Technical Writer

**** ********* **** **., *******, GA ***** (***) *09 – 8965 ********@*******.***

SUMMARY:

Over 20 years of Technical Writing experience

Results-oriented person with excellent planning and communication skills

Creative self-starter and quick learner with great analytical, organizational, and people skills

Top performer motivated by challenge

Created order out of chaos of information/Produced top quality technical documentation under tight deadlines

SOFT SKILLS:

Information Design: Planning, Researching, Organizing, Audience Analysis, Requirements Analysis, Editing, and Interviewing

Project Management: Coordinating, Planning, Scheduling, Reporting, Estimating, Monitoring, and Time Management

Analysis: Data Flow Diagrams, Architectural Diagrams, and Process Flow Diagrams

Leadership: Was chairperson of Society for Technical Communication Consulting Special Interest Group. Revived totally inactive group; increased attendance from 0 to 40

Awards Received two Certificates of Excellence from MARTA

TECHNICAL SKILLS:

Writing Tools: MS Word, FrameMaker, Adobe Acrobat,. RoboHelp,

Web Authoring Tools: HTML, CSS, JavaScript, DreamWeaver

Graphics Tools: Visio, Snagit, Paint Shop Pro, FullShot, Navvia

Project Management Tools: MS Project, MS Excel, MS PowerPoint, Confluence, Office 365

Methodologies: OOD, UML, COBIT, Agile, Information Mapping

Programming Knowledge: Java, Visual Basic.

EDUCATION:

Bachelor of Science, Communication Arts, University of Wisconsin-Madison, Madison, Wisconsin

Took courses in Electrical and Computer Engineering, University of Central Florida, Orlando, Florida

PROFESSIONAL EXPERIENCE:

SENIOR TECHNICAL WRITER, Comerica Bank, Auburn Hills, MI July 2020 to December 2020 –

Financial Industry - Project was 100% Remote

Created 40 System Integration Documents (SIDs) for complex Financial applications. One SID was very complex.

Designed Network diagrams for complex Financial applications; used Visio

Edited and rewrote Treasury Payments User Guide, which became reference for all related documents

SENIOR TECHNICAL WRITER, Georgia Technology Research Institute, Atlanta, GA July 2019 to February 2020 –Healthcare Industry

Created System Design Document for very complex Java application, which became reference for all developers; used Visio

Developed Data Management Plan describing topics such as Data Architecture and Data Quality

Wrote detailed Information Technology Security document for Cloud-based system

SENIOR TECHNICAL WRITER, Travelport, Atlanta, GA September 2018 to April 2019 - Travel Industry

Migrated 100 documents from SharePoint and OneNote to ServiceNow Platform to develop migration process

Delivered ServiceNow training to Information Technology teams to show them how to migrate their documents

Created Resiliency documents for Infrastructure Engineering teams such as Storage, Network, Database, and Systems Engineering . Received award for best Resiliency document

Developed ServiceNow User Manual to become reference document for ServiceNow migration

SENIOR TECHNICAL WRITER, Ernst & Young, Atlanta, GA June 2016 to February 2018 – Professional Services Industry – Project was 75% Remote

Edited and rewrote several chapters in Infrastructure and Platform Management Run Book; used Visio and SharePoint

Designed process flow diagrams, end-to-end narratives, and detailed procedures for Business Intelligence applications

Wrote documentation for Platform as a Service and Software as a Service Cloud Computing Models

SENIOR TECHNICAL WRITER, MARTA, Atlanta, GA, January 2012 to May 2016 - Transportation Industry

Wrote many policies such as PCI Encryption Key and PIN Management using SharePoint

Developed many procedures such as Asset Management for End User Computing Devices and Using Trapeze PASS-IPA using Snagit, Visio, and SharePoint

Designed Web pages using HTML and CSS

Produced Transportation online help project using RoboHelp

TECHNICAL WRITER, MedAssets, Atlanta, GA, May 2011 to June 2011 - Accounting Industry

Wrote procedures for intercompany revenue cycle management and spend management business units

Documented business process used to set up project task combination for revenue and labor types

Produced document describing revenue streams of company business units

TECHNICAL WRITER, SK C&C USA, Atlanta, GA, December 2010 to March 2011 - Mobile Commerce Industry

Created white papers for Trusted Service Manager and Mobile Wallet. Received award for best white paper

Developed Operation Guide and Design Specifications for Java applications using UML and Visio

Edited and rewrote brochures and Web content; used JavaScript

TECHNICAL WRITER, SunTrust Bank, Atlanta, GA, August 2010 to November 2010 - Financial Industry

Wrote Technical Design Document for Argo System that replaced Company’s platform using Visio

Took highly technical meeting minutes and organized them using SharePoint

Produced Web pages using HTML and CSS

TECHNICAL WRITER/PROJECT MANAGER, Blue Monster Management, Atlanta, GA, April 2010 to July 2010 – Healthcare Industry

Wrote Training Guide for Healthcare solution using Snagit

Created Healthcare online help project using RoboHelp

Managed changes to scope and priority and evaluated impact to project timelines due to unplanned changes

SENIOR TECHNICAL WRITER, Newell Rubbermaid, Atlanta, GA, January 2010 to March 2010 - Marketing Industry

Wrote Rolodex Site Content Management User Guide using FrameMaker

Produced Issues, Fixes, and Best Practices document for platform in .NET environment using FrameMaker

Created Platform Architecture E-commerce Data Flow Visio diagrams

TECHNICAL WRITER, Synq Solutions, Atlanta, GA, June 2009 to September 2009 - Advertising Industry

Created Disaster Recovery Plan that describes strategy for protecting critical information

Composed Disaster Recovery Test Plan that explains how to test Disaster Recovery Plan

Wrote policies and procedures such as On-boarding, Off-boarding, and Firewall Hardening

TECHNICAL WRITER/PROJECT MANAGER, Blue Monster Management, Atlanta, GA, June 2008 to May 2009 – Healthcare Industry

Wrote Operation Guide for Healthcare solution using Snagit

Created Administration Manual describing policies and procedures used by Human Resources such as Hiring, Firing, and Employee Transfer

Managed different projects by leading individuals from various departments using MS Project

Designed Web pages using JavaScript

SENIOR TECHNICAL WRITER, COXnet, Atlanta, GA, November 2007 to May 2008 – Communications Industry

Produced architectural descriptions of 60 Java applications

Designed 20 system models and schematic diagrams using Visio

Created Disaster Recovery Plan using Visio

SENIOR TECHNICAL WRITER, Cox Communications, Atlanta, GA, May 2007 to October 2007 - Communications Industry

Led effort to explore merging technical requirements and business requirements in preparation for document automation

Headed effort to create design process standard by interviewing architects, producing Visio diagrams, and conducting recurring meetings to discuss Visio diagrams

Designed style guide for entire Information Technology organization

SENIOR TECHNICAL WRITER, Openwave Systems, Redwood City, CA, March 2006 to April 2007 – Telecommunications Industry – Project was 100% Remote

Developed system design specifications for suite of Wireless applications in J2EE environment; used FrameMaker, Visio and UML

Created architecture design documents using FrameMaker, Visio, and UML

Designed Web pages using HTML and CSS

SENIOR TECHNICAL WRITER, IBM, Atlanta, GA, April 2005 to February 2006 – Security Industry

Created firewall deployment guides for simple networks, high availability networks, wireless protection networks, and VPN tunnel networks. Developed Web Pages for each guide. Used HTML CSS, and DreamWeaver

Produced white papers about Managing Assets with Unknown Security Risks, SCADA Systems Protection Coverage, and Event Archiver Data Extraction

Designed Security online help project using RoboHelp

SENIOR TECHNICAL WRITER/ PROJECT MANAGER, SWIFT, Culpepper, VA, May 2003 to January 2005 – Financial Industry

Created operational procedures for Run book to support Data Centers located in US and Europe

Produced test scripts and test plans for Operational Readiness Testing.

Designed Financial online help project for Financial application using RoboHelp

Developed installation guides, architecture and system design specifications for networking applications in UNIX and C environments

Performed planning, reporting, time estimates, tracking, and coordination of projects of various sizes; used MS Project

Created Word macros using Visual Basic

TECHNICAL WRITER, Metavante Corp., Atlanta, GA, September 2001 to April 2003 - Financial Industry

Designed installation, configuration, operation, and branding guides; release notes, and data dictionary for J2EE compliant Financial applications: used Visio

Wrote Word macros using Visual Basic.

Composed developer’s guide for J2EE compliant Financial application. Produced Sequence, Object, and Class diagrams using UML and Visio

Wrote design specifications for Financial Framework System in Java using UML and Visio.

Created online help project for Financial application using RoboHelp.

TECHNICAL WRITER/ BUSINESS ANALYST, Brokat, Atlanta, GA, June 2000 to September 2001 - Financial Industry

Created design specifications for Reports module from Java code; used Visio and UML

Wrote requirements and design specifications for Java based Financial applications.; used Visio and UML

Developed operation guides for Financial applications using FrameMaker

Produced online help project for Financial application using RoboHelp.

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