Service Office Staff
Resume:
OLUWADAMILOLA TITILAYO ONAYELE
PROFILE
Experienced and communication personnel providing high quality service to clients, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Proven track record of serving as an effective liaison between companies and their potential and current clients. Works to keep and increase customer satisfaction with every phone call and other mediums of communication. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.
EMPLOYMENT HISTORY
RECEPTIONIST/DEPARTMENTAL ASSISTANT Sept, 2018 – Present
LANDOVER/OVERLAND AIRWAYS
Greets and welcome visitors.
Notifies the company personnel about visitors arrival ( If the visitor is on appointment )
Receiving of external mails and sending to the admin unit.
Receiving phone calls and attending to the customer’s or contractors’ request.
Acknowledging new proposal and submittebto the central admin unit for processing.
Assit with administrative work at the central admin unit : logging of files, attending to shuttle documents and routing documents to appropriate unit.
TELE – MARKETER June, 2018.
VIP EXPRESS TOURISM
Worked to establish a more cohesive brand that clearly emanates the mission of the company.
Led direct marketing trends that reached upwards of thousands of consumers.
Redirect calls as needed and worked with my supervisor to address any outstanding issues or concerns.
ADMINISTRATIVE OFFICER May 2017-April 2018
DETAILS
************************@*****.** m
3/4, Jemigbon Street, Apollo Estate, Lagos State.
PERSONAL DATA
Female
13th October, 1995
Epe Local Government, Lagos State.
Single
Christianity
MY LIFE PHILOSOPHY
To work in a dynamic environment where I can consistently add more creativity to set goals and also seek self development, advancement and attainment of professional distinction and building a reputable career in an enhancing environment.
SKILLS
Interpersonal Communication
Report Writing
Negotiation Skill
Problem Solving
Excellence Verbal and Written
Communication
Emotional Intelligence
Fast Typing Skills Wonderful Phone Etiquette
Ability to work under little or no supervision
Excellent team spirit
National Youth Service Corps (N.Y.S.C)/Our Lady High School, Osun State.
Answered inquiries by effectively researching, locating, and relaying information to customers.
Provided top-notch support to Executives and other Office Staff on a daily basis.
LANGUAGES
English
Yoruba
Edited and distributed company memos on a weekly schedule
Processed and recorded payments, keeping meticulously maintained filing systems.
CUSTOMER SERVICE REPRESENTATIVE Jan 2014-Sept 2014
NEXT LEVEL COMPUTER INSTITUTE
Worked productively to determine the needs of customers and fast track solutions to those needs.
Maintained call center database by collecting and recording information.
Continually worked to enhance call center’s reputation by providing quality and timely service.
Offered new services based on the needs of a customer.
Achieved a customer satisfaction rating of 97% within 8 months of employment
NEWS REPORTER /WRITER Sept 2012-Feb 2013
MINISTRY OF INFORMATION, GOVERNOR’S OFFICE, OKE MOSAN, ABEOKUTA.
Source for news stories and rewrite stories.
Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.
KEY ACHIEVEMENTS
Ensure daily goal and target accomplished within unit managed, which have enable high quality.
Service delivery and improved productivity of the company.
Enable access to all Customers and the management that improved communication, effective within the organization and customers
EDUCATION AND QUALIFICATION
Moshood Abiola polytechnic Abeokuta.
2014-2016
HND Mass communication
Moshood Abiola Polytechnic Abeokuta.
2011-2013
OND Mass communication
St. Michaels International School.
2005 -
2011
SSCE Certificate
VOCATIONAL QUALIFICATION
Catering and hotel management
2016-2017
Diploma
CERTIFICATION
Customer Relationship Managements in Business Services
Alison Online Learning
Human Resources Management
Alison Online Learning
EXTRA CURRICULUM ACTIVITIES
Reproductive Health Group (NYSC Community Development Service) 2018-2019
[Secretary]
Press Club, Moshood Abiola Polytechnic, Abeokuta.
[Member]
PASSIONS
Reading
Travelling
Serving Humanity
Listening to music
REFERENCES
Mr.Adeyemi Opeoluwa
FAAN
Mr.Olufemi Olanrewaju Ogunyinka
UBA
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