IT Analys with 28+ years experience

DAVID BATHKE

St. Louis, MO 314-***-**** ***********@*****.*** linkedin.com/in/david-bathke-9ba55117a PROJECT MANAGEMENT PROCESS IMPROVEMENT QUALITY ASSURANCE High-performing, results-focused professional with 28+ years of experience in technical project leadership and a strong background in team management and applied technology. Develop processes to analyze and forecast project expenditures, market trends, and financial risk. Analyze current business systems and processes utilizing object-oriented methodology. Evaluate and enhance business process to assist co-workers in performance of their duties. Translate business processes into written procedures and training materials. Plan and conduct high quality training sessions. Draft contracts and ensure that sub-contracts are fulfilled correctly and on-time. Determine testing requirements for IT development efforts. Evaluate compliance to security regulations of US Army and Department of Defense contractor facilities involved in classified projects.

• Combine client-focused mindset with strong technical acumen to achieve timely delivery of high-quality products, services, and support. Track record of surpassing business goals by ensuring optimal utilization of teams, processes, and technology.

• Proven success directing quality and process improvement initiatives, systems engineering projects, operations, and program management enterprise wide. Guide multiple teams throughout project life cycle, applying advanced communication, training, and mentoring skills.

• Expertly direct the planning and execution of multiple projects and programs. Implement standardized project management methodologies, cost controls, and best practices; manage daily operations, prioritize resources, and develop creative solutions to broad issues. CORE COMPETENCIES:

Workflow Analysis Process Modeling Business Process Reengineering Methodology Programming System Design System Administration Information System Security Change Management Initiative Process & Improvements TECHNOLOGY:

DOS Windows Visual Basic Quality Center Microsoft Office Microsoft Access Microsoft Project Visio Seagate Reports SAS Easytrieve Oracle SQL PROFESSIONAL EXPERIENCE

AT&T, St. Louis, MO 2004–Present

Test Architect, CST QC Testing (2009–Present)

Work Force Management Application Subject Matter Expert, test planner and test executor for Integrated System Testing for Dev Sec Ops Team. Assist Requirement Analyst, Business Owners, and Developers in determining solutions for production defects and application enhancements. Collaborate with team to prepare test plans and test cases for Integrated System Testing effort for applications dealing with trouble management and customer care while supporting of major corporate initiatives.

• Coordinated resolution of defects found during Integrated System Testing applications related to trouble management and customer care and supported major corporate initiatives.

• Part of team that streamlined testing efforts to improve efficiencies and improved costs.

• Served as Project Lead and SME in collaboration effort with Development personnel that designed automated test case modeling tool that enabled users to graphically model testing requirements.

• Developed training plans for new employees that required interaction with individuals from different countries and cultures.

• Served of a team to support a major ATT client’s new product rollout. Test Planner/Team Lead (2008–2009)

Served as Test Planner and Team Lead for enterprise-wide IT development effort application. Guided and oversaw project timeline for Assembly and Integrated System Testing efforts for customer billing applications in partnership with enterprise-wide IT development effort. Led oversight of status and provided guidance to team members on day-to day work activities. Prepared estimates for test planning and oversight effort. Coached, mentored, and trained team members to help develop talent within enterprise. Interfaced directly with client as DAVID BATHKE

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point of contact and client-conducted meetings.

• Planned and managed transition of Team’s responsibilities to external vendor, including preparing transition documents and obtaining all necessary approvals.

• Collaborated with Team Leads from other applications to establish timeline for completion of testing activities for two separate phases of testing.

• Developed synergy of two teams to prepare test plans for two phases of testing for customer billing applications that were part of an enterprise-wide IT development effort. Defect Manager (2007–2008)

Served as Defect Manager for multiple applications and projects. Coordinated and assisted in resolution of defects found during various testing efforts for multiple projects. Worked with Project Manager and Test Managers to ensure that all phases of testing were completed on-time and as indicated in appropriate test plans.

• Researched defects using variety of tools including TELNET, UNIX, SQL, and TOAD.

• Assisted in preparing procedures to assist Team in performance of assigned duties. Program Manager (2004–2007)

Managed projects and documented procedures and processes to assist project participants in the performance of their duties. Developed Microsoft Excel spreadsheets and reports to assist peers and management in their daily and strategic requirements.

EARLIER CAREER ROLES

Senior Product Analyst MASTERCARD INTERNATIONAL, O’Fallon, MO Production Control Analyst DIRECT MAIL USA, St. Louis, MO System Programmer/Analyst BALTIMORE AREA CONVENTION & VISITORS ASSOCIATION, Baltimore, MD MILITARY EXPERIENCE

UNITED STATES ARMY

Counterintelligence Special Agent

Armored Reconnaissance Specialist

• Army Commendation Medal and Army Achievement Medal with an Oak Leaf. COMMUNITY INVOLVEMENT

Volunteered at the Japanese Festival for five years to raise money for Japanese language school. EDUCATION

BA, University of Missouri – St. Louis, St. Louis, MO

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