Food Service Manager

Lori Hale

Staunton, VA ***** 434-***-**** *********@*****.***

Professional Summary

Determined and responsible General Manager/Front of House Manager with more than 23 years of food service success boosting efficiency and streamlining procedures for the Hospitality and Food Service Industry as well as School Nutrition Programs. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems.

Skills

●Microsoft Word and Excel

●Infinite Campus and Campus Food Service (Student Information System and Point of Sale)

●Problem solving

●Adapt with ease to diverse management and client styles

●Written and oral communication

●Possess the ability to work well with individuals at all levels

●Use a positive attitude and high standards to motivate staff

●Proficient in UFS and other Sodexo software such as Brio, EVision, and Market Connection

●Accounts payable/receivable

●Customer service

●Financial reports

●Grant Applications

●Health and Food Safety

●Inventory

●Marketing

●Payroll

●Client account management

●Conflict resolution

●Operations management

●Budget development and attainment

●Consistently meet Corporate and Client Goals

●Coaching and mentoring

●Employee scheduling

●Revenue Generation

Work History

Front of House Manager 08/2020 to Present

BLU Point Seafood Co. – Staunton, VA

●Open and close responsibilities including financial reporting and deposits

●Scheduling front of house staff

●Manage interactive food ordering and delivery system as well as tracking sales and trends for the platform

●Monitor restaurant for service, food, and cleanliness issues

●Perform facilities walk-through to assess cleanliness and preparedness at beginning and end of shifts

●Oversee employee work in front of house to ensure compliance with company policies, regulations, and food safety guidelines.

●Menu planning

●Staff training

●Inventory control and ordering

●Guest services

General Manager 07/2014 to 07/2020

Sodexo School Food Services /Halifax County Public Schools – Halifax, VA

●Monitor and report any and all financial activities

●Payroll for Sodexo Staff 20+

●Marketing for 10 serving sites

●Performed Staff Training (food safety/environmental safety)

●Collaborative menu planning

●Customer service

●Monthly reconciliation with Client

●Operated within budget while reaching financial goals

●Invoice Coding/Approval

●Completed Food/Supply orders and inventories for 10 sites

●Performed Employee evaluations

Food Services Coordinator 08/2012 to 06/2014

Halifax County Public Schools – Halifax, VA

●Overseer for staff of 80 plus

●Reimbursement Claims for School Nutrition Programs

●Reimbursement Claims for supplemental programs such as Fresh Fruit and Vegetable

●Submission of Grant Applications

●Free/Reduced Meal Applications approval, denial, and verification

●Submitted Monthly financial reports to Virginia Department of Education

●USDA orders and records

●Collaborate with Human Resources Department on personnel matters including: job postings, interviews, evaluations, and board recommendations for hires and non-renewals

●Completed contracts and work agreements for all Food Services staff

●Maintain compliance with Annual Agreements between Halifax County Public Schools and Virginia Department of Education as well as Virginia Department of Agriculture and Consumer Services

●Certification of Compliance with meal requirements for the National School Lunch Program under the Healthy Hunger-Free Kids Act

●Member of the School Health Advisory Board/Creation of new Local Wellness Policy

●Request for Proposal and Contract for Food Service Management Company

Food Service Director 08/2011 to 07/2012

Colonial Beach Public Schools – Colonial Beach, VA

●Daily/Monthly reports

●Submitted Reimbursement Claims for School Nutrition Programs

●Free/Reduced Meal Application approval, denial, and verification

●Leading Staff training

●HACCP requirements

●Completed Employee evaluations

●Working with families to meet special dietary needs

●Food/Supply orders

●USDA orders, records, and inventory

●Invoice coding and bookkeeping

●Cooking/Cleaning

●Liaison for the District and Food Service Management Company

General Manager 08/2009 to 02/2011

Oak Tree Tavern, Virginia International Raceway – Alton, VA

●Daily/Monthly reports

●Open and close duties

●Hiring and training of new employees

●Employee evaluations

●Consulting with kitchen staff on menu changes and specials

●Bar inventory and order

●Scheduling front of house staff

●Payroll for catering, concession, front and back of house staff

●Consulting with club members to assure their needs are met upon arrival

Food Service Manager 08/2002 to 08/2009

Pittsylvania County Schools – Chatham, VA

●Preparation work

●Inventory for Purchased and USDA foods, HACCP requirements

●Daily reports and deposits

●Food ordering

●Menu management

●Assured health regulations were being followed

●Gained certification from Virginia Health Department

●Employee evaluations

Education

Advanced Diploma 05/1995

Chatham Hall - Chatham, Virginia

Some College (No Degree)

Averett College - Danville, Virginia

Certifications

●ServSafe

●10 hour OSHA

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