Manager Customer Care

Lanny Noto

**** ** *** ********, ** *****

Cell Phone 281-***-****

Email adkk6e@r.postjobfree.com

SUMMARY

A resourceful hands-on and administrative professional with concentrated experience in warehouse distribution, production, and quality. Alert to deficiencies, root causes, and implementing permanent, cost effective solutions. Good leadership skills. A versatile and adaptable quick study, willing to learn, and improve upon a task or department. Able to manage multiple tasks in a pressured environment. Proactive and highly motivated, with good communications skills.

PROFESSIONAL SKILLS

System Directed Distribution Quality Management Process Improvement/TQM Customer Care/Customer Service

Production/Material Control Corporate Training Office Management OSHA Compliance

Inventory Management ISO 9001/Auditing Associate Development Purchasing-Inventory-Supplies

Cycle Counts/Reconciliation Procedure/SOP Writing Associate Recruiting/Training Loss Prevention-Shrink-Theft

Barcode & Scanning Tools Document Integrity Housekeeping Enforcement Labor Cost Controls

Discrepant Material Disposition Workflow Analyst Product Rotation Safety/Asset Management

EMPLOYMENT HISTORY

2014-Present FC Associate Amazon-Houston, Texas

Currently working HOU2 Amazon fulfilment center. Have worked at HOU1 Amazon sort center Humble, TX twice in 2014 & again through 2017. Worked at DHO1 Amazon delivery center Houston, TX, and now HOU2 since 2017. Various responsibilities at each facility. Worked both sort line, and inbound dock at HOU1. Was privileged to become an ambassador, training new hires, and department transfers, in addition to running a sort line with over 40 associates scanning, building, wrapping, and staging pallets for shipment to post office. Was also an ambassador at DHO1 in a similar role. Currently on the inbound dock at HOU2. Certified turret driver, certifying on order picker, and forklift. Have experience on all three powered industrial trucks at other companies.

2007-Present (Part Time) Poker Tournament Director Snowman Poker League-Rosenberg Texas

Free legal poker league offering prizes and free major tournament qualifiers including seats to the WSOP, and other Las Vegas Buy-ins at over 40 Houston area venues. Responsible for two no limit Texas Holdem style tournaments per evening. Full knowledge of all Tournament Directors Rules governing poker tournaments. Administrating all timed blind levels, issuing scheduled chip incentives to participating players. Direction and clarification of all tournament rules including any disputes during a given tournament. Collection of payment from venues to league. Negotiate player prizes and venue specials for players such as drink, food, and cash prizes. Assist new players for league registration. Help players with points inquires, ranking status, and keep players informed of all upcoming snowman special events, along with all monthly zone tournaments, quarterly regional tournaments, and yearly state tournament. Operate each tournament mindful of what is best for the players, the venue, and the league, while making the tournaments fun for the players, and building up the player base at each venue.

2006-2007 Corporate Trainer Trelleborg CRP-Houston, Texas

International sub sea oil drilling affiliated company, providing buoyancy products for offshore rigs. Emphasis on safety training, to include training, and certifying forklift drivers, along with new hire orientation, and manufacturing training for both new hires, and experienced manufacturing associates. Best practice training for specialized manufacturing processes. Responsible for classroom training, and follow-up classes. Administer initial orientation at every level for both new hire salaried and hourly associates with two week, and two month follow-up, as well as yearly safety, and emergency evacuation training. Responsible for training matrix, sign-off, and maintenance of all training records.

2005-2006 Area Manager UTi Integrated Logistics-Baytown, Texas

Wal-Mart 3PL-IDC Responsible for all Inbound/Outbound product flow at Wal-Mart 3rd Party Import Distribution Center employing both regular and temporary associates. Management of up to 160 Inbound/Outbound dock doors, in 2 million sq. ft. facility, in the areas of unloading, slotting, haul-away for receiving & shipping, put-away, RSR (Reserve Stock & Replenishment) prime order filling, full pallet, and residual pallet picks, as well as inventory integrity, quality standards, and case per hour productivity.

2002-2005 Inbound Supervisor The Men’s Wearhouse Distribution Center-Houston, Texas

Managed operations for all Inbound receiving of nation-wide tuxedo rental return items, through the efforts of up to 60 regular and temporary employees’ on a 21 dock door operation, with inbound trailers of up to 25 daily.

Lanny Noto Page 2

1992-2002 Warehouse/Office Branch Operations Manager WinStar Communications-Houston, Texas

Provided strategic direction, material control, purchasing, inventory integrity, equipment asset management, and distribution management to 6 supervisors, 22 company technicians, and over 80 contract electricians for city wide build out of wireless phone equipment, high-speed internet, and full telecommunications services, throughout Houston & San Antonio TX, as well as New Orleans LA. Office Manager of 12 Installation Coordinators for scheduling, and installation of equipment. Member of Material Review Board MRB. Processed orders an average of three days ahead of schedule. Only facility with 100% inventory accuracy due to associates following SOP’s, and supervisors enforcing all rules. Opened new facility in 1997.

WORKED FOR BOTH UNITED & WINSTAR FROM 1995-1997.

1995-1997 Quality-Safety Supervisor Night Shift United Stationers Supply Company Houston, Texas

Directed the efforts of the nation's largest wholesale office supply distributor to improve quality, and increase sales employing over 240 associates, with 300K Sq. Ft. of warehouse & office space, in a multi-shift high volume operation. Responsible for safety training, productivity & quality measurements of all distribution associate, including accuracy, safety, and fill rate. Our department monitored, and reported all KPI’s., and safety audits. Performed customer site audits, with interaction of all area managers & supervisors, to train, and improve product receipts, in partnership with client. Ongoing development of delivery reliability improvement. WORKED FOR BOTH UNITED & WINSTAR FROM 1995-1997.

1990-1992 Quality Supervisor Compaq Computer Corp-Houston, Texas

Supervised DPSort (DeskPro Sort Department) engaged in testing, quality control inspection, and product reliability for all assembly items including keyboards, hard drives, floppy drives, plastic, metal footprint (Base Pans) and other metal assembly parts, cables, and all other related assembly parts for production. Financially responsible for transferring all parts in to, and out of DPSort, and account reconciliation.

1987-1990 Production-Material Control Compaq Computer Corp-Houston, Texas

Responsible for production control of manufacturing to 8 assembly lines, reconciliation of WIP account 80, production line changes, traveler issuing, model mix planning, issuing of parts for assembly, discrepant material reconciliation, inventory management, safety committee, material handler trainer, and facilitator for company TQM initiative

EDUCATION

Bergen Community College-Paramus, NJ A.A.S. Accounting

CONTINUED EDUCATION

Team Building Situational Leadership Train the Trainer Job Training Others One-on-One TQM

Effective Communication Skills Effective Listening Skills Facilitator Certification

COMPUTER SKILLS

Microsoft Word Excel HP3000 AS400 ManMan MasterTrack Outlook Wal-Mart GDS WMS

DataStream Enterprise Asset Management Software (Oracle Based)

SPECIAL TRAINING

APICS Based Compaq Manufacturing Certification (12 Week Course) APICS Modules for MRP & JIT

Confined Work Space Permit Certification ISO 9000 Preparation Course Powered Industrial Equipment

MANUFACTURING OPERATIONS CONCEPTS

Work in Process WIP Closed Loop Manufacturing Process Engineering Change Notices-Orders ECN-ECO Method Change Notices MCN Bill of Material Structures BOM Finish Goods FG Material Review Board MRB Production Control and Assembly Asset Management-Tracking Material Requirement Planning MRP Just in Time Concepts JIT Lean Manufacturing Standard Operating Procedures SOP Work Instructions Financial Accounts Use of KPI’s, and metrics to monitor the process.

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