Project Manager

Jae Lamb 678-***-**** adkknh@r.postjobfree.com Lithia Springs, GA 30122

Associate Project Manager

Full Project Lifecycle Oversight Cross-Functional Collaboration Project Leadership & Support

An accomplished project manager with 13+ years of proven experience overseeing the end-to-end lifecycle of projects, programs, and strategic initiatives. Expert in defining project plans, strategies and roadmaps, as well as in partnering cross-functionally with all internal and external project stakeholders. Adds value to an organization through a strong focus on compliance, quality, and continuous improvement, with a core focus on delivering on schedule, on budget completion.

Key Areas of Focus

Project & Program Management System Implementation & Support Cross-Functional Collaboration

Strategic Planning & Execution Continuous Process Improvement Team Leadership & Management

Budgeting & Forecasting Key Performance Indicators (KPI) Executive-level Reporting

Project Tracking & Milestones Vendor Relationship Management Policy & Regulatory Compliance

Professional Experience

Reef Technology, Atlanta, GA 2020 – Present

Permit Coordinator

Oversee the research and preparation of documentation for required permits, including identifying right of ways, easements, preparing permit application packages, and ensuring 100% compliance with local governments, jurisdictions, governing agencies, and any other relevant entities.

Guided the end-to-end lifecycle of permit projects by coordinating and tracking processing, maintaining relationships with municipalities for the company with a network of 4,500+ locations nationwide.

Prepared all necessary permitting documents for local, city, and state agencies, and ensured all documents were current in Salesforce CRM.

Collaborated cross-functionally with teams from multiple departments, ensuring sites were documented and tracked, while also informing internal teams of permit status and timelines.

Held complete accountability for ensuring current licenses did not expire, including submitting payments for renewals for all parking across the US.

Change Healthcare, Alpharetta, GA 2018 – 2020

Project Coordinator, Human Resources

Performed a wide range of project management functions for the Human Resources organization, including project tracking, budgeting, submittals, vendor relationship management, system implementation, and support.

Led the successful implementation training, processes, and best practices for Workday HRIS systems, including manager self-service and onboarding training.

Swiftly resolved issues by taking all necessary corrective action and continually monitoring HR projects; evaluated projects for progress, quality, and milestones.

Created processes and procedures for updating, validating, and correcting associate records, as well as managing release schedules, reporting, and EIB uploads in Workday.

Played a key role in vendor negotiations, securing favorable Service Level Agreements (SLA), performance metrics, and quality Key Performance indicators (KPI); led in-depth evaluations of vendor proposals.

Improved margins by developing and managing project budgets, submitting proposals, and tracking project purchases, as well as by reporting monthly spend.

Drove the end-to-end delivery of several key HR processes on workforce administration, recruiting, talent acquisitions, onboarding, and new hire orientation.

Kemira, Atlanta, GA 2017 – 2018

Project Analyst, Logistics

Served as a key member of the logistics team managing the end-to-end lifecycle of transportation projects for the company serving pulp and paper, water intensive, and municipal water treatment industries.

Ensured on-time delivery of goods by executing weekly performance management metric reviews for both outbound transportation and derive improvement plans.

Ricoh-USA, Duluth, GA 2016 – 2017

Senior Logistics Project Administrator

Oversaw day-to-day purchasing activities for the provider of workplace solutions and digital transformation services, including managing inventory levels.

Drove continuous improvement to refine tools, manage inventory replenishment, and align supply and demand.

Prioritized improvements to scheduling, shipping order resolution, deliveries, quality, and communications, resulting in a 40% margin improvement.

Decreased customer disputes 87% YOY by placing a strategic focus on delivering best-in-class customer service; this extra focus on attention to detail improved inventory fill ratios by 12%.

Held complete accountability for maintaining data integrity within the Oracle database, as well as for monitoring inventory levels to meet sales forecasting, production schedules, and customer demands.

Identified progress and evaluated employees based upon purchase order quantities placed vs. client, amounts, and process duration; tracked data and delivered reporting to senior leadership.

Fiserv, Alpharetta, GA 2013 – 2016

Infrastructure Project Coordinator

Managed a wide range of infrastructure projects for the provider of technology solutions to the financial world, including banks, credit unions, and insurance companies. Oversaw project budgeting, submittals, and tracking project inventory, as well as project implementation and support.

Led project teams by developing, defining, and executing project plans, including project scope, activities, schedules, budgets, timelines, and deliverables.

Implemented banking projects and new processes for key financial clients, including SMB banks and credit unions.

Acted as a go-to resource to multiple teams, departments, and business units, as well as by leading weekly project meetings and reporting to senior leadership.

Ensured attainment of Key Performance Indicators (KPI) by providing oversight to prescribed business requirements, timelines, and funding parameters within the financial industry.

Managed infrastructure integrations and decommissions of local fiber networks, including facilitating ordering and engineering regarding Merger & Acquisition (M&A) events.

Maximized customer service by identifying client needs, goals, and contractual obligations in the early phases of the project lifecycle, prior to missed milestones.

Cbeyond / Birch Communications / Fusion, Inc., Atlanta, GA 2008 – 2013

IT Project Coordinator

Managed IT projects and strategic initiatives for the cloud solution provide of business communication, secure networking, and hosted collaboration solutions.

Partnered cross-functionally across multiple departments to ensure all project stakeholders complete individual project tasks on schedule, while also hitting required quality benchmarks.

Managed sub-project tasks and project plans; facilitated project meetings, issue tracking, status reports, and oversaw both executive communications and reporting.

Improved efficiency 35% and saved 42% by streamlining processes for the IT project team, including for those impacting IT requests and disconnects.

Ensured the seamless implementation and deployment of complex projects, programs, and products by coordinating test and turn up with provisioning.

Led research and analysis to identify areas for improvement, resulting in substantial gains to project forecasting and inter-department relationships.

Education & Professional Development

University of South Carolina

Bachelor of Science (BS) in Business Management

Kennesaw State University

Certified Associate in Project Management (Exp. 2021)

MS Office Suite SharePoint Clarity Asana Salesforce MS Project Oracle ServiceNow SAP

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