Manager Front Office

Ceelin V. Magbanua

Sheraton Oman Hotel

Ruwi Muscat Oman

Mobile phone no. +968********

E-mail address: *****************@*****.***

Objective

Seeking a deserving profile in the hospitality sector where I can deliver my expertise and innovative hospitality skills while maintaining the integrity and work ethic of the working environment. Working Experience

Designation : Guest Service Centre ( Telephone Operator ) May 2019 to present

Company Name: Sheraton Oman Hotel

Bait Al Falaj Ruwi

Muscat Oman

Key Job Responsibility:

• Answers incoming calls.

• Directs call to guest rooms, staff, or departments through the switchboard or PBX system.

• Places outgoing calls.

• Receives guest messages and deliver the same to the guest.

• Logs all wake-up call requests and performs wake-up call services.

• Provides information about hotel services to guests.

• Understand the telephone operator board or PBX switchboard operations.

• Provides paging services for hotel guests and employees.

• Knows what action to take when an emergency call is required.

• Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.

• Assists in reporting telephone equipment or service complaints and problems.

• Following telephone etiquette

• Trains or assists with training new telephone operators in performance of job duties.

• To be fully aware of and adhere of health and safety, fire and bomb threat procedures.

• Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.

• Must be polite and courteous while answering the phone.

• Open and close telephone functionality on the hotel front office software.

• Keep records of calls placed and received by all departments and recording the call charges.

• Setup conference calls in different locations and time zones.

• Update directory information on the front office software.

• Provide relay service for hearing-impaired guests.

• Provides a paging service for hotel guests and employees. Process guest wake-up calls. Designation : Club Lounge Agent

May 2018 to May 2019

Company Name : Sheraton Oman Hotel

Bait Al Falaj Ruwi

Muscat Oman

Key Job Responsibility

• Monitor guest access to the Club Lounge.

• Welcome and greet all upon guest arrival.

• Ensure all guest supplies and amenities are offered and replenished to the required standards.

• Provide excellent Food and Beverages services in the Club Lounge.

• Stay current with all hotel services as well as VIP requests and special events.

• Project a professional manner with an emphasis on hospitality and guest services.

• Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity.

• Execute tasks as instructed by Club Lounge Supervisor or Manager.

• Ensure proper clean-up of the lounge, kitchen area, storage rooms and refrigerators.

• Ensure the Clun lounge is set and maintained according to the specific requirements of each service period and perform / coordinate various side duties as assigned by the Supervisor.

• Perform other duties as assigned.

Designation : Lobby Ambassador (Pre-Opening)

June 2016 to May 2018

Company Name : Sheraton Oman Hotel

Bait Al Falaj Ruwi

Muscat Oman

Key Job Responsibility

• Welcoming and assisting the guest queries about the facilities of the hotel.

• Preparing the requisition for welcome drinks of guest and serving welcome drinks to arrival guest.

• Preparing amenities for VIP guest arrivals

• Preparing amenities for the guest celebrating anniversary, birthday and honeymoon

• Creates positive, memorable and efficient guest interactions within the hotel lobby and front desk.

• Provides engaging, entertaining and inspiring guest services, meeting or exceeding property standards.

• Monitors traffic flow and guest queues within lobby; directing guest as appropriate to minimize wait times.

• Exceeds standards for personal appearance and grooming at all times.

• Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets and general information’s.

• Facilities lobby safety, cleanliness and security.

• Actively identifies, knowledge, diagnose and resolve guest concerns following service recovery protocols.

• Proactively greet guests within the lobby environment, identifying needs and fulfilling appropriately.

• Perform key front desk agent and administrative functions as directed.

• Engage, entertainment and inspire all who visit by making a focused commitment to ensure our guests receive at our Five Star Hotel Services.

• Performs all other job-related duties as assigned. Designation : Admin. Coordinator

November 2014 – April 2016

Company Name : Al Habtoor Laundry (Habtoor Hotels Group of Company) DIP - Dubai Investment Park I

United Arab Emirates, Dubai

Key Job Responsibility

• Prepare relevant laundry daily, weekly, and monthly reports and submit to the Operations Manager and General Manager for their review and perusal.

• Prepare monthly Invoices in POS (Computer Data Base System)

• Receive and respond to mail correspondence as directed by the Operations/General Manager

• Answers phone calls and inform Operations/General Manager

• Posting of daily, weekly, and monthly sales.

• Monitor and control raw materials and store issues.

• Follow-up delivery notes with hotel clients

• Prepares and monitor the attendance of all laundry staffs.

• Control of relevant laundry documents and filing records for immediate reference.

• Perform other special functions as directed by the Operations/General Manager. Designation : Receptionist / Cashier

January 2008 - 2010

Hotel Name : Mactan Blue Reef Hotel and Cottages

Lapu-Lapu, Mactan Cebu

Phillipines

Job Description

• Receiving and registering guests as they arrive

• Control advance booking and reservations

• Receive mails and direct them to the guests in the hotel

• Receive the payment for accommodation

• Allocation of rooms

• Compilation of guest bills

• Storage of records

• Handling of client taxi requests

• Safe keeping of client valuables

• Handling guest requests

Key of Knowledge:

• Computer Literate

• Laundry Operation Skills

• Administrative Skills

• Micros Knowledge

• Food and Beverages Knowledge

• Guest Service Center (Telephone Operator)

• MS Opera Knowledge

• Excellent personal presentation and communication skills

• A passion for delivering exceptional levels of Guest Service

• Flexible to work on shifting schedule

• In able to manage tough situation developed through daily basis experience

• Proven ability to listen and respond to demanding guest needs.

• Can work under pressure and is self-motivated

Personal Data

• Name : Ceelin V. Magbanua

• Date of Birth: November 04,1988

• Place of birth : Paraiso, Sagay Negros Occidental, Cebu Philippines

• Nationality : Filipino

• Civil Status : Single

• Religion : Roman Catholic

• Height : 5’2

• Language : English

• Dialect : Tagalog and Visayan

Educational Background

High School

Sagay National High School

Sagay City, Negros Occidental

Philippines 6122

2006

College / Undergrad

Bachelor of Science and Information Technology

Northern Negros State College

Sagay, Negros Occidental

Cebu City, Philippines 6000

2006 ~ 2008

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