Sales Customer Care

CHUKWUEMEKA

OFFIAH

CHUKWUEMEKA DANIEL.

CONTACTS

Lagos State, Nigeria.

+234 70 3366 8733

*************@*****.***

OBJECTIVE

To contribute my knowledge & skills

for the organization to continuously

advance efficiently and productively.

ACADEMIC

QUALIFICATIONS

WORK HISTORY ACHIEVEMENTS

Call Center Specialist Travelstart, Lagos state . Feb 2019 - Apr 2020.

1. Built strong and positive relationship with customers for income and sales generation.

2. Reviewed and utilized call center metric reports for service use and improvements.

3. Diagnosed and resolved problems and took appropriate action against reoccurrence.

HND - Library & Info Science (Upper)

Federal Polytechnic, Nekede.

2012.

PROFILE SUMMARY

Resourceful personnel with 7 years of

working experience and proven

success in Customer Service, Sales

& Education. Proficient in formulating

plans to create solutions that address

and supports business operations

and needs.

OCD

OND - Library & Info Science (Upper)

Federal Polytechnic, Nekede.

2009.

Offiah Chukwuemeka

CUSTOMER SERVICE ADMINISTRATION SALES LIBRARY Customer Service Rep Wakanow.com Limited, Lagos. Jan 2017 - Feb 2019.

1. Took full ownership of customer issues and ensure total complete customer satisfaction of problem resolution for income opportunities 2. Provided recommendations for efficiencies and innovations related to the customer service functions for income generation.

Direct Sales Agent Wakanow.com Limited, Lagos.

Mar 2015 - Dec 2016.

1. Achieved sales goals through the implementation of various sales and marketing strategies and tactics.

2. Created awareness and followed up with existing/potential customers to generate leads and close sales.

Customer Service Rep Licious Desserts, Lagos.

Mar 2014 - Feb 2015.

1. Managed concern and queries of customers efficiently and promptly and provided advice and solutions in response to customer inquiries 2. Matched and promoted company products and services to meet the customer needs, maximize conversations, and generate income. OFFIAH

CHUKWUEMEKA .D

PROFICIENT

Customer Service

Sales Development

Leadership

Management

Interpersonal

Ms Office

Organizational

Problem Solving

EXPERTISE

Strategic Planning

Administation

CORE COMPETENCIES

• Team Work

• Negotiations

• Conflict Management

• Problem Resolution

• Forecasting

• Sales Strategies

• Quality Control

• Relationship Management

• Extreme ability to effectively prioritize and organize, coordinate and communicate with all levels of management and staff.

• Amazing ability to influence, develop, and empower subordinates to achieve objectives with a team approach.

• Immense ability to organize and prioritize competing priorities to meet deadlines. Extreme ability to work on multiple projects simultaneously.

• Extreme ability to work in administration, receptions and relationship management.

• Ability to promote company products and service for income generation PROFESSIONAL SKILLS

Basics of Customer Service Travelstart. 2019.

Customer Relationship Management Wakanow.com. 2017. Telemarketing Wakanow.com. 2017.

Airfare and Ticketing Amadeus. 2017.

TRAININGS

WORK HISTORY ACHIEVEMENTS

Educator St Paul's institution of learning, Enugu. June 2013 - June 2014.

1. Planned and implemented a program of study that met with the pupil needs, interests and abilities to improve their performance. 2. Implemented lesson plans that fulfilled school requirements curriculum and reflected accommodations for difference in student learning styles Human Wikipedia Travelstart. 2019.

Early Bird Travelstart. 2019.

Agent of the Month Travelstart. 2019.

AWARDS

Contact this candidate