Customer service representative

Kasey Saxon

**** ********* ****** **, *******-Salem NC 27106

**********@*****.*** 336-***-****

OBJECTIVE

I am dependable and personable customer service associate. I dedicate to providing the highest level of customer service. I have 6 years of customer service care and 2 years as a residential manager. I'm outgoing and efficient with the capacity to multitask. I have leadership and organization skills. My background would seek various positions in a business casual setting.

Skills

Team Player Customer Service Ambitious and Alert

Delivery Driver Problem Solving Medication Administration

Computer Skills Professional Experience Manufacturing

Work Experience

Brookridge Retirement Homes

Certified Nursing Assistant II September 2019 - Current

●Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home-healthcare and nursing-home settings.

●Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.

●Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care

Herbalife Innovation & Manufacturing

Packaging Technician April 2019 – August 2019

●Packaging, palletizing, labeling, and in process inspection check

●Clean and maintain processing rooms, production areas, and equipment

●Inspect finish goods and continually throughout process to identify defects

●Follow department GMP’s, SOP’s and batch records instructions

Wake Forest Baptist Medical Center

Certified Nursing Assistant II August 2018 – March 2019

●Provided nursing assistance to residents in a 120-bed long-term-care facility.

●Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.

Home Care Solutions November 2015 - July 2018

Residential Manager

●Making schedules and weekly activity coordinator

●Employees evaluations and menus for daily meals

●Charting daily ADL’S, behaviors, and sorting medications for each consumer

●Making doctor appointments and driving consumer to appointments

Burger King Incorporated

Front End Crew Member October 2014 – November 2015

●Greet customers and guests as they approach the food service counter

●Take and punch orders in the computer database

●Inform customers of regular deals or daily specials

●Provide information on menu items

●Up-sell products by providing auxiliary food items information

●Operate cash register and take payments

●Process credit card payments

●Accurately count change before returning to the customer

●Clean counters and work areas

Crothall Housekeeping

Housekeeper April 2014 – August 2014

●Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing

●Ensure all rooms are cared for and inspected according to standards

●Protect equipment and make sure there are no inadequacies

●Notify superiors on any damages, deficits and disturbances

●Deal with reasonable complaints/requests with professionalism and patience

●Check stocking levels of all consumables and replace when appropriate

●Adhere strictly to rules regarding health and safety and be aware of any company-related practices

CPR Assistant January 2013 – September 2013

●Work directly with the entire CPR staff.

●Create/maintain various reports and purchase orders.

●Contact vendors for food donations.

●Must work well within a team environment in order to assist in the development of plans and projects with the cities, business community and volunteer teams.

●Coordinate, develop and oversee any additional assigned projects

Education

East Forsyth High School Graduate

Nurse’s Aide Program 1 & 2

Completed 200 hours of clinical training

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