Customer Care Manager
Resume:
SALLY SHARON OMBAJO
Phone; +254*********
Mail Address; ******.******@*****.***
Personal Information
Strongly focused with the ability to complete tasks accurately in fast paced environment with conflicting deadlines.
Driven team player with keen apt for comforting and advising individuals through difficult situations. Well versed in emergency dispatching procedures and requirements.
Summary of Skills:
Excellent knowledge of financial analysis and general accounting practice.
Excellent computer, multi-tasking, and job prioritizing skills.
Strong written and verbal communication and interpersonal skills.
Excellent research, reporting, and organizational skills.
Fair financial acumen and business skills.
Self-motivated with ability to work in a fast-paced environment
Critical thinker.
Customer service oriented..
Administrative support specialist.
Expert in data entry and filing.
Apt researcher.
Education
CPA 1
KASNEB / Nairobi / 2020
Continuing CPA Part 2
Undergraduate
University of Nairobi / Nairobi / 2018
Major in finance.
Kenya Certificate of Secondary Education (B-)
Moi Nyabohanse High School / Migori / 2014
Work experience
Data Entry Clerk
SBI International Holdings / Awasi / May 2019 – Sep 2019
Take purchase requests from various departments within the company with authorisation from the workshop manager.
Contacting local suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries.
Verifying current inventory levels and keeping records to prevent inventory gaps.
Preparing purchase order on behalf of the company.
Creating and maintaining purchase files and price list.
Determining whether the company has enough inventory at hand.
Track deliveries and ensuring the company receives exactly what they ordered from suppliers.
Determining if inventory quantities are sufficient for needs, ordering more materials when necessary.
Customer Care Representative
Barclays bank of Kenya/ Nairobi /April 2019 – May 2019
Provided assistance to customers in order for complete sales transactions accurately and efficiently.
Responded to customer questions and complaints, delivered fast, friendly and knowledgeable service and was successful in retaining customer loyalty.
Communicated with customers regarding new and existing products and service requirements and addressed and resolved customer issues.
Investigated all options to remedy customer issues and offered replacement materials before offering refunds in order to maintain revenue.
Communicated effectively to appease offended customers by offering the best ways to resolve service and billing issues.
Promoted existing products like use of credit cards to customers while providing service or during follow up calls and achieved or exceeded revenue expectations as a results.
Responsible for preparing completing and processing all forms with regards to all customer accounts information, ensuring all information was accurate and recorded and making changes to database when necessary.
Finance Attachment
Kenya Investment Authority / Aug 2018 – Nov 2018
Directed customers calls to the right department or staff person to provide them with help and answers to questions they have.
Continued training and research to increase knowledge of estate and tax codes.
Followed regulatory and company’s procedures while conducting security checks and audits.
Maintaining cash register.
Filling accounting documents.
Authorisation and approval of inventory.
Maintaining petty cashbooks and receipts.
Filing income tax and VAT and business income.
Remittance and statutory deductions.
Processing receipts and payments.
Filing KRA returns.
Maintaining imprest register.
Keeping accountable documents ( cheque book, receipt book, cheque register and imprest warrant book).
Referees
1.Mr Philip Lang’at
Kenya Investment Authority
Senior clerical officer
Cell +254-***-***-***
2.Mrs Grace Magu
Kenya Investment Authority
Human Resource manager
Cell +254-***-***-***
3.Joshua Mutie
Barclays Bank of Kenya
Branch Operations Officer
+254-725 - 599-947
4.Christine Okwany
SBI International Holdings
Procurement officer
Contact this candidate