Stephenie Borzillieri

** ******* ******, ********, ** 14219, 716-***-****, adkka8@r.postjobfree.com

SUMMARY

** ***** ********** ********* ********* and administrative support in banking and office environments. Over 2 years’ experience in medical insurance industry for private durable medical equipment company. Expert in using time and technology to enhance speed, accuracy and knowledge of administrative tasks. Demonstrated range of professional communication and customer service skills. I am seeking employment where I can grow and utilize my assets and achievements within a successful, productive and professional work environment.

SKILLS

Fraudulent Account Activity Bank Laws & Practices Medical Billing

Problem Resolution Staff Training Medical Coding

EXPERIENCE

LINCARE INC, Blasdell, NY 2/2018 to Present

Patient Account Coordinator

●Monitor and review unpaid accounts documentation, research and data entry.

●Promptly respond to patient and insurance inquiries to meet a resolution

●Develop patient and insurance company relationships

●Maintain cohesive knowledge of current Medicaid and Commercial billing/collection responsibilities and guidelines.

●Kept up to date with compliance, policy and procedure through company training

HIPPA

●Assist co-workers in training

●Submit or call insurance regarding patient claims for payment

●Communicate with company departments to resolve patient and claims issues

ERIE METRO FEDERAL CREDIT UNION, Blasdell, NY 4/2006 to 6/2017

Bank Teller, Membership Services (Fraud Specialist)

●Provided wide range of bank teller, administrative and clerical duties.

● Provide daily Bank Teller and Membership services to members (and future members).

●Perform accurate and fast paced member transactions. Main goals are to remain incident free from teller discrepancies and provide stellar customer service. This includes a vast knowledge of current policies, banking procedures, communication and office skills.

●Continued knowledge of current banking policies and procedures. Including individual research on policies and procedures for best performance.

●Well spoken, comfortable in relaying accurate information verbally and written.

●Designed Erie Metro FCU Newsletter to members.

●Assist members with fraudulent activities on VISA and Mastercard. Retrieved funds back on several cases by working with our companies third parties and insurances.

EDUCATION AND TRAINING

AIU (American Intercontinental University) 2006

Online

Additional Courses

Business Management