Customer Care Computer

SARAH O.OGBO

Address: Aina Street off Olorunkemi Bus/Stop, Pedro Road, Lagos State.

Telephone: +234********** Email: **************@*****.***

CAREER SUMMARY

IT personnel with relevant skill set that cuts across various functions and roles, with a track record of academic excellence. An area of expertise includes computer hardware engineering and providing top-notch IT support that guarantees optimum performance. Always open to learning so as to grow as a professional in the field of Information Technology.

PERSONAL DATA

Gender: Female Local Govt., Bende

Nationality: Nigerian State of Origin: Abia

EDUCATIONAL BACKGROUND

Federal University of Agriculture, Abeokuta, Ogun State 2015 – 2018

B.Sc. Computer Science (Second class Upper Honors)

Lagos State Polytechnic, Ikorodu, Lagos State 2010 – 2013

O.N.D. Computer Science (Distinction)

Peacefield College, Egebda, Lagos State 2004 – 2010

Senior Secondary Certificate Examination

WORK EXPERIENCE

Impact Group Network, Sabo-Yaba

Graduate Intern August 2018 – July 2020

Actively participated in planning process of seminars & lectures before execution.

Testing new technology

Responsible for the setting up of computer system for newly employed staffs.

Assisted in the typing of request letters to schools in other to host seminars.

Distributed flyers to the listening audience and for creating awareness.

Lectured students on basic moral values & how they can become a change agent.

Participated in educational and mentorship programme

Brain Integrated System Limited, Ikeja

System Engineer/Customer Care Representative May 2016 – April 2017

Advised clients on basic maintenance techniques to avoid constant reoccurrence.

Performed troubleshooting of computer system to ensure rectification of issues.

Rectified computer malfunctions & ensured they are restored back

Responded to clients enquires and updated them on the status of their devices.

Responsible for detection of the root cause of faults in laptops and desktop system.

National Engineering & Technical Company, Victoria Island

IT Support March 2014 – February 2015

Interconnected printers using IP address, troubleshoot hardware and software

Setting up account for new users

Repairing and replacing equipment as necessary

Testing new Technology

Rectified internet connectivity issues for clients both physically & on the telephone.

Responsible for the setting up of computer system for newly employed staffs.

Took quarterly inventory of all computers and wrote a comprehensive report to.

CERTIFICATIONS AND TRAININGS

The Computers Professional Registration Council of Nigeria

Membership Certification

Hands-on Computer Academy, Ikorodu, Lagos State.

Certificate of Computer Appreciation

PERSONAL SKILLS AND COMPETENCES

Troubleshooting and problem solving Phone and Email Technical Support and Research

Developing productive relationships with work colleagues, superior time management skills, strong attention to detail and ability to work well with a range of people

Excel in analyzing, negotiating, influencing, interpersonal and communication skills both written and verbally as well as work effectively under pressure and meet deadlines

Having a clear voice and an excellent telephone manner with ability to work on own initiative as well as part of a team and an excellent spelling and grammar

Understand the regulatory, fair trading and competition rules relating to customer service.

REFEREES

Available upon Request

Contact this candidate