Manager Sales

Bobbi Liggett

**** ****** *****, ******, ** *****

Telephone: 615-***-**** ************@*******.***

Eager to contribute excellent management experience toward supporting a dynamic organization in optimizing bottom-line performance.

Qualifications Profile

Outstanding experience in project management, strategic planning and analysis, quality management, billing, and financial administration.

Proactively devise and implement administrative and operational procedures to accelerate workflow, reduce expenses, improve brand/company awareness, expand market share, and elevate profitability.

Ethical and discreet with a solid reputation for integrity, professionalism, and a team player work ethic.

Exemplary skills in client relations, regulatory compliance and reporting, and contract administration.

Well-versed in healthcare insurance with an emphasis in provider relations.

Proven strengths in human resources including recruiting, hiring, training, team-building, and benefits administration.

Proficient with Lean Six Sigma, DMAIC strategy, Word, Excel, Project, Power Point, Outlook, Visio, Sharepoint, Brightworks

Professional Experience

Universal Health Services, Inc., 2019 to Present

IT Project Management Analyst I

Serves as project manager for assigned projects, tracks all progress, escalates issues, and drives projects to completion, while adhering to resource and budget constraints.

Develops and analyzes project charters and project plans based upon information from stakeholders.

Design communication planning, create meeting structures, build processes, evaluate and improve existing processes and promote continuous improvement of project plans.

Designs and implements training content on project management standards and provides portfolio management to corporate team.

Partner’s Healthcare Group, 2011 to 2018

Healthcare Consultant – Project Manager, ASC Division

Conduct capital asset audits for hospitals and ambulatory surgery centers.

Manage all work and correspondence with ambulatory surgery centers, facilitate all audits between clients and administrators, and accurately adjust asset ledgers to balance cost, taxes, and budgets.

Prepare and reconcile healthcare facility accounting ledgers to inventory captured while on location and prepare reports to illustrate and track all capital major moveable medical equipment with remaining net book value in a facility.

Help customers maintain an accurate asset ledger leading to a cost effective management of capital assets while reducing retired equipment no longer in utilization.

Principal Financial Group, 2010 to 2011

Senior Internal Recruiter

Solicit potential providers, proactively facilitate contracting process, and drive consistent and seamless communication with providers regarding medical plans and network contracting opportunities.

Manage and maintain up-to-date recruiting database and partner with management and field contractors to swiftly resolve contracting and/or reimbursement issues.

Prepare comprehensive reports to illustrate and track recruitment activity and expenses.

Explore and analyze gaps in network adequacy for management review and steer efforts to meet or exceed productivity targets.

Barbara Liggett, Page 2 of 2

Results Physiotherapy, 2009 to 2010

Physical Therapy Lead Administrative / Technician

Combined excellent clinical acumen with high-level administrative expertise to administer therapeutic treatments to patients, instruct patients in performing therapeutic exercises, devise staff schedules, handle Workers’ Compensation claims, and communicate with case managers and adjusters.

Diligently obtained authorizations, pre-certs, and ACNs from insurance carriers.

Ensured and enforced compliance with HIPAA regulations regarding billing/patient accounts.

Scheduled patient appointments and physical therapy assessments.

Regions Bank, 2008 to 2009

Senior Teller / Vault Teller

Adeptly performed broad-scope activities such as opening new accounts for customers, processing deposits and withdrawals, cashing checks, maintaining vault, and cross-selling various bank products and service

Answered inquiries regarding accounts, and handled complaints and escalations with diplomacy and a solution-driven approach.

American Endoscopy Services (AES), 2006 to 2007

Implementation Manager

Spearheaded delivery and set-up of all equipment and instrumentation for new AES contracted sites.

Provided onsite support during transition into reusable instrumentation program and ensured AES employees were capable of properly operating and troubleshooting equipment and instrumentation.

Reviewed and processed additional equipment purchases within budget parameters.

Established site-specific policies and procedures regarding central sterile department and after-hours AES service instrument processing guidelines and tray call schedules.

Addressed physician issues during transition from disposable trocar usage to reusable trocars.

Orchestrated in-services to AES personnel and hospital employees on instrument configuration and maintenance.

Collaboratively interviewed applicants for Service Specialist and Onsite Manager positions to optimize business continuity and standards compliance.

Intermark Medical Innovations, 2005 to 2006

General Manager – U.S. Division

Rapidly promoted from role as Administrator based on proven leadership performance and tasked with managing, motivating, directing, empowering and supervising 40+ independent sales representatives.

Proficiently oversaw extensive administrative functions encompassing tax account set-up and maintenance, invoicing, accounts payable and receivable, bank reconciliations, and efficiently processing monthly payroll and commissions.

Consistently drove revenue and market share growth by promoting company at industry events, coordinating innovative marketing initiatives, and creating compelling and informative presentations for delivery by sales personnel to targeted accounts.

Applied sharp technical savvy toward effectively supporting customers and sales force in product troubleshooting.

Demonstrated keen talents in human resources in navigating recruitment efforts, conducting interviews, hiring new personnel, and administering employee benefits.

Education

Bachelor of Science, Double Emphasis: Healthcare Administration and Business Management

Middle Tennessee State University

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