*** **** ** #***

Woonsocket, RI *****

Mobile 774-***-****

adkk88@r.postjobfree.com

Gina M. Richards

Objective

To continue to grow and learn as I advance in my career.

PROFICIENCIES

Customer Service Communication Skills

Excel Ariba

PowerPoint PeopleSoft

Word Access

Experience

9/2016-Current CVS Health

Senior Consultant

Management of the MyIT Create/Modify/Remove PBM SOW Contractor Approval Inbox.

Addition of all new contractors within CVS Health to the PeopleSoft database.

Updates of contractor information changes in database.

Notifications to IT and corporate security to remove access when contractors leave assignment.

Processing of incoming account requests in My IT to ensure for accurate documentation.

Answering daily questions/handling customer service requests from submitters and managers.

Researching contracts in Ariba to ensure proper documentation for request processing.

Processing of daily and weekly reports to match the PeopleSoft database to the FieldGlass database.

Analyzing end of month access expirations and contacting managers to either extend or remove resources.

Monthly reporting senior management in regard to meeting our SLA. We met 99%.

Writing and maintenance of the department’s SOPs.

Completing data coordinator training and cross training of three new hires to the department.

9/2015-9/2016 Contracting at CVS with Apex Systems

Data Coordinator

Processed Welcome Season provisioning requests and maintain Welcome Season data in workbook.

Updated Welcome Season records once we received resource names.

Maintained communication with our IT liaisons to maintain ample persona quantities for Welcome Season.

Updated Welcome Season training materials.

Modified contractor records in the database based on user requests coming through My IT.

Processed the creation of new contractors in the CVS database.

Processed incoming account requests in My IT to ensure for accurate documentation.

Answered questions from submitters and managers.

Assisted procurement with placing Ariba orders for store equipment and shelving when needed.

Processed daily & weekly updates to match the PeopleSoft database to FieldGlass.

4/2008-7/2010 Contracted 7/2010-3/2015 EMC permanent

Associate Financial Analyst

Processed data entry of sales representative commission data.

Scanned sales representative documents into database and cataloguing them.

Ran and audited reports to ensure accuracy.

Processed and forwarded of all e-mails to the Americas Commission inbox.

Audited sales representative goal acknowledgement forms for accuracy in commission payments.

Worked with ABQS and weGAF help desks to resolve user issues for sales team and management.

7/2006-4/2008 Dean Foods/Garelick Farms

Cash Applications Specialist/Accounts Receivable

Processed cash applications from the nine dairy locations in the Garelick family using the AS400 system.

Downloaded lockbox payments from Wachovia in order to process the customer payments.

2/2006-7/2006 Boston International Holliston, MA

Inside Sales Representative

Generated sales from current Boston International customers as well as former Boston International customers.

Followed up with website and e-mail inquiries and catalog requests to cultivate my customer base.

Kept a detailed tickler file of contacts for future follow up.

Sent out mailings to target customers.

Took customer service calls to help out when our customer service department got unusually busy.

5/2004-2/2006 Next Generation Children’s Center Franklin, MA

Office Administrator

Compiled payroll for 60+ employees each week.

Maintained a database for the 200+ children enrolled in the center. This includes medical information, family information, etc.

Maintained hard copy files for the 200+ children enrolled in the center for purposes of the Office for Child Care Service inspection.

Kept attendance and computer records for the 60+ employees.

Generated numerous reports each week: To the classrooms for sign-in/sign-out purposes, to the directors for enrollment vacancy purposes, allergy and restriction reports for the classrooms, family information reports for the classrooms for emergency contact information, etc.

Kept track of voucher/subsidy records for the children using these services. Also dealt with these agencies with ongoing concerns in regard to the families.

Kept records for the state of Massachusetts regarding immunizations of the children enrolled in the center.

Supported the directors whenever needed.

Answered phones and handled reception for the center. This included answering questions about the center, setting up appointments, giving tours, and speaking to and meeting all prospective new families.

Ordered and maintained office supplies for the center keeping within the center’s monthly budget.

Liaised with center employees and our business & corporate offices when associates or families needed help with issues or concerns.

3/2001-12/2004 Staples Framingham, MA Direct.Com Field Sales Administrator

Worked with field sales associates to ensure that each of their accounts was correctly attributed.

Analyzed accounts that were not correctly attributed to the associates to determine the causes and correct any issues.

Worked with senior analyst to calculate the field sales associate and management commissions.

Assisted in planning and testing a new computer program for our field sales team.

Education

University of Phoenix

2016 Associate of Arts with a concentration in Foundations of Business

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