Sales Manager

Deborah Boland

Desert Hot Springs, ca *****

Phone: 707-***-****

E-Mail: ******.**@*****.***

Professional Summary

Multi-talented, goal-oriented,

Dependable, Ethical, Problem solver, and critical thinker. Superior time management, organizational skills.

Extensive customer service and Customer educator.

Results-driven professional with excellent communication skills. Skills

Experienced Customer Service Representative.

Insurance Claim Processor.

Marketing/Sales Manager.

Purchase Orders, Inventory control.

Experienced Sales & Management.

Specialized time management/scheduler.

Medical & Dental Practice Management.

Business Owner, Professional Consultant.

Account manager with excellent communication skills. Experience

October 2017 to January 2019

Lyft Rideshare Santa Rosa, CA

Driver

Excellent Customer service and reviews. Worked peak and off-peak hours to achieve company coverage, when demanded.

Distribution of promotional business cards, used identifying logos and equipment. Optimized engaging costumer relaxation by supplying, music variety, chilled water, snack, and conversation, as needed.

used GPS systems to determine fastest routes, shorter drivetime, and maximize availability.

September 1971 to June 2012

Dental Practice Management Various locations throughout Ca, CA Manager

Experienced, over 35 years) in all phases of dental and medical healthcare practices. Four-handed Registered Dental Assistant, insurance claim processing (from claim producer, audit of payment, resubmittal of claims w/additional documentation for maximizing insurance coverage for patient, posting payments, A/R, A/P, tax payments, payroll, client insurance benefit analysis, treatment plan development, presentation, arranging client financing, Experienced with most major software programs. Patient/Client education, inventory control and ordering of all supplies, sterilization techniques, advanced time scheduling techniques, dental lab work, September 1980 to August 2010

Developed two Law Practices San Francisco and Santa Rosa Project Manager

Set-up of two law practices in northern California, including marketing plans, staff, HR functions and general operation.PROPERTY MANAGEMENT: President of Homeowners Association (HOA) for five years, member for 8 years. Included: budgets, CCR's, major property improvements, legal issues, meetings w/board members, elections.

Managed multi-million dollar homes along southern California coastline. Including property inspections, bookings, payment collection, property repairs and upkeep. October 2003 to April 2008

Mervyn's, Jones New Yrok

Retail Sales, Gold Key Holder

Customer service, cash register, credit processing and applications,. Completed sales, meeting goals for company, using POS system. end of day processing of all sales information, submitting to corporation, return merchandise from returns and dressing rooms,

Merchandise displays, receipt of merchandise, stocking, matching merchandise to promotions. E-commerce and in-store transactions.

Improved operational while managing customer requests, merchandise location, store inventory, maintain store cleanliness and appeal.

Opened and closed store, computers, cash registers, cash drawer, and bank drop, e-commerce communications. equipment and staff. Maintained a friendly, fun, supportive, helpful atmosphere for staff and customers. September 1988 to January 2006

Ergonomic Technology Petaluma, CA

Sales and Consultant, Business Owner

As a direct result of an on-the-job injury, I developed my own consulting and sales business, with a "try before you buy" policy for local customers. Both on-line and personal sales, consulted with State, Federal, local government offices, five Kaiser facilities, numerous hospitals, small business, large corporations, wherehouse personnel, specialized medical providers and surgeons, in order to prevent and rehabilitate injured employees/staff. Extensive experience evaluating clients, using specific, accepted ergonomic principles, specific work environments, and physical needs. worked closely with surgeons, Occupational therapists, physical therapists, Medical providers, developed Workman's plans for clients, client's insurance and employer, June 2012

Boland Insurance Services Mission Viejo, CA - California P&C Independent Insurance Broker/Owner

Obtained Property and Casualty Insurance Broker's License, San Diego, Ca. Responsible for business set-up, marketing niche plans. Strong work ethic, critical thinking and listening skills, time management, excellent customer service and problem-solving.

Web Designer Petaluma, CA

Designer

Produced numerous web sites, including my own, for clients. Determined coding requirements, including e-commerce capability, and specialized scripts and descriptions. uploading of pictures.

Promoted brand name identity by creating company logo sand delivering attractive, user-friendly and unique websites.

Included payment processing, and easy check-out cart. Increased on-line sales, promotions, and increased website security by keeping tract of visitors, sales and website usage on weekly basis. Developed site content and graphics by coordinating copywriting and designing images, graphics, icons, banners and enhancements. Education

June 2012 AD Banker - P&C Insurance Broker San Diego, CA Property and Casualty

June 1989 Sonoma State University Rohnert Park, CA Bachelor of Arts Business Management, Science (Pre-med/Pre-dental) September 1972 State of Ca

Registered Dental Assistant License (R,D,A.), X-ray License Speciality: TMJ Studies @ UCLA, Los Angeles, CA, 1975. Ergonomic Sciences (1989) Mountain View, CA

Bachelor of Science Ergonomic Certification, and BA Degree equalvancy

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