Accounting Service

Sara Bhatti

Charlotte, NC - ********@*******.*** - 786-***-****

EDUCATION University at Buffalo, State University of New York

Bachelor of Science in Business Administration, February 2011

Concentration: Finance; Dean’s List: Fall 2007

ADDITIONAL University at Buffalo, State University of New York

EDUCATION Informal Training in Yield Book (Risk Analysis), Fall 2011- Spring 2012

Working with Professor Odgen on customizing different portfolio management objectives

Analyzing Yield Book system to calculate consistent yield, risk, and return measures for bonds

RELATED Investment Banking – Stock Pitch Project

COURSEWORK Company – British Petroleum, Fall 2010

Presented project in front of four well-known financial companies such as CitiBank

Demonstrated strong ability in MS Excel and PowerPoint by presenting the company’s financial strengths by calculating valuation ratios (e.g. current ratios, quick ratio, cash ratio)

●Developed numerous forecasting models to examine company’s growth based on key indicators, Fundamental analysis, and Technical analysis including earnings growth

Made comparison of Portfolio to benchmark to signify that BP is a strong buy

●Conducted a Butterfly trade analysis to establish how the trade is structured

End result of project was 95%

Investment Banking – Stock Track Project, Fall 2010

Gained strong familiarity with NASDAQ trading technology and trading analysis by performing 6 trades every week on a demo Stock Track trading website

Compiled a 10 page report explaining why I chose those specific stocks, bonds, and mutual funds

End result of project was 90%

LEADERSHIP Torch Program- Completed Leadership Certificate, University at Buffalo, Fall 2009 – February 2012

Interacted with different people on team projects promoting diversity

Acquired leadership skills by interacting with successful and dynamic leaders.

Earned 20 activity credits through community service and leadership

Collaborated with other volunteers to construct housing through Habitat for Humanity.

Attended Center for Student Leadership & Community Engagement Life and Learning Workshops to improve time management skills

ACTIVITIES Member of University at Buffalo Accounting Association, Fall 2009

Tutored Accounting students taking prerequisite Accounting courses.

Volunteered by donating cans of food to the poor in the Buffalo area for Thanksgiving

Attended Big four firms business conferences, including KPMG’s conference on business ethics

EXPERIENCE M&T Bank- Mortgage Business Analyst, May 2019-November 2020

●Promoted an environment that supports diversity and reflects the M&T Bank brand.

●Maintained M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

●Answer incoming customer questions regarding mortgage payments, escrow, hazard insurance, taxes and mortgage website

●Fulfill customer requests for account maintenance activities on deposit installment loans/line and credit accounts for retail and Home Equity, Mortgage, Business or Online Banking customers, including but not limited to, transferring funds, making payments, placing stop payments and account restraints, completing address changes and various account maintenance forms, in a timely and accurate manner.

●Researched customer complaints or problems related to their accounts or Bank services and resolve them in a timely and accurate manner or escalate to management as appropriate to meet the customer needs.

●Preformed Mortgage Analysis:

●Analyzed the escrow account to tell customers why their payment has increased

●Calculated the taxes and insurance that indicate the payment increase

●Offered them payment options to decrease payment

●Devised and prepared concise and effective user stories

●Determined precise and accurate user story acceptance criteria by developers

●Determined criteria used by automation test frameworks

●Measured information from various sources

●Facilitated distinguish user requests from user needs

●Coached a distributed cross-functional team on Scrum best practices and continuous improvement.

●Facilitated discussions and team ceremonies, including the daily scrum, product backlog refinement, sprint review, sprint retrospective, and sprint planning.

●Assisted the Product Owner with refining the product backlog

●Defined requirements management best practices for agile (Scrum) teams.

●Planned and led story mapping and requirements workshops with up to 20 stakeholders each

●Well organized and detail oriented professional with stable and progressive experience in mutual funds, debits, credits; journal entries, checks deposits, claims; trial balance; general ledger, and stock record.

●Receives phone calls from mutual fund companies regarding trades, networking, balancing items that have rejected or pended

● Manually placed trades for funds that are not Fund/SERV eligible; this includes phone in orders and mail order redemptions. Verifies trade reports from previous day, prepares tickets for billing, and manually makes settlement entries to trade corrections and manually placed trades

●Perform daily and monthly General Ledger reconciliation for Private Banking transactions

●Involve in project and improvement initiated by other business impacting accounting process

●Implement changes to accounting treatment as well as accounting for new products

●Preparation of monthly reports for local International Financial Reporting Standards (IFRS) and US General accepted accounting Principles (GAAP) reporting

EXPERIENCE Medco Sports Medicine– Business Analyst (Contracted), April 2019- May 2019

●Created a detailed business analysis, outlining problems, opportunities and solutions for the business

●Created a Excel report indicating the profit and loss of the company

●Designed and implemented database applications used in contract rate and risk management analysis as well as the identification and correction of data errors and discrepancies.

●Expert in Jira : Did project regarding Business Requirements document and Functionality Requirements document

●Familiar with gap analysis

●Familiar with SDLC and its phases

● Did user cases and user stories

Bank of America – Business Analyst, July 2012- December 2016

●Engage client to gather software requirements/business rules, and ensure alignment with development teams

●Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, dataflow/ data model diagrams

●Evaluate risks related to requirements implementation, testing processes, and project communications

University at Buffalo- Educational Opportunity Center

Volunteer Income Tax Assistance Program (VITA) Internship, January 2012 – April 2012

●Assist in preparing tax returns for low income individuals and families for free through a community service organization.

●Collected data from clients to create a survey using MS Excel and MS Access that will be utilized by the Internal Revenue Service

BlueCross BlueShield of WNY- (HealthNow)

Blue Card Department-Customer Service Representative: (Contracted), Summer 2011

Maintained health insurance product knowledge such as HMO, PPO, POS plan

Provided excellent customer service by ensuring complete account accuracy

Handled 150 customer inquiries, complaints, billing questions

Demonstrated a good understanding of how to properly follow-up on client requests by exceeding set productivity targets by 15% each day.

Shared best practices & knowledge with colleagues in the achievement of the team goals, such as creating billboards to promote the company’s mission.

HONORS Microsoft Office User Specialist Certification in Word, 2008

IT SKILLS Microsoft Word, Excel, Access, PowerPoint, Quick books, Windows XP, Vista, Mac OS X, DOS, Java, Yield Book

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