Analyst Project

CHANDAN DASSAUR

London UK ********@***.*** 079**-***-***

Profile

A passionate individual with 8+ years’ experience in business analyst roles at major banks and organisations. My skills have helped projects in banking operational teams such as valuations, collateral management, static data and Portfolio reconciliation. I have good knowledge of change management, having implemented complex project in a controlled manner. Capable of working unsupervised or as part of a team.

Skills

Business Analysis

Requirements gathering

User Stories

IT functional requirements

Process mapping

Operating procedures/Training

User acceptance testing

Swim lane operation models

Risk assessment

Deployment scheduling

Use case and Use Case Diagrams

TOM & BOM principles

Data Analytics

RACI Models

UAT Testing/Planning

Gap Analysis

Project Management

Agile, Waterfall environments

Project plans

Business Case

Delivery plans

Stakeholder management

Meeting facilitation

Project implementation Reviews

Software

Microsoft Office

Acrobat Professional

SharePoint

MS Project

JIRA

SQL

MS Visio

MockFlow

Systems

Algo V4 and V5

Arcadiasoft

TriOptima

AWS

Apex

Murex 2.11 and 3.1 Martini

Lexus Nexus

BeyondCompare

Gloss

Training & Development

Prince2: Foundation

Practitioner: Passed

ITIL Foundation: Passed

ISEB Business Analyst

Summary of Projects

Regulatory projects; EMIR, Dodd Frank, Unclear Margin and Portfolio-reconciliation regulation

Operations departments: Collateral management, Valuations, Static data, Audit reporting

Experience in system enhancement and automation projects

Employment History

Legal and General, London- June 2020 – November 2020

Business analyst, Home insurance remediation project

Business Analyst for home insurance remediation project to repay customers who have overpaid interest on monthly instalment between October 2015 to December 2019.

Chaired meetings to identify the requirements of Home insurance remediation project

Creating a ‘To be’ process model using Visio for home insurance call handers and complaints department.

Carried out Gap Analysis for existing processes and new required processes

Analysing client data to determine approach for reaching out to clients and creating priority list

Creating and managing a schedule of communications across an extensive client list.

Creating an efficient and effective workflow for the project, home insurance call handers and legal teams.

Creating an efficient and effective client query process Constructed RASCI matrix to maintain the correct stakeholder engagement

Facilitated workshops to gathered, analyse and documented requirements for query management tool for operations

Constructed the project brief and the business case for query management tool

Created and maintained Risk and Issue register for the query management tool

Created user stories for the query management tool

Produced wireframes reflecting the functional elements of the query management tool

Carried out UAT testing for query management tool.

Momenta, London February 2020- May 2020

Payment protection insurance remediation project

Analysing and documenting requirements gathered from the operations team and legal team.

liasing with operations SME to create ‘To be’ business model

Comparing archived ‘as is’ model to ‘‘To be’ business model’ and performing gap analysis.

Creating use cases and use case diagrams for processes with legal and operations team.

System enhancements representative for the team

Created and maintaining risk and issue logs for process changes and system enhancements and system limitations

Yorkshire Clydesdale bank, London March 2019 – February 2020

Business analyst, Payment protection insurance remediation project

Business analyst for PPI (Payment protection insurance) project to repay customer who were charged PPI without knowing about it.

Facilitating workshops to gathering, analysing and document requirements.

Created and reviewed ‘as is’/ ‘to be’ models at every change of requirements, triggered by regulators.

Undertook GAP analysis, Impact assessments and devised Problem Statements

Day to day management of business requirements in relation to project plans to ensure agreed deadlines/milestones are met

Weekly MIS produced indicating progress against outstanding requirements, risks, issue & dependencies (RAID)

Facilitation of meetings and capturing relevant actions, decisions and ultimately driving these to closure working with the PM

Structured and reviewed current processes.

Involved in data migration from semi-automated platform to new automated platform.

Created functional and non-functional requirements documents

Worked with IT to identify what feeds are required in the system and other system requirements

Carried out UAT testing and regression testing.

Facilitated and trained the operations on the new system

Deloitte, London October 2018- March 2019

Business Risk and Advisory consultant

Scoping client complaints to identify the issues and liaise the customer as required

Identify the relevant third parties associated with the products in the complaint and initiate the requests

Assessing and evaluating the complaint, sending communication to customers, deciding compensation, and making payments

HSBC, London Jan 2018- August 2018

Business Specialist

Provide excellent service to clients

Carrying out KYC processes on clients

Carry out reviews for client business to identify their requirements and help them mitigate any financial risks involved

Opening business accounts, providing overdraft facilities, and other lending products after conducting business reviews

Making sure the clients are clients are compliant with all regulations such as FATCA and the relevant documentation is complete

MUFG Securities, London July 2016- May 2017

Business analyst, IOSCO Un-cleared Margin

For MUFG to be compliant with the new Regulatory requirement to post and collect Initial Margin on in scope derivatives from September 1, 2016 with counterparties, some changes and new developments need to be made in Collateral Management and Settlements

Key stakeholders including front office, collateral management team, legal, trade support, settlements, product control, IT.

Identify the MUFG counterparties with legal who will be affected by the regulatory change.

Gathered requirements from SMEs in Collateral, Static data and Settlements teams.

Tracking multiple deliverables across several work streams such as Collateral Support Annex (CSA) negotiations and collation of counterparty Standard Settlements Instructions (SSIs).

Meetings with legal in order understand and inform other stakeholders how CSA negotiations progressing.

Creating -As-is and -To-be business models for the following departments: Collateral, static data and settlements.

Created User stories for following departments: Collateral, static data and settlements.

Creating risk and issue logs and maintaining them through to closer.

Provide MI reports to all stakeholders daily

Created IM Pledge, IM Receive and Reg VM booking accounts for the in-scope clients in SYN

Create dummy ISINs required for the collateral IM process in Apex, Gloss and Murex 3.1.

Analysed CSAs and inputted the required data into Algo.

Advised and implemented changes to processes via system changes and workflow changes to reduce operation risk

System enhancements representative for the team

Formalize business requirements from a variety of stakeholders in the business for the Murex SSI duplication automation project

Created User stories for Murex SSI duplication automation project

Created test cases and test scenarios for Murex SSI duplication automation project

Monitor, manage and mitigate data quality breaks, minimizing operational risks issues.

Took part in UAT and regression testing for system enhancements.

RBS, Manchester December 2015- February 2016

Valuations Consultant

Send out OTC derivative valuation audit statements to external auditors of clients via email and post.

Producing MIS for senior management regarding number of audit queries per day, types of audit queries and age of audit queries.

Suggesting process improvements to the collateral team and valuations audit team.

Always looking into making the process more efficient and more automated.

Structured and reviewed current processes.

Involved in data migration from semi-automated platform to new automated platform.

Carried out UAT testing and regression testing for new valuations system.

Crisil- Senior Analyst February 2015- August 2015

Credit Suisse - Business Analyst for EMIR Port-Rec Protocol Remediation February 2014 – August 2014

BNP Paribas- Business Analyst for EMIR Port-Rec Protocol Remediation August 2013- February 2014

Goldman Sachs- Collateral Operations September 2012- August 2013

Barclays Capital – Client Valuations Analyst. April 2011- April 2012

Deutsche Bank- Collateral and Client Valuations Manager May 2006 to 31st November 2010

Education

2002-2006 City University, London

Computer Science BSc (HONS)

REFERENCE: Available upon request

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