Manager Service

JERMAYNE HARRIS

PROFESSIONAL SUMMARY

High performing Operations and Logistics management professional with extensive experience in both Air and Ocean logistical operations for global organizations. I have been responsible for both domestic and international inbound and outbound service deliverables and have met or exceeded business unit goals by implementing service, performance and cost reduction initiatives in the CPI pipeline. In addition, developed and managed service teams that exemplify customer service deliverables. Have excellent leadership, customer and people management. Also excellent at aligning organizational goals with business unit metrics to maximize cost benefits and KPIs

Areas of Expertise

Land-Highway Transport Ocean Transport Air Transport Rail Transport Domestic Transport Fleet Management 3rd Party Service Providers Team Building

TECHNICAL SKILLS

Ibright

JDE-inventory

SmartDrive

XATA, D1

Lotus Notes

Mobilecast

ADP Time Keeping

MS Office Suite

Drivecam

AS400 systems

Oracle Dispatching Systems

Quality Custom Distribution/Golden State Foods Lancaster, Texas Dec 2017 to Present

Transportation Manager

•Primary point of contact for the Dallas accounts, responsible for day-to-day management of the business logistics and manage the transition of the integration of the roll out to the market for stores.

•In addition, oversee warehouse inventory, transportation fleet, including purchasing activities to ensure that department and company productivity and quality objectives exceed Fleet Management goals.

•Manage assigned staff, assign work, provide training and development, evaluate performance, and build a motivated and effective team.

•Monitor Fleet driver behavior and ensure maintenance/servicing times to minimize down time and maintain Fleet logistics’ schedules.

•Maintain detailed records of vehicle servicing and inspection complying with DOT laws and regulations

•Regularly report expenses and performances of the Fleet to management, ensured vehicles are properly registered and carry out inspection on regular basis.

Notable accomplishments:

Department gain of 55,000 within a Quarter

Number one center with on time deliveries

10% of mileage reduction

Meadowbrook Meat Co Fort Worth, Texas Nov 2013 to Dec 2017

Routing Manager

•Dynamic routing system used to operate and serve nine vendor/customer accounts and a staff of fifty-five commercial licensed drivers out of the Fort Worth center.

•Day to day operations oversight, daily driving logs reviewed followed by safety compliance huddles to coach and avoid potential incidents.

•Used industry devices to monitor the driving patterns of drivers.

•Daily communication with customers related to delivery schedule and updates with observations of drivers conducted monthly to ensure quality service in the field.

Notable accomplishment:

•KPI Recognition for timely deliveries

•15% of mileage reduction

•Drive Cam champion for 2015

The SYGMA Network Feb 2013 to Nov 2013

Transportation Supervisor

•Managed a team of 200 operations, logistics and fleet employees in a high functioning work culture.

•Purchased/buy or leased Fleet vehicles for deliveries and recruit and hire quality drivers

•Conducted safety, accident and injury investigations; and completed investigation reports within required timeframe to the General Manager and reporting mechanisms to appropriate governmental agencies.

•Regularly schedule vehicle maintenance

•Partnered with HR, EHS and other internal managers to implemented CPI controls to develop an accident free and safe work environment; insure DOT and OSHA compliance including driver logs, route weights and trip reporting.

•Responsible for back up support for drivers to safely, effectively and efficiently transport commerce from warehouse to customers and assure proper unloads in accordance with service orders and invoices.

•Maintained accident file and records and conducted safety inspections monitoring driver performance and delivery performance. Partnered with HR for 300/300(a) reporting and Worker’s Compensation.

•Generated and analyzed Xata and On Board reports.

•Partnered with supervisors and business unit managers to implement safety, IIPP and compliance initiatives and roll outs.

•Analyzed business and logistic processes to identify areas for procedural and operational improvements and cost savings to maximize ROI.

S.F. Express Group Ltd/ Expeditors Apr 2011 to Feb 2013

Operations Supervisor Jan 2012 to Feb 2014

•Responsible for logistics operations for warehouse staff, 3PL vendors and fleet, provided supervision and direction to operations and hourly employees.

•Planned daily assignments based on projected workload, set goals for our Fleet Line, communicate expectations, give directions, delegate duties to team members.

•Managed and documented individual and team performance; provide feedback; evaluate and communicate performance metrics.

•Operated proprietary software to ensure validity of logistics database; generated daily, monthly, quarterly and annual reports and presented to Senior Management.

•Responsible for administrative duties, development/monitoring of KPIs, developing and implementing continuous process improvements.

•Ensured safe/injury free workplace, addressed compliance issues, implemented and maintained safety and compliance procedures with OSHA, DOT and other governmental agencies.

•Communicated and met with consignees, vendors and customers to resolve escalations, generate new business streams, service gaps, process improvements and claims.

•Performed special projects as required by the Assistant General Manager

Import Customs Broker Apr 2011 to Jan 2012

•Tracked and traced international and domestic route loads to ensure on time deliveries.

•Responsible for filtering, generating analyzing logistical and ops reports.

•Aligned organizational goals to meet and exceed business unit goals while maintaining SLA’s.

•Coordinated shipments with third party vendors to ensure real time deliverables.

•Transmitted data required for U.S. Customs and Border Protection (CBP), TSA and other governmental agencies release and monitor compliance.

•Responsible for internal account management by issuing accurate and timely credit memos, correspondence, cancellations and invoices.

•Researched and resolved vendor and customer escalations for import service and operational issues; and conducted internal investigations to ensure customer satisfaction and to close internal deficiencies.

•Monitor and close compliance/service gaps to increase effectiveness and efficiencies.

Fujitsu Network Communications Feb 2007 to Feb 2010

Client Management

•Processed incoming national calls for product and service solutions including pricing, corporate transportation, and order tracking

•Delivered high quality, timely, accurate, and thorough product and service solutions for clients

•Performed troubleshooting activities and maintained client communication of order status, revisions, and late deliveries

•Coordinated client equipment servicing according to contract terms

•Coordinated scheduling and system dispatching of field engineers and field technicians for service installations.

•Facilitated open lines of communication from and between clients, field engineers, and field

•Ordered parts for Vendors and field engineers. Coordinated maintenance on parts and purchasing new inventory and outsourcing of repairs.

•Managed outsourced contractors and update the require time and hours worked.

IBM Jan 2005 to Feb 2007

Dispatcher

•Analyzed all incoming work thereby deriving a dispatching plan that optimizes the execution of the work on a continual basis.

•Monitor and report Key Performance Indicators of the Fleet Team and ensured all SLAs for Fleet Team were met.

•Assigned work to appropriate resources and analyzed all incoming work, processed changes or cancellations to delivery orders.

•Protected organization reputation by keeping pricing, promotion, purchase order, credit-limit, and other business information confidential.

•Arranged shipments by checking to determine inventory levels; anticipating delivery requirements; checking supply/product availability; geographic routing; order entry.

•Monitored progress during shipping and receiving of fleet shipments to the airport and service centers

EDUCATION

University of North Texas

Bachelor of Arts in Marketing, Denton, TX

Certifications

Management Training (Lawroom.com)

Leadership Development (HR.com)

DOT Federal Motor Carrier Safety Regulations Training

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