Manager Service

Ankit Malviya

Minneapolis MN *******.*****.****@*****.*** 763-***-****

Summary

Production support lead with over 7 years of experience in Mainframe and Distributed Applications with strong domain knowledge in financial, insurance, and annuities systems.

Expert in analyzing issues for providing the best technical solution to meet business operations needs and in improving the existing system by using various technologies, tools, and ITIL processes.

Working in a 24*7 production support environment for multiple client-facing & batch processing applications.

Experience in working with cross-cultural and multi-lingual teams, comfortable interacting with people across hierarchical levels, vendors, and clients for smooth project execution.

Lead and direct the workforce in problem identification, problem-solving, and implementing continuous improvement measures.

ITIL expert in practices such as incident management, problem management, change management, and release management along with risk management and metrics-based reporting.

Proficient in project planning and crucial decision making.

Technical Skills

Operating System: Z/OS, Windows.

Language: Cobol, JCL, SQL, CICS, Unix,Python.

Databases: DB2, VSAM, Pervasive, RDBMS.

Tools and Technologies: ServiceNow, JIRA, ETL, Putty, IBM datastudio, Dynatrace, Middleware such as MQ, Apache, etc WebSphere, JVM, SPUFI,Changemen,TSO/ISPF,File-Aid, File-Manager, SiteScope, SumoLogic, Sharepoint, Stateseeker,Quarp, Encompass, QC.

Scheduler: JobTrac, TWS, Control-M.

Policy Administrative System: Vantage, TRAD, Oracle Adminserver V10, Lanmark.

Methodology: Waterfall & Agile(Scrum Framework).

Certification

ITIL - Foundation.

ITIL -Service Strategy.

ITIL - Service Operation.

Certified Scrum Master

Oracle fundamental 11g

IBM- DB2

Professional Experience - Ameriprise Financial Inc.

Application Support Tech Lead with Atos Syntel Inc.

Team size: 10 Dec 2017 – Present

Location: Minneapolis MN USA

Responsibilities:

Guiding a team of 9 as Subject Matter Expert and leading operations/production support tasks of 14 applications.

Managing all SLAs/OLA’s as per customer standard along with monitoring and maintaining all Insurance and Annuities applications along with vendor applications.

Working on automation, system improvements, and performance improvement of multiple interfaces/down-streams, technologies to make the system more robust.

Monitor, analysis, and checkout of all infrastructure changes/patches such as IPL, Window Patching, security update, etc. to avoid any impact to applications and to have business continuity.

Working on a call with the development team, cross commits, vendors, and business partners for production issues to ensure minimal impact and speedy circumvention.

Coordinate with numerous vendors such as DTCC (Federal govt. entity), RR Donnelley, Wells Fargo, Taylor Communication, Stone River, and World Pay, etc. to run intercompany business transactions.

Excellent problem-solving skills in multiple functional infrastructure/application areas with strong customer service orientation and an inherent sense of urgency and attention to details for resolving issues.

Ensure proper documentation and action plans are in place to address recurring issues, including escalation and effective hands-off to other cross-commit teams as required.

Working with the development team for E3 migration planning to make sure smooth implementation.

Resolving business queries during core business hours for smooth business executions.

Working on DR planning and execution with other Tech teams.

Coordination between onsite and offshore to maintain proper handover and transition.

Offshore Project Lead with Syntel Pvt Ltd.

Team size: 10 May 2015 – Dec 2017

Location: Pune MH India

Responsibilities:

Led a team of 8 resources with the responsibility of knowledge transition, reviewing performance, providing feedback, etc.

Successfully supported over 150+ Informatica jobs, 2000+ mainframe jobs, and 3000+ magic processes.

Monitored 7 production batches and worked on production issues, abends, etc.

Pilot many enhancement ideas that have decreased CPU utilization, recovery hours, and money, resulted in simple & more convenient processes for business partners.

Worked on bridge calls with cross commits, vendors, development team, and business partners for the circumvention of issues and documenting aligned processes.

Monitor and maintain applications to make sure that they are up and running fine.

Directed the workforce in problem identification, problem-solving, and improving day-to-day practices.

Analyst Programmer with Syntel Pvt Ltd.

Team size: 8 Oct 2013 – Apr 2015

Executing and monitoring production batches along with Adhoc jobs/activities execution.

Worked on production issues and abends.

Created daily and monthly reports as per customer standards.

Managed incidents and problem tickets as per client guidelines.

Education: Sep 2008- Jun 2012

Bachelor of Engineering in Electronics and Instrumentation.

Medicap Institute of Technology and Management, Indore M.P India

Rewards

Received more than five Thank You awards since Oct 2017 for outstanding work and leadership.

Contact this candidate