Ruben R. Ortiz

**** ****** **** **., ********, FL 33803 863-***-**** adkkpi@r.postjobfree.com

PROFESSIONAL SUMMARY

Eight (8) years of experience in the transportation industry, specialized in transportation management, operations management, and vendor relations

Highly skilled in personnel management, business development, account management, employee training, inventory control, and safety and regulations

Operations oversight including, human resource planning, inventory control, payroll, invoices, customer support, and administrative functions

Consistent record of meeting and exceeding organizational objectives for support and superior customer service

Skilled at retaining quality personnel by creating a positive work environment resulting in increased employee retention and customer satisfaction

Notable skills in managing organizational work flow, improving processes, updating files, databases, records, and other documents

Enjoys sharing knowledge and encouraging development of others to achieve specific team goals

Refined planning and organizational skills that balance operations and team support AREAS OF EXPERTISE

Transportation Management

Performance Management

Negotiation Skills

Business Development

Employee Training

Inventory Control

Bilingual, English/Spanish

Operations Management

Policies and Procedures

Vendor Relations

Personnel Management

Account Management

Sales/Customer Service

Safety and Regulations

EXPERIENCE

Gourmet Foods International - Lakeland, FL 11/2015 – 10/2020 Transportation Manager

Oversee all aspects of the transportation department for food line distributor, scheduling and directing work activities while providing leadership and direction to company drivers and other operations staff

Handle DOT compliance, FSMA compliance, recruit, hire, train and monitor employees

Negotiate fleet leasing and freight contracts

Plan and schedule the logistics of deliveries to new local and long-distance customers

Maintain relationships with outside vendors including, Penske & Thermo King for fleet repairs, maintenance and service, Cintas for uniforms, etc.

Records and document management, processing drivers' daily paper work including, timekeeping, trip reports, vehicle inspections reports, payroll, expenses via Comdata deposits

Communication with the sales team, and transportation/logistics from other divisions for proper scheduling, planning of deliveries

Monitoring and scheduling for driver DOT compliance records including Medical, DL (CDL) Preferred Materials 07/2015 – 08/2015

Mixer Driver

Operated a truck equipped with auxiliary concrete mixer for delivery to job sites

Performed daily pre-trip/post-trip inspections, including documentation Coca-Cola Refreshments – Lakeland, FL 05/2015 – 05/2015 Inside Sales

Positioned new products to existing products to increase customer product portfolio

Answered incoming and made outbound sales calls to supplement customer inventory Arizona Beverages 03/2015 – 04/2015

Route Driver

Performed a pre-trip/post-inspection, on a tractor/trailer, & carries the report, in the vehicle, during operating hours, as required by DOT

Drove to outlet locations delivering pre-ordered Arizona products to retail accounts Genesis Logistics 08/2014 – 02/2015

Truck Driver

Received, transported, and delivered freight across an assigned territory

Recorded and maintain important documentation such as: log books, bill of ladings, toll receipts, scale tickets, customer packing slips, and DOT inspections Air Gas Dry Ice – Orlando, FL 06/2011 – 08/2014

Route Transportation Specialist

Independently drove and managed five delivery routes with 50+ customers. Accurately recorded deliveries and pick-ups on a load manifest.

Developed excellent customer rapport with retail customers, as well as commercial accounts.

Provided information on cost, ordering and delivery times. Actively listened to service inquiries, swiftly and effectively resolved complaints.

Performed vehicle inspections and maintained safety of cargo during transport.

Maintained load manifests and all other vehicle documents, ensuring they are properly completed and balanced with truck counts and shipping documents before and after deliveries.

Florida Department of Corrections – Polk, FL 02/2009 – 11/2010 Correctional Officer

Monitored the conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence

Recorded information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities Liberty National – Lakeland, FL 09/2006 – 12/2006

Insurance Representative

Sold life, property, casualty, health, automotive, and business insurance

Prepared insurance proposals (auto, home, flood, windstorm and specialty lines) Access Insurance Services – Lakeland, FL 07/2004 – 11/2005 Office Manager Insurance Agent

Hired and trained agents in selling insurance, processing insurance claims, and underwriting

Assessed customer providing quotes, pricing, and required information to prospects Seminole Hard Rock Hotel & Casino – Tampa, FL 01/2004 – 07/2004 Casino Floor Supervisor

Supervise and coordinate the activities of the casino floor operations at night.

All administrative duties such as payroll, scheduling, employee attendance, etc.

Monitor and oversee, along the Tribe Inspector, all cashiers transactions such as jackpots payouts and all machine malfunctions; Also any casino floor disturbances. EDUCATION AND TRAINING

Polk State College, Kenneth C. Thompson, Institute of Public Safety - Correctional Officer

University of P.R, Liberal Arts, 1989 (some college coursework completed)

Rev. Isidro Diaz Lopez Academy, Diploma, 1988

MILITARY SERVICE

US. Army, Veteran, 07/1988 – 05/1989

CERTIFICATIONS AND ENDORSEMENTS

NBI Truck Driver Training School, CDL License

Smith System Safe Driving Certificate

Polk State College, 4-40 Insurance License

Florida Department of Law Enforcement, Florida State Officer Certification

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