Personal Assistant / Administrator

Name and Surname : Palesa Nzuza

Birth Date : ** September 1989

Equity : African Female

Language/s : English, IsiZulu

Drivers : Code 8

Vehicle : Yes

Contact Number : +27 (0-76-473-****

E-mail Address : ***********@*****.***

Company Name : Melomed Private Hospital

Position : Client Services and Public Relations Officer Employment Period : October 2017 - current

Duties :

• Daily interaction with patients to address patients’ needs along with improving patient satisfaction

• Ensuring that every patient complaint is resolved

• Ensuring that all queries are attended to and all complaints are acknowledged

• Orientation of new Specialist in the hospital

• Marketing and visiting of supporting General Practitioners in the feeder area

• Ensuring that Marketing Material is distributed to the Specialist and General Practitioners

• Ensuring that Marketing Material and value adds are distributed to the patients

• Events Co-ordination – ensure that events and projects for the hospital and planned and executed

• Compiling and submitting weekly and monthly reports to the Marketing Manager

• Orientation of new employees on dealing with patient complaints

• Maintaining relationships with the media

PERSONAL DETAILS

EMPLOYMENT HISTORY

Company Name : Greenville Healthcare

Position : Executive Personal Assistant to Ms Myeni and Administrator of Greenville Healthcare

Employment Period : May 2015 – August 2017

Duties :

• Meeting and conference planning

• Diary/calendar management – scheduling meetings, adding upcoming events, booking appointments, sending reminders

• E-mail management

• Data mining/research

• Data entry

• Typing up notes

• Maintaining client database

• Event coordination – venue finding and confirmation, collating attendees and documents

• Researching/making travel and accommodation arrangements

• Lifestyle management – personal duties including buying gifts, RSVP’ing to events, booking restaurants, paying bills, aiding the family dependents, etc

• Document proofreading/editing/formatting

• Managing correspondence between Ms Myeni and government departments

• Liasing with doctors and individuals interested in purchasing shares

• Following up with investors for collection

• Facilitating doctors’ meetings and events for representatives from Greenville Healthcare and Melomed

• Fielding queries from doctors regarding Melomed Ross Highway Hospital

• Submitting monthly reports regarding ongoing healthcare projects Reason for Leaving : Employee moved to the United States Company Name : Traffic Clothing

Position : Personal Assistant and Interim HR Administrator Employment Period : January 2014 – December 2014

Duties :

• Organising the director’s schedules

• Planning local and overseas trips

• Facilitation visa, passport and ID applications for all travelling

• Managing correspondence with suppliers and clients

• Running personal errands for the family

• Providing Zulu tutoring lessons for the son

• Composing formal documents and exchanges on directors behalf

• Crisis management

• Following up on various dialogues and plans, personal and business

• Aiding with their various projects

• Filing and maintaining important documents

• Facilitating new employee induction

• Liaising with the staff and managing directors

• Drawing up warning letters and other company discipline-related documents

• Planning and facilitation training sessions for staff members

• Liaising with government departments

• Ensuring the office is running smoothly – morale management

• Listening to and helping staff when personal and professional problems arise

• Organizing team-building and fun events for the office

• Ensuring the company is in adherence with national requirements

• Liasing with clients to ensure their maximum satisfaction Reason for Leaving : No room for growth in the desired direction Company Name : University of KwaZulu Natal

Position : Researcher in History Department

Employment Period : February – November 2013

Duties :

• Helping my mentor on a paper written on behalf of the university to be published in a compilation book

• Conducting research in the archives

• Analysing documents and sources

• Capturing information and data

• Critical reading and analysis of large sources of text

• Aiding with sourcing material for undergraduate lectures Reason for Leaving : End of year of study

Company Name : Lava Shop

Position : Sales Assistant

Employment Period : May 2011 – November 2012

Duties :

• Selling clothes and accessories to clients

• Stock taking

• Ensuring the shop is neat and inviting at all times

• Book keeping

• Cashing up at the end of the shift

• Ensuring a good relationship with the customer is built and maintained

• Decorating the store according to the seasons and holidays

• Styling the mannequins

• Record management

• Problem solving

Reason for leaving : Academic commitments

Company Name : Resilience Group

Position : Junior Secretary

Employment Period : June – July 2010

Duties :

• Attracting new clients to the firm

• Organising meetings, conferences and workshops

• Crisis management

• Liaising with suppliers and clients

• Maintaining the company social media pages

• Admin – paper work, record keeping, filing of important documents, drafting formal documents

Reason for Leaving : It was a holiday job and varsity re-opened Company Name : Small World Montessori Nursery (UK) Position : Junior Classroom Assistant

Employment Period : January 2008 – January 2009 (Gap year) Duties :

• Every aspect of child rearing

• Different tasks for different age groups (3 months old – 11 years old)

• Contributing articles to the monthly nursery newsletter Reason for Leaving : End of the gap year as per visa agreement References are available on request.

Educational Institution : University of the Western Cape Qualification : History Master’s Degree

Completion Date : Ongoing

Modules : History Research Dissertation

Educational Institution : University of KwaZulu Natal Qualification : History Honour’s Degree

Completion Date : 2013

REFERENCES

QUALIFICATIONS

Educational Institution : University of KwaZulu Natal Qualification : Cultural and Heritage Tourism Management Degree

Completion Date : 2012

Educational Institution : Varsity College

Qualification : Certificate in Executive Secretarial Studies Completion Date : 2009

Educational Institution : St John’s Diocesan School for Girls Qualification : Matric

Completion Date : 2007

• MS Office

• Microsoft Outlook

• Pastel Accounting

• Xtend version 13.1.7.10

• Typing speed – 65 w/pm

• 2013 - A member of the Golden Key International Honour’s Society. A prestigious organization which only extends invitations to become a member to the top 15% of students at the University of KwaZulu Natal.

• 2013 - Received commendation for my History Honours thesis COMPUTER LITERACY

ACHIEVEMENTS

• 2007 – Honours Awards for Performing Arts and Academics

• 2007 – Subject prize for History, Compu-Typing and IsiZulu

• 2007 – School Prefect and Social Secretary

• 2007 – Vice-Chairperson of the SCA (Student Christian Association)

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