Manager Customer Care

RAJNI VERMA

***, *******, ***** ******* ******, Gurugram, Haryana-122011 India ***************@*****.***

CLIENT RELATIONSHIP MANAGER/BUSINESS DEVELOPMENT

Energetic and innovative professional with the ability to cater customer requirements in time.

Talent for developing well-balanced approach that teaches the fundamentals to enhance team skills, and sufficiently prepare them for better client handling. Offer extracurricular help to make sure that each team member is able to grasp the concept of customer satisfaction, naturally.

Good communication and leadership skills to foster strong relationships with customers.

HIGHLIGHTS OF PERSONALITY

Extremely organized and punctual; a careful planner with effective implementation.

Passionate, humorous, optimist and a God fearing being.

Strong and persuasive communication and negotiation skills.

Knowledge of computers and Internet based communication.

Proficient in English and Hindi

WORK EXPERIENCE

Presently working with M/s Globus Corporation as Client Relationship Manager from August 2014 to till date.

Worked with M/s Sharman Udyog Pvt. Ltd. as Manager - Business Development from October - 2009 to June - 2014.

Worked with M/s Innovasia Trades as Manager - Customer Service from April 2006 to September 2009.

PROFESSIONAL EXPERIENCE

Manager – Client Relationship August 2014 to till date

Innovasia Trades, Delhi

Build positive relationships with clients for business growth.

Address client’s concerns professionally and effectively.

Effective management of Customer database.

Ensuring Client’s requests are handled in time and accurately.

Develop new strategies for customer retention and satisfaction.

Inform and updating Clients about company’s products and services.

Manage and close client businesses with strong negotiations to achieve profitability.

Closely working upon ways to ensure, customer complaint ratio falling nil.

Communicates with other departments and management to resolve problems and expedite work.

Evaluate Buyers & negotiating, delivery schedule and other terms & conditions.

Timely clearance of payments & handling customer queries, when required.

Help staff in resolving problems and specific issues w.r.t. customer grievances.

Manager - Business Development, Oct’ 2009 – June 2014

M/s. Sharman Udyog Private Limited, Haryana

Supervise, assign and coordinate activities of workers engaged in clients service activities.

Follow and evaluates workers' performance.

Effective negotiations with vendors for cost effectiveness and profitability.

Issues instructions and training lower staff for better client handling.

Interprets and communicates work procedures and company policies to staff.

Resolves complaints and answers questions of customers regarding services and procedures.

Prepares, maintains, and submits reports and records, such as purchase, operational and personnel reports.

Makes recommendations to management concerning staff and improvement of procedures.

Plans and develops improved procedures.

Requisitions or purchases supplies, if needed.

Manager – Customer Service April 2006- September 2009

M/s Best Label Company Private Limited, Haryana

Calling customers for new business and retention of the prevailing.

Received and resolved client complaints to ensure customer satisfaction.

Proper communication of company policies to staff for accurate assistance, every single time.

Visiting new clients for company representation.

Updating customers on company’s new products and services.

Ensure timely deliveries, for smooth functioning and efficient performance.

Putting up suggestions for staff to educate them about company’s policies and help them improve their performance.

Educational Qualifications

Higher Secondary from CBSE Board.

Senior Secondary from CBSE Board.

Bachelor Degree in Commerce from Delhi University.

Personal Details

Father’s Name : Shri Ashok Kapoor

Mother’s Name : Smt. Geeta Kapoor

Date of Birth : January, 10th 1984.

Correspondence Address : Flat No. – 202, Tower - 21, Emaar Gurgaon Greens,

Sector – 102, Gurugram, Haryana.

Status : Married

Nationality : Indian

Hobbies : Cooking, reading, playing with children and many more

Languages Known : English, Hindi & Punjabi.

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