, Patient Safe Solutions, Smart Point-of-Care Mobile Solutions, Cerner, Cure MD, Meditech, Dragon, Walk-Me, Care Fusion, Procore, CMiC Mobile, CS Inspect Safety Reporting, Work Daybeds, EMIS, DGB Marketing Remedy, B1MCO, Artist Growth, Slack,Tour Manager and proprietary healthcare solutions.

CONSULTING ASSIGNMENTS

AXIOM LEARNING SOLUTIONS, Shawmut Design and Construction- Boston, MA 01/20 to present

A national construction management firm with offices in Boston, New York, Providence, Las Vegas, New Haven, Los Angeles, Miami, Chicago, and West Springfield with a reputation for completing extremely complex and logistically challenging projects for the most high-profile clients in the industry. New Hire Trainer

Key Accomplishments

Deliver monthly on-site and virtual Instructor-Led new hire technology training for Superintendents and Project Managers at a leading national construction management firm.

Monitor and report training progress of new trainees and inform management

Test students and create a follow up plan to support the User working in the field

Collaborate with training team and subject matter experts to identify and implement training for new technologies

Evaluate and optimize the onboarding experience. GUY E. TALLEY

917-***-**** (Mobile) *********@*******.***

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MONDO,Warner Music Group - New York, NY 06/19 to 10/19 American multinational entertainment and record label conglomerate headquartered in New York City Training and Development Consultant

Key Accomplishments

Delivered one-on-one training sessions for senior management and deal professionals; video tutorials; and just in-time desk-side training.

Writes and edits process documents, instructions, technical documentation, user communications and video script copy to support software rollouts.

Lead and facilitate highly effective core skills programs in global offices. CUREMD.COM – New York, NY 11/18 – 05/19

A leading provider of innovative health information systems and services that transform the administrative and clinical operations of healthcare organizations of all sizes. Training Team Lead Consultant

Key Accomplishments

Oversaw, coached and mentored teams to create and execute implementation plans that are on-time, on- budget with highest customer satisfaction.

Lead key activities including quality audits, performance management, team building, training, goal setting.

Built strong partnership with senior leaders and teams like Data Migration, Content Development, Interfaces, Enrollment, and Billing to drive quality and agility.

Developed and maintained advanced level knowledge and hands on expertise in CureMD solutions. CHANGE 4 GROWTH CONSULTING, PVH Corp – Bridgewater, NJ 05/18 - 10/18 A full-service consultancy partnering with Fortune 500 and Mid-sized organizations, to drive Organizational Change, Business Readiness, User Adoption, Employee Engagement, Leadership Development, Learning Design. Instructional Designer (ID) / eLearning Consultant Key Accomplishments

Project Management and Instructional Design

Product Lifecycle Management learning consultant to Fashion Fortune 500 Company leading and designing learning collateral materials for a global PLM system launch. Designed, developed, and delivered end-user training to support the implementation of Centric PLM across the enterprise.

Strategized, created and executed training curriculums for Centric PLM systems implementations, cultural change, to prepare 1,200+ end-users.

Curriculum planning and created course outlines and storyboards with Articulate Storyline. GUY E. TALLEY

917-***-**** (Mobile) *********@*******.***

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ALPHANUMERIC SYSTEMS INC, Axia Women’s Health – Voorhees, NJ 01/18 - 04/18 The largest integrated Women's Health Care Group in the United States comprised of over 275 providers with 100 patient care centers in New Jersey and Pennsylvania. eCW Trainer /Instructional Designer Consultant

Key Accomplishments

Conducted classroom-style training for new clinical users including providers, nursing and support staff, and residents.

Refined/developed and implemented training material and program based on staff knowledge, needs, identified areas for skills improvement and organizational standards (Manuals, Quick Reference Guides, proficiency tests, Camtasia videos, and presentations).

MACRA/MIPS government incentive programs. Workflow evaluation and optimization. WINSTON STAFFING, NYC Dept. of Health & Mental Hygiene – New York, NY Training and Educational Systems Development-Constituent Services Unit 06/17 - 01/18 The largest public health agencies in the world, serving 8 million New Yorkers from diverse ethnic, cultural and economic backgrounds.

Application Trainer/Instructional Design Consultant Key Accomplishments

Delivered eVital system training via WebEx to over 17,000 clients in all five boroughs of New York City, reducing overall training costs for the city by 75%.

Delivered instruction-led classroom training application to 600+ facility administrators.

Responsible for training material creation (Manuals, Quick Reference Guides, proficiency tests, videos, presentations)

Supported City of New York Bureau of Vital Statistics with help desk tickets to assist medical and funeral home facilities with registering users at their institutions. GUY E. TALLEY

917-***-**** (Mobile) *********@*******.***

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WINSTON STAFFING, Mount Sinai Hospital – New York, NY 04/16 – 06/17 A diverse, multi-disciplined, and comprehensive staffing service specializing in healthcare. Clinical Systems Learning and Education Consultant Key Accomplishments

Conducted technical training (software rollouts, new hire, continuing education and productivity training) using the appropriate methods best suited to obtain the required outcome.

Collaborated with training staff and subject matter experts to identify, plan, create, design, test, implement, deliver, support, and maintain effective, engaging, innovative, and interactive training activities involving existing and emerging digital technology applications (e.g., e-learning, web-based learning, mobile application learning, podcasting, virtual classroom, videos, tutorials, etc.) and traditional classroom.

Communicated improved workflow procedures to the training team based on research in the user community and current technical trends.

Collaborated with end users to understand unique requirements based on role, business unit, and office location, and offered training solutions that are adaptable to those needs.

Worked in the Learning Management System to enter new items, update student history, and keep materials current, as assigned.

Effectively learned, developed, and delivered Train the Trainer sessions on new or enhanced products for internal staff and clients.

MITCHELL-MARTIN, New York Hospital Queens – Flushing, NY 11/12 – 11/15 Privately held talent-acquisition Company with over 1,000 consultants in 34 states Project Manager/Clinical Systems Learning and Education Consultant Key Accomplishments

Project Manager for 150 Incoming Residents and Fellows.

Responsible for determining content breakdown, training delivery schedule, and ensuring physician completion of clinical documentation and e-prescribing functions. Project encompassed New York Hospital Queens plus 19 Ambulatory Clinics. Project was completed on time on budget

Delivered effective instructor-led training for clinical and non-clinical staff members, using various online tools (WebEx, Sunrise Mobile, e-learning etc.).

Designed, trained, and implemented upgrades and maintained clinical applications through collaboration with management and clinicians. (eClinicalWorks, Allscripts 6.1, Optum 8.5, Cerner, Meditech, and NextGen EPM/EHR).

Created eLearning content and instructional design videos using Lectora, Camtasia, Captivate, Adobe Creative suite and other technologies. Developed standardized training materials, and training plans that facilitated efficient and effective physician and staff workflows and other operational functionality.

Performed LMS QA testing for Health stream, Net Learning and Cornerstone, content stability, upgrades and site development, also technical support for external users

Assessed workflow and related processes/requirements and facilitated system enhancement/modifications. Developed & managed project timelines and deliverables while effectively communicating project status to ensure successful implementations of IT solutions.

Initiated and modified new clinical content into the electronic health records for use in the hospital and outpatient settings. Evaluated and implemented clinical IT projects, systems and initiatives at practice and hospital levels in a team environment.

GUY E. TALLEY

917-***-**** (Mobile) *********@*******.***

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VITALIZE CONSULTING SOLUTIONS, – Kennett Square, PA 07/11 – 11/12 Healthcare consulting solutions acquired by SAIC, delivering health IT services and solutions to more than 900 healthcare organizations across North America

Allscripts Trainer /Instructional Design Consultant Key Accomplishments

Appropriately advised management of training performance deficiencies, while making improvements to training content, curriculum, and delivery as needed. Worked in collaboration with clinical staff, support services staff, project managers and staff from other departments to design or improve courses and/or appropriate learning materials for users of supported software solutions.

Designed and delivered classroom, eLearning, and blended courseware to clinical systems users at top hospitals across the United States.

Responsible for multiple documentation projects, needs analysis, copy, design, testing, delivery, editing, and electronic documentation for clinical initiatives implemented in EHR.

Created and provided training templates, e-learning, guides, and tools to support training development using the ADDIE process.

Provided on-site physician training sessions to all client staff / end-users in Allscripts 5.5, 6.1, Acute Care, Ambulatory, Pharmacy, ED Manager, CPOE, ClinDoc and ORM, Patient Portal, Superbill, TouchWorks and Meaningful Use.

Provided on-site go-live support to end-users, helping insure they were operating the EMR and accomplishing their job functions successfully.

List of Clients includes: St. Barnabas Hospital, Bronx, NY, Mercy Memorial Hospital, Monroe, MI and University of Pennsylvania Health System, Philadelphia, PA and JT Mather Hospital, Port Jefferson, NY, Athens Regional Health System, Athens, GA and City of Hope, Duarte, CA Robinson Memorial Hospital, Ravenna, OH, Santa Barbra Cottage Hospital, Santa Barbra, CA

GTC CONSULTING, NYU Medical Center – New York, NY 01/11 – 07/11 Prestigious international consulting firm, consolidated in the United States and Latin America Training Specialist Coordinator

Key Accomplishments

Provided instructor-led training tailored to the learner’s individual needs, including but not limited to, flexibility with time, location and content; assess and address educational needs related to clinician/provider use of clinical information systems.

Discussed workflow and policy and procedure changes related to the software implementation while working with vendor(s) to align future development, enhancements, and new products with NYUMC-specific needs and parallel testing.

Coordinated team meetings, managed team communications, created protocol and procedure templates, reference documents, website management, SharePoint site management, and reviewed submitted protocols and procedures. Trained Physicians, Nurses, ancillary Staff and other hospital personnel on all clinical modules: Sunrise Acute Care Manager; Medication Manager and Ambulatory Care Manager.

Created professional-looking training documentation and improved existing training materials as necessary. Developed computer-based training and other related online educational opportunities appropriate to the supported software solutions

Served as on-site administrator for LMS system supporting over 10,000 users GUY E. TALLEY

917-***-**** (Mobile) *********@*******.***

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KFORCE, Mercy Health Systems – Conshohocken, PA 2010-2011 Professional staffing services with 50 years of experience, providing flexible and direct hire staffing professionals in Technology and Finance & Accounting, engaging over 23,000 highly skilled professionals annually with more than 4,000 customers

EHR Trainer and Activation Support Next Gen 5.5

Key Accomplishments

Developed checklists by role for EHR training for new hires. Created training tools and documents.

Provided EHR training for new hires in individual or small group settings. Reviewed charting and provided input following completion of training.

Reported to manager/director of trainees during all stages of training and charting review. Developed topics for on-going EHR training based on chart review, input from management and users.

Planned, scheduled, and conducted on-going EHR training Test new functionality in non-production environments. Provided training on upgrades and new NextGen applications. ADDITIONAL CONSULTING SUCCESS

COMFORCE, Eclipsys SCM5.0 Trainer and Activation Support, 02/10 - 09/10 HOAG MEMORIAL HOSPITAL PRESBYTERIAN AND HOAG IRVINE, NEWPORT BEACH, CA PREFERRED SOLUTIONS, Eclipsys SCM 5.0 Lead Trainer, 03/10 - 07/10 MAIMONIDES MEDICAL CENTER, BROOKLYN, NY

PERMANENT POSITIONS

MANHATTAN’S PHYSICIAN’S GROUP, JHD Group, – New York, NY 2009-2010 Advantage Care Physicians (ACP) is the largest physician-led multi-specialty medical practice in the New York metro Clinical Informatics Training Specialist and Instructional Designer

Participated as a key member of the core implementation team charged with successfully implementing and supporting an EHR system by becoming a Next Gen Certified EMR & EPM 5.5.

Assessed, planned, designed, developed, and implemented professional development training curriculum and e-learning courseware for end-users for Next Gen. Professional and subject matter expert in the functionality of the EPM and EHR software.

Served as main point of contact and application subject matter expert for the physician offices during the implementation process and post-implementation process; on-site go-live support and post-implementation phase, including optimization.

Analyzed and documented the requirements of a physician’s office and clinical workflow as they pertain to the implementation of EPM and EHR software. Developed Web-based learning and executed web-based learning strategies in conjunction with key stakeholders. ACADEMIC CREDENTIALS

Temple University – Fox School of Business Administration and Management B.B.A. PHILADELPHIA, PA 1987 - 1991 - CONCENTRATION IN MARKETING, MINOR IN INTERNATIONAL AFFAIRS REFERENCES

AVAILABLE UPON REQUEST

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