Customer Sales
Resume:
Dell Customer Communication Confidential
Suleman Ahmed Kumar
CAREER OBJECTIVES:
Eager to be a part of an esteemed organization which would help me to combine my ability, enthusiasm, meet challenges and make a positive contribution to the organization EDUCATIONAL QUALIFICATION:
University Qualification Status-Year
Mewar University T.Y.B.COM Passed 2013
COMPUTER SKILLS:
Office Tools: Computer Application (MS Word, MS Excel, MS PowerPoint) &Internet WORK EXPERIENCE:
Currently doing my own business
Worked as Account Receivable Senior specialists.
Dell International Pvt ltd.
FROM : 31-Dec-2018 till Sept-2019
Job Responsibilities
Handling commercial segment by maintaining good inter-personal relationships while coordinating with various inter-departments to get customer issues resolved.
Portfolio handling of- 600 Million
Sending statement of account weekly
Post receipt of the payment cross verifying the payment & provision tds or any other deduction.
If any late delivery deduction post confirmation from customer delivery team & accounts getting the credit note passed in our FSR tool to maintain clean balance sheet
Post invoice due date cross putting the account on credit overdue hold no further download of new order.
Releasing the credit overdue hold based on customer mail confirmation & firm commitment of payment within 1 week time.
Preparing annexure of invoices helping the customer for easy understanding of multiple invoices
TDS & open credit knock off based on customer mail confirmation
Helping customer to understand bill and ensuring collections within due-date.
Achieving weekly monthly & quarterly targets.
Daily follow up with customer for payments thru email/phone calls and visits.
Sending reminder letters in case of non-payment within the stipulated period time. Dell Customer Communication Confidential
Reconciliation in case of any dispute with regards to billing with the customer.
Sending pre legal notice to the customer post 90day of invoice ageing with approval of collection & sales head
Supporting document provided to customer on their request such as Bill of Entry
As per invoice payment terms and condition, will provide Bank Guarantee (BG) (PBG)& Consignee Receipt Certificate (CRC) & Installation Report (IR)
Liaising with sales team for any issue related on behalf of customer Worked as Assistant Manager
WIPRO LTD (Parent company Infiniminds Pvt ltd)
since. 01-April-2015 Till 26-Dec-2018
Job Responsibilities
Handling Commercial segment portfolio by maintaining good inter-personal relationships while coordinating with various inter-departments to get customer issues resolved.
Portfolio handling for Commercial segment:- 100 Million
Helping customer to understand bill and ensuring collections within due-date.
Daily follow up with customer for payments thru email/phone calls and visits.
Sending reminder letters in case of non-payment within the stipulated period time.
Reconciliation in case of any dispute with regards to billing with the customer.
Supporting document provided to customer on their request such as Bill of Entry, Octroi, Bank challans etc.
As per invoice payment terms and condition, will provide Bank Guarantee (BG) & Consignee Receipt Certificate (CRC) & Installation Report (IR)
Liaising with sales team for any issue related on behalf of customer Worked as Assistant Manager
Wipro Ltd (Tanserv Business Process Pvt Ltd.)
Since 14-July-2014 to 31-March-20015
Solving Customer issues and explaining invoices to customer, responsible for collections
Coordinating with the service manager to provide SLA penalty credit note approval to Engineer attendance& installation related issue. Dell Customer Communication Confidential
Accounting the invoices as per the customer advice & maintaining the hygiene factor
Timely submission of the invoices and get the invoicing done as per the customer with approval.
Tata Communication (Base Enterprises):
Since 15-Dec-2008 to 30-June-2014
Working as Manager, at Bandra Kurla Complex, for Tata Communications through Basu Enterprises.
Solving Customer issues and explaining invoices to customer, responsible for payment collections.
Building relationship with the Customer, solving their billing issues as well payment related issues.
Analyzing their accounts for collecting the payment before due date.
Maintaining the bucket wise collection ensuring no customer is in more than 90 plus bucket
Doing reconciliation of the customer accounts
Collecting TDS certificate on time
Solving their issues on price revision/link upgradation-downgradation, SLA waiver.
Maintaining and preparing MIS report of collections, TDS & 90 plus data
Registering the issue related to link upgradation, downgradation, price revision, contract renewal, terminations of circuits for the credit note and reversal in the portal
Managing team of 10 collection executive and 3 back-end
Attending visit on the high value cases
Basu Enterprises
Worked as Sales Supervisor
Since 1
st
June-2005 to Sept-2008
Profile:
Supervises & coordinates the daily activities of sales representatives
Follow-up leads & samples provided by sales team via phone mail & visit
Build new customer base to maximize sales.
Coordinating with all the stores for sales figure & promotional activities. Smokings Joes Pizza
Worked as Customer Service Executive
01-Nov- 2000 – 31-May- 2005
Dell Customer Communication Confidential
Profile:
Responsible for ensuring customer services to restaurant & delivery on time
Handling the delivery boys & the restaurant
Taking care of the food cost & providing report to the management
Coordinating with all the stores for sales figure & promotional activities Personal Details
Name: Suleman Ahmed Kumar
Date of Birth:2
nd
Nov, 1979
Contact No. +91 – 750-***-**** Residence No. +91-961******* Address: Round Building, 1
ST
floor Room no.8,, Mahalaxmi (East),
Mumbai – 400011
Email ID: ****.*******@*****.***
Religion: Islam
Marital Status: Married
Nationality: Indian
Languages Known: English, Hindi, Marathi & Gujarati. Date:
Place:Mumbai
(Suleman Ahmed Kumar)
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